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8 years ago
Unhelpful and deplorable customer service I decided to enquire with You & I Introductions as I thought this would be a good way to meet a genuine and compatible partner When I called I spoke to a representative (the owner?). Initial conversation started off quite well and I was beginning to feel that this would be a service suitable for me. The representative mentioned during the conversation that they are registered and have an introduction licence and that the number is displayed on their website I was viewing their website during the whole duration of the phone call and located the licence number. I then went to check the licence number on the Queensland Office of Fair Trading website register - introduction agent industry sector. When I advised that the register returned no search results on the licence number the representative sounded very concerned about this and profusely reassured me that they were genuine and the real thing. As I progressed looking through the website, some things really started to look like "red flags" and highly unusual. Social media icons for google plus, twitter and facebook are shown but the You & I Introductions page doesn't show on the applicable social media sites. I find it weird that this dating agency can only show client testimonials as "recent" as 2003 and 2012, and yet, it has been established since 1966. The representative went on to say that there is / was a special available for 495.00 which would give registration and membership for 6 months. Normally the cost is around 1,100.00 It was at this point that I went on to asking about getting a detailed overview of how the agency works, membership conditions, how many introductions would I get, where does the initial consultation take place, just to name a few. The representative was very much on the defence and was getting highly agitated with my questions. The representative completely sidestepped and refused to clarify my questions. A demonstrated unwillingness to be helpful and transparent just screams dishonesty to me! Additionally, the representative said in a very agitated and abrupt voice that they were going to send me a copy of the contract and then, all of a sudden, they said that they weren't getting paid to talk to or put up with me so they instantaneously shutdown the conversation by hanging up on their end. Their website makes no reference to paying for a consultation, in fact it says "you initial consultation with us is free of charge and without obligation"! Unfortunately, there are bad apples in every bunch, and introduction or dating agencies is no different to any other industry. read more
Business owner information
Sally D.
Business Owner
To the Prospective Client,…
More info about You And I Introductions
Level 5
320 Adelaide St
Brisbane Queensland 4000
Australia
CBD
Directions
(07) 3256 0111
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Visit Website
http://www.youandi.com.au
From the Business
Specialties
Matchmaking is a unique qualification and skill that requires care, commitment and compassion. A human centred consultancy approach that is professionally fine tuned with years of experience. Here at You and I their Senior Management Team lead by example with a continuous growth mindset. A continuous mind growth is fundamental because as trends come and go, and generations transform landscapes, the fundamentals of love stay purposeful. When a person is ready to let love in again or for the first time, it is not always dating they seek straight up - it is a search for an avenue that suits who they are and person they hope to meet. Communication and understanding are paramount. Experience, knowledge and professional attraction to creditable clients sustains longevity and success. With 30+ years in business we know Introductions, Diverse Clientele, Feedback and Quality Matchmaking.
History
Established in 1966.
You and I Get-Together Established in 1966. You and I Get-Together ( new owner 1995) You and I Introductions ( new branding 2009 - 2020) Dating Services Australia ( 2021 -
Meet the Manager: Brianne T.
Director of Operations
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