AV repair was recommended by a friend 10 years ago. I needed a broken sideview mirror replaced (I had the replacement part). After installing the new mirror, Jim, the owner wouldn't accept payment. He said "no problem, it was a small job and was happy to help." Wow! Since then, We've brought all of our family cars to AV Repair for body and drive train maintenance, and have always been satisfied with the quality, speed of service and prices. RV Repair is a great local independent shop, and I highly recommend them for all of your car repair needs. read more

I brought my car here to inspect a low air pressure in my tire. Jim told me that it was time I replace all 4. I brought it back on a Friday afternoon to get new tires. I paid early, upfront 792 dollars for the replacements. I picked up my car later that night and knew something felt off. Thank god I made it across the busy rode to my parking garage when the front left tire flew off of my car causing significant damage to the front of my car to the point I could not open my drivers side door. Not to mention how shaken up I was after the incident. I was VERY lucky I didn't hurt myself or someone else. If I had kept driving down 114 or my tire didn't hold on as long, this would have been a serious accident. After a nightmare of trying to get my car towed, I returned it to the shop and spoke with Jim who said he would fix it. The next morning I was told my car would be repaired and my back brakes would be replaced for free for the inconvenience- not at my request. I did not want my back brakes replaced. He was not able to get me a rental car due to "high demand." I was told that the workers were rushed that afternoon and distracted- they forgot to tighten the lug nuts... I expressed my frustration about how I deserved a bit more compensation for not having a car for over 4 days, the damage my car had been put through as well as the severity of the mistake. I was met with condescending remarks such as "what could have happened and what happened are two different things," "you're making a mountain out of a mole hill" and "I'll put your old tires back on if that's what you want." You would think a business owner whose negligent mistake could have seriously injured or killed someone would have a bit more pride and respect than that. I felt incredibly belittled and downplayed. Ironic how their website lists the word "integrity"... He even refused to cover my Uber expenses over the weekend and told me he would only cover the trips to and from work even though I had other plans I needed my car for. Not once did he ask to meet me in person, sincerely apologize, or ask for photos. He only seemed to care about himself and not the customer. He bulldozed over my concerns and was incredibly defensive. In the end he refused to pay for my transportation over the weekend. I only got my money back because he agreed to put my old tires back on and take back the new ones. His insurance will now take care of the rest of the damages and transportation fees. Needless to say, I will never be back to this shop. It was a complete headache and waste of my time. Hopefully this accident does not cause further issues for my car. I encourage anyone who contemplates using AV repair to please not jeopardize their safety. There are many other trustworthy mechanics out there who will keep you safe and not treat their customers this way! Safety is not their priority at the business. This was a significant mistake that I hope does not happen to anyone else. read more

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zero stars for the rip off artist the loser jim is!! do not take your car here. he charged me 4000 dollars for parts and NEVER PUT THEM IN!! I just bought the same parts at rock auto for 150 not 4000!! scumbag!!! thanks for the life lesson KARMA IS REAL JIM read more

Well he did see this review and called me to remedy the situation. Well I don't own the truck anymore. I'm pretty sure they would have fixed it. But I already brought it back once for another issue and wasn't about to do it again as I was without a car because the insurance rental was up So here we are he probably would have fixed it. But it can't fixed because I don't own the vehicle anymore. read more

Was in the North Andover area, coolant low light came on. Stopped into the first shop on route 114 panicked and was greeted by Jim. Within minutes he had a mechanic taking a quick peek at my car to tell me the expansion tank cracked an he could order a new one for me. They fixed the car with a great turnaround time and the price were very reasonable. They seem to have both auto mechanics and body shop efforts going on under the same roof. He seems to do it all there. I highly recommend these guys for all your automotive needs. Great group of people. read more

I have been working with Jim and AV Repair for 35 years and would never go anywhere else! They are fantastic and completely reliable and trust worthy. Jim has never failed to resolve any car problems I have had - and there have been many!! He takes a personal interest , including bringing me home and delivering my cars to me- he even has helped me find new cars. I would be lost without him! read more

Wish I could give 10 stars! A great experience for both body work and diagnosing and fixing an interior issue. Professional, friendly and trustworthy! read more

