I am a small business owner, and this store and everyone of the employees always give excellent…read morecustomer service! I recently sent the wrong pdf and count for print on cardstock on the morning of a meeting with the items, and they hustled in 10 minutes to reprint, cut down to size and got me to my meeting on time. All while assisting the walk ins at the counter. They always have patience, know their stuff, and efficient. Highly recommend this store for all your UPS, printing, and anything else they offer in services. And of course they're affordable.

So I came to the UPS Store 1236 to do a return shipment on some shoes I ordered and had to return…read more The shoe company, sent me a pre-approved UPS label. So they are a National UPS Customer because they sent a pre-authorized label through their network to me. I show the clerk the label and say, "Can I email this to you to print and attach. Sure, that will be $2.00 for the label. I ask, why? It's policy, she says. But it is a label as part of a national shipping contract with UPS. Yes I know but you see we're just a franchise so it's for the service. Uh huh. Well I guess you have to monetize the piece of paper here and of course the email and wifi costs money to run and of course there is your time to fund this 5 minute segment. Got it. Then, wait for it, she says, "It's a convenience fee." Let me just say this. Nothing is convenient about this moment. Nothing. You have a national shipping contract with this vendor to handle their shipments. That's on your side of the line, not mine. I honestly don't care about the 2 bucks. It's just the abject absurdity of the moment. And dealing with someone who has just been given the party line on what to do without any logic whatsoever on how to actually take care of a customer. I won't be back because this is just beyond stupid, and I don't do stupid any longer.

Staff was reasonably helpful. I'm just frustrated with FedEx in general. Their prices are…read moreoutrageous. I'm supposed to get a 75% discount and they find a way to cheat me out of it every time I ship with them. I can get better service and cheaper shipping through UPS or even USPS.

Excellent service. Tan was knowledgeable, helpful, and was able to help both me and other customers…read moreahead of me with very unique probl