So I came to the UPS Store 1236 to do a return shipment on some shoes I ordered and had to return…read more The shoe company, sent me a pre-approved UPS label. So they are a National UPS Customer because they sent a pre-authorized label through their network to me. I show the clerk the label and say, "Can I email this to you to print and attach. Sure, that will be $2.00 for the label. I ask, why? It's policy, she says. But it is a label as part of a national shipping contract with UPS. Yes I know but you see we're just a franchise so it's for the service. Uh huh. Well I guess you have to monetize the piece of paper here and of course the email and wifi costs money to run and of course there is your time to fund this 5 minute segment. Got it. Then, wait for it, she says, "It's a convenience fee." Let me just say this. Nothing is convenient about this moment. Nothing. You have a national shipping contract with this vendor to handle their shipments. That's on your side of the line, not mine. I honestly don't care about the 2 bucks. It's just the abject absurdity of the moment. And dealing with someone who has just been given the party line on what to do without any logic whatsoever on how to actually take care of a customer. I won't be back because this is just beyond stupid, and I don't do stupid any longer.

It's a UPS store, but I feel inclined to bump up their star rating…read more I'm in this store 2-3 times a month, and the employees are working hard and are always polite. There's sometimes a short line, so I see them interact with other customers. A lot of the employees are wearing masks, and the door is propped open when weather allows. That's nice, even though I often don't wear a mask for quick errands like this. I try to, bc if employees are wearing masks I like to follow their lead. Tons of parking too.

Excellent service. Tan was knowledgeable, helpful, and was able to help both me and other customers…read moreahead of me with very unique probl

My wife and I scheduled a 1:00pm appointment for today in order to have documents notarized. When…read morewe arrived, we were told the bosses are the notaries and they hadn't shown up, was also told they have no idea when the bosses show up and to come back after 3, maybe someone would be there to take care of us. What horrible, cavalier customer service. it's all FedEx from here on out!!!