I had pulled into a parking spot that had a chunk of ice which pulled off the plastic undercover of the front of my car. When I hit 40 mph, my car sounded like a bicycle with a trading card in the spokes. After being told it would be a wait of at least two weeks to get it repaired at a Toyota collison center, I stopped at AV Repair on my way to work. Not only was my car put on the lift within 10 minutes, Mr. Smetanka had the mechanic put in some screws to hold it in place. He explained that except for the fact the plastic was a bit ragged from scraping the road, it did not need any further repair. When I asked for the bill, he said , "No charge. Glad to help." I haven't had anyone be this honest and generous in a long time. I will definitely take my car here if it needs any repairs. I have also recommended AV repair to all my friends in the area. read more

Right before the holidays, I got into a fairly bad accident. Feeling very overwhelmed I called a few shops in the area. When I called AV Repair I was immediately greated by Jim's kind supportive voice. It was my first time dealing with getting a car repaired post accident and he helped me through every step of the process. I called him about 10 times with varying questions and he was always kind and polite. If you like the feeling of dealing with family this is your guy. Beyond his customer service, my car looks better than it did before I got into my accident. He had my car back to me quicker then any other shop in the area would have and I took it to Northern Maine the next day I was so confident in his work! read more

Looking for a good place to keep your car running & looking good? ATS in N. Andover is the place to go. This is one stop shopping for your vehicle. They do auto repair & auto body & they do both very well. Fair prices. They work well with & are recommended by many insurance companies. Jim the owner is a real car guy & will make sure you and your car are happy when you leave. read more

On a Thursday evening, I called ATS to have them look at some rear bumper damage to my car. Jim was able to look at it first thing Friday morning. When I dropped it off, he took a look at it, explained what he could see, then explained to me what the potential issues could be once they looked underneath. About an hour later he called back and explained the situation: cosmetic damage only. I pushed a little to make sure there wasn't anything that I really needed to take care of. He explained which layers of the bumper had absorbed the impact and which hadn't even been touched, setting my mind at ease. I would go back to ATS in a heartbeat. They have a strong customer service focus, are patient, and they're willing to educate people like me. read more

I've been in the area almost 13yrs and have never found a garage that I felt I could really trust. We found this place as we were looking for a repair shop after our car was involved in fender bender and needed body work back in Dec'12/Jan'13. Jim was very helpful and informative and he also took time to explain a lot of the work that was needed. He also mentioned they do more than just autobody work and based on the that, we decided to send our cars over for maintenance and other repairs. Since we started going there, we have been VERY pleased with the service, the quick turnaround time, the reasonable prices, and also with Jim's candor. If we were looking at a big job for a car, he asked what our intentions were to put into perspective whether the fix was really needed or possibly a nice-to-have. We ended up not having the job done, which would have been more than $2k, but he's earned our trust and repeated business. It seems they are also listed as "AV Repair Inc." At least, that is what is on their business cards. read more

My car was hit and needed repair. This shop was great for the following reasons: 1. Great Quality of work 2. Very pleasant to deal with 3. Buffed out a scratch (for free) that was not even part of the accident that insurance covered 4. When I couldn't pick up my car because I didn't have a way to return the rental - they said no problem leave it here and we will have them get it from there location 5. When I told them where my car was being fixed. The insurance claims adjuster and rental car company both couldn't say enough good things about them This is my new place for any work on my car body or auto repair read more

For the third time in 15 years, I had ATS repair auto body damage. The quality of their work is exceptional and they beat the next body shop bidders quote by 30%. Nice people, great work and more than fair prices are an unbeatable combination. read more

I was recently in a car accident and went to ATS for repairing my car. Not only did they do a great job, they provided exceptional customer service. Jim arranged for my car rental and spent considerably time with the insurance company. They called and kept me apprised with frequent information and made the entire process so much better. They come highly recommended . They are incredibly helpful and they do a great job quickly. read more

I was visiting from out of town, got side-swiped, and needed to get a fast repair. These guys were great: trustworthy, honest, reliable, and friendly. They gave me a very fair price for the work, they did it super fast, and they did exactly what they promised. I am so glad I found these guys. read more

If you're looking for a reliable, professional, high quality auto body and repair shop, this is it. Jim the owner is a class act. I have been trusting my car's mechanical and auto body work to AV Repair for years. I can't say enough good things about them. read more

Easily the best repair service I have ever used. I tried them a few years back and have been using ATS ever since. They do it all, do it right, price it right, and are a great group of guys. If you are frustrated with Dealers and unreliable mechanics go to ATS Finishing. read more