Emailed 114 Auto Salvage on a Sunday to check into junking my vehicle with a blown engine. I was…read moreshocked to get a text message that same day, on a Sunday, letting me know they would gladly come out Monday to pick up the vehicle! Monday had a couple of hiccups, so the schedule didn't work, but first thing Tuesday they contacted me and the tow driver let me know exactly when he would arrive. Met with him, went through the paperwork, they took away the vehicle! Easiest transaction and very satisfied! THANKS! KJD, North Andover, MA

I brought my '03 Cadillac CTS to Mike's Automotive last week. It is the best car I've ever owned,…read morebut it needed some work done and an oil change. He was friendly and knowledgeable when I called and got the work done in a timely fashion. He treated it with the care that I expect from a shop, and when I drove it home I was pumped up to feel it running better than it has in a long time! I will definitely bring my car back in the future and recommend everyone to do the same!

From the owner: Full Service Auto Repair- brake service, oil change, transmission, engine repair. Servicing all of…read more Essex County auto needs. We are able to handle all of your auto maintenance needs as well as your minor and major repair services. Call our office today to schedule your appointment. We are able to take care of any and all auto repair or service need that you may need. With our experience and our mechanics, we are here to get you back on the road as quickly as possible.

So I was convinced this wouldn't work. Just wanted to sell…read moremy car - not buy one. Didn't want the Craigslist hassle. Didn't want dealer hassle. Went online, got a quote from CarMax (shade over Blue Book value), showed up, greeted, car whisked away, tested, hour later I had a check for exact amount quoted and a bag with my plates in it. Easy. I did walk the lot while my car was being looked at. Tempting. But the money is needed elsewhere. I have seen the future. It's CarMax.

Terrible experience. They illegally sold me a car that can't pass inspection. I have repeatedly…read morebeen back and forth to the service center. Which claims there is no problem, and 5 different inspection sticker mechanics who claim otherwise. I some more than once to the sales manager, who was no help at all. Do not buy from this location!

Tune-up on 2019 Honda Accord. Excellent service and this business is across the street from my…read morehome.

This place said they could rebuild my cars head on out Audi and had the car for 2 months my son…read moretook the car home after he fixed it and the head broke after 2 hours of driving and then we took it back and he had for another month and tried to charge me again and he ended putting a salvaged junk yard engine in the car without my permission and told me he rebuilt the head and this engine now burns oil be careful of this place and I'm going to notify the attorney general and he ruined my sons first car. IF ANYONE KNOWS OF A PRO BONO ATTORNEY that could help with this

AV repair was recommended by a friend 10 years ago. I needed a broken sideview mirror replaced (I…read morehad the replacement part). After installing the new mirror, Jim, the owner wouldn't accept payment. He said "no problem, it was a small job and was happy to help." Wow! Since then, We've brought all of our family cars to AV Repair for body and drive train maintenance, and have always been satisfied with the quality, speed of service and prices. RV Repair is a great local independent shop, and I highly recommend them for all of your car repair needs.

I brought my car here to inspect a low air pressure in my tire. Jim told me that it was time I…read morereplace all 4. I brought it back on a Friday afternoon to get new tires. I paid early, upfront 792 dollars for the replacements. I picked up my car later that night and knew something felt off. Thank god I made it across the busy rode to my parking garage when the front left tire flew off of my car causing significant damage to the front of my car to the point I could not open my drivers side door. Not to mention how shaken up I was after the incident. I was VERY lucky I didn't hurt myself or someone else. If I had kept driving down 114 or my tire didn't hold on as long, this would have been a serious accident. After a nightmare of trying to get my car towed, I returned it to the shop and spoke with Jim who said he would fix it. The next morning I was told my car would be repaired and my back brakes would be replaced for free for the inconvenience- not at my request. I did not want my back brakes replaced. He was not able to get me a rental car due to "high demand." I was told that the workers were rushed that afternoon and distracted- they forgot to tighten the lug nuts... I expressed my frustration about how I deserved a bit more compensation for not having a car for over 4 days, the damage my car had been put through as well as the severity of the mistake. I was met with condescending remarks such as "what could have happened and what happened are two different things," "you're making a mountain out of a mole hill" and "I'll put your old tires back on if that's what you want." You would think a business owner whose negligent mistake could have seriously injured or killed someone would have a bit more pride and respect than that. I felt incredibly belittled and downplayed. Ironic how their website lists the word "integrity"... He even refused to cover my Uber expenses over the weekend and told me he would only cover the trips to and from work even though I had other plans I needed my car for. Not once did he ask to meet me in person, sincerely apologize, or ask for photos. He only seemed to care about himself and not the customer. He bulldozed over my concerns and was incredibly defensive. In the end he refused to pay for my transportation over the weekend. I only got my money back because he agreed to put my old tires back on and take back the new ones. His insurance will now take care of the rest of the damages and transportation fees. Needless to say, I will never be back to this shop. It was a complete headache and waste of my time. Hopefully this accident does not cause further issues for my car. I encourage anyone who contemplates using AV repair to please not jeopardize their safety. There are many other trustworthy mechanics out there who will keep you safe and not treat their customers this way! Safety is not their priority at the business. This was a significant mistake that I hope does not happen to anyone else.

Otis is awesome. Went above and beyond to get me the right car, was helpful and friendly, sent me a…read morevideo of the car when I had to leave unexpectedly, made the buying process really easy, and is going the extra mile to get it nice before I pick it up. I see others have had similar experiences! Thanks for the nice car!

It's utterly ridiculous that I had to wait over three hours for a simple oil change. Especially…read morewith an appointment! I like you guys, but it's unacceptable.

Such a seamless experience. The sales people were incredibly friendly, knowledgeable and helpful,…read moreand also were not pushy in the slightest. Great experience!

Beware - this dealership withheld our $1,000 deposit after promising a refund!!!…read more We were told our $1,000 deposit to do a test drive and a pre-purchase inspection would be fully refunded if we decided not to buy the car. The inspection turned up more maintenance needs than we expected, plus an undisclosed tire sensor issue and no maintenance history at all on the vehicle, so we decided to pass. Now the owner won't give us our deposit back. When he called to talk about it, he tried to discredit the report saying everything the inspection found was "just maintenance" and that it exceeded manufacturer recommendations, but I put more stock in an independent inspection than the guy who's trying to close the deal. When I said I still wasn't comfortable to go forward he switched up and said that deposits are non-refundable unless the inspection finds something major. That is not what we were told when we were asked to pay it. He's now trying to say he's going to comb through the security footage to prove we were told something we weren't to get me to let him keep our $1,000 that we were told we'd get back. I've read other reviews on here with a similar complaint, people told their deposit was refundable and then given a new excuse when it came time to actually get it back so apparently this is something they do. It's a shame I have to write this review because our salesman Stan was great, patient and accommodating, even stayed a few minutes after closing so we didn't have to wait outside in the rain for our Uber. But after this, I wouldn't trust this dealership with a deposit or a car purchase for that matter. This feels criminal, we'll definitely be disputing this through our credit card company and reporting it to the Better Business Bureau.

The only mechanic I've honestly ever trusted. Every quote I get I compare and Mai is at least…read morewithin range of the average costs for the service I'm asking for. They do a general assessment which is nice to know that when you're getting brakes for example, that your battery is good. They were honest when saying I didn't need to rush to do stuff as well...saved me $1600 on an unnecessary service (an AC door inside the engine noise which stopped on its own). Before going I read reviews and there was one from a guy who said these are family and friends (I am neither, found this place on google) and that the owner laughed in his face...I met them to drop the car off and I could literally not even picture that. All quotes I get are sent electronically so I can see it and say yes or no without pressure and they can't say it's more after bc it's written to you. I didn't know that when I read that review and was nervous but knowing that now, makes that concern resolve.

Very impressed! My son just returned from college and his car needed multiple repairs. I sent Steve…read morean email and dropped off the car the next day. By the next morning I had a comprehensive quote and gave him the ok to proceed. Next day....picked up and all good! The pricing seems competitive and quality of work solid. Very impressed

**For German car engine related issues, please stay away **…read moreIf your engine dies, but you love your car and are thinking about switching your car engine to one A.G auto service offers, do yourself a favor and stay AWAY from this option. AG auto service will quote price points based on "the mileage" of the "new" engine that is being installed; in reality, Angelo does not stand behind what he quotes, if need be. I spent well over 10K on my engine replacement only for the engine sign to come on soon after the installation. For Angelo to say "it's fine", for the "newer" engine to die within the year, and for Angelo to hold no accountability then. Do yourself a favor and buy the new car you need for years to enjoy and no hassle or headache with such shops. Truly disappointed!

I purchased a car and added extended warranty with it. The dealer warranty had run out and I was…read morehaving steering binding/sound issues. I referred to extended warranty and was advised that A&G had replaced steering rack before. When I went to A&G I din't know what to expect, it was the best reception I've ever had with any service repair shop. The owner, Angelo, great guy, explained to me that, yes, they had replaced rack earlier AND the rack was warrantied and it would be replaced at no cost to me. I've found a shop that is honest and have mechanics that are well qualified. From this point on now anyone who asks about a car repair I refer them to A&G. only. Jim R.

Owner bad attitude. He cheats you and is disrespectful. He yelled at us because we asked…read morequestions.

I brought a car from 114 Motors Middleton Ma, and I am finding out they are a shady business. I was…read moreover charged sales tax that I paid cash and two weeks later the owner Dennis gave me his business check payable to The Rmv and I found out his check bounced I been calling every day I have yet to get a return phone call. I just don't think a business should treat and deal with customers the way he is trying to handle me. That's not the only shady thing that I dealt with during the purchase of my car. I just want a refund and the tires replaced that was not worth shit when I brought the vehicle. 114 Motors Middleton, Ma