Working as a caregiver for Home Helpers Home Care has been wonderful. I love the team work. All the…read moreother caregivers I work with are great, I have worked for other agencies and NONE of them being as fun, helpful, respectful as Home Helpers of Napa. What I really like is that you are not thrown around to different people. If you are assigned to a person you are with that person, and you are always teamed up with another caregiver as an back up for you. Their are so many great things about working with Home Helpers Home Care. The Owner Serafina is great personable and caring person..

The head of the Napa office texted my brother condolances before I had the chance to call him…read moremyself. I find this very unprofessional.

Do not use their services! Needed a helper 2 times a week…read morefor my Mom. The helper they assigned left early by about 20-30 minutes her first shift. The 2nd shift she left an hour and twenty minutes early. Both times she clocked out at the time she was scheduled to end her shift. Falsifying her time card and we were billed the whole shift. After I complained, we decided to start fresh with a new helper. Found out the night before the new helper had car issues and couldn't take the shift. They found a new helper for the next shift, but she didn't show up and we didn't receive any notification that she wasn't coming. Upon calling and speaking with Araceli, I was told the new helper was uncomfortable that a family member might stop by to see how things were going. The helper just wanted to work with my Mom alone. HUGE RED FLAG. I left a message that I wanted to speak with Susan or Irene and neither would return my call. Found out later that the first helper that falsified her time card is still employed by the agency. Beware, they do not communicate well and will clearly bill you for services you do not receive. I had to tell them to remove the charges. Extremely unprofessional and unethical business.

If I could give a rating which includes negative stars I would. My mom required overnight care as a…read moreresult of an unexpected medical condition. She was in great pain and needed a caregiver to stay awake at night to administer pain medication and help her as needed. On four separate occasions, we tried Senior Helpers services, and each time was a disappointment. On the first night, the caregiver gave my mother inaccurate meds. Later that night she refused to wake me (I was staying in the room next door to my mom) and my mother had to scream my name to get help in administering her pain medication. I believe she didn't want to get in trouble because she did not want to appear like she didn't know what she was doing. I woke up and basically had to oversee her caregiver in giving care to my mom, which defeated the point of paying for overnight care. (I needed to sleep at night in order to serve as my mom's primary caregiver during the day.) The next day, we called and complained and were assured we would get a better caregiver. The second night, the new caregiver fell asleep repeatedly, even though we had explicitly requested someone who could stay awake all night. She allowed my mom to fall on two separate occasions while trying to get out of bed to go to the bathroom. She even yelled at my mom to "Get up!" while my mom was lying was on the floor. My mom sustained several large bruises on her hip and shoulder and was understandably traumatized. Again, we called to complain and again we were reassured we would get a better caregiver the following day. We were desperate for care so we agreed to try a new person. The next day a new caregiver came who again fell asleep on the job. My mom woke up in the middle of the night disoriented and called out to her and heard no response. She was terrified to find herself alone in a dark room. My mom's daytime regular caregiver walked into my mom's room to take the dog out in the morning and my mom burst into tears. When questioned about my mom's reaction, the Senior Helper caregiver lied and told me she was awake and accused my mom's regular caregiver of waking my mom. She also rudely called my mom's regular daytime caregiver "your girl", which we both found racist and offensive, as she is a grown woman and is not owned by me (or anyone else for that matter.) After three horrible experiences, we called to complain and were again assured things would get better with a hospice trained caregiver. We were suspicious but out of desperation we decided to give Senior Helpers one more chance. We decided to interview her first. When we did, we explained she must stay awake the entire night. As we were speaking with her she began nodding off, as if she were on drugs. When we commented on this she stated, "It's OK." We told her, "No, it's not OK", thanked her for coming, and told her we did not want her services and sent her home. I don't know where Senior Helpers finds its caregivers, but of all the four nighttime caregivers Senior Helpers sent us, all endangered my mother's safety by sleeping on the job (one even slept with her hood covering her ears and eyes!). Even worse, my mom was emotionally traumatized by having to argue with caregivers to get pain medication or because they yelled at her for falling or waking up confused in the night. After this upsetting experience we immediately hired an in home care provider via MiFiji Homecare, and our amazing caregiver needed to spend two weeks in my mother's room to help her feel safe again overnight with a caregiver. My mother and I have no doubt that the caregivers we received from Senior Helpers seemed perfectly comfortable yelling at clients (whom we assume intern have dementia) and lying to family members about the care they provide. If you care about your parents, steer clear of this eldercare agency! The owner may want to say he doesn't know me. This is not true. My mother was Arna Munford. And unlike other clients, she did NOT have dementia or mental illness and was able to communicate the abusive and negligent behavior she experienced. I witnessed it too. This agency should be shut down. Do not out your loved ones in their care.

I am writing this review as an employee of the company for the past 8 years and as a recent client…read more In this past year my mother has needed care. The reason I chose to go with Hired Hands is because of their reputation and their team. I am beyond happy with the experience. They've taken time to get to know my mom, made her feel special on her birthday, and found a caregiver that she truly loves. It has taken a tremendous burden off me and for that I am truly thankful. The company has been around for a long time with good reason. They take pride in what they do and strive to educate their employees. I highly recommend them if your loved one needs care.

I worked for Hired Hands for about three years caring for the elderly. The type of care consisted…read moreof companionship and personal care needs. I had a very good experience as a caregiver. The company gave me the opportunity I needed. Also, they were very organized regarding schedules and communication between caregivers, supervisors, and clients. I loved working with my clients And Hired Hands.

Cora is the best in terms of elderly care in Napa. She works well with patient and is extremely…read morevery nice. Call her and try her services and you can compare that she is at par and beyond the others.

The FirstLight caregivers are truly exceptional in every way! Both of my parents are currently…read morereceiving care, and words cannot express my deep gratitude to the amazing team that works so hard to ensure their comfort and safety. I would like to acknowledge Stacey, Alexandria, and Samantha for being so kind and supportive-Thank you!

It's clear this organization is in great hands. Jonathan is exceptional, down to earth, and…read moregenuine. His passion for others, anyone receiving services are in the best possible care.

Katie is a dream to work with and was incredibly accommodating for my sister's ever changing needs…read more This was a new life changing event for my sister, who needed the care, and for me who had to navigate how much care. A very difficult, emotional time and Katie and her staff were the best for handling our constantly changing situation.

I needed help after breaking my hip. I reached out to Seniors Helping Seniors…read more I spoke to the owner Katie Holman O'Neill. We spoke at length about services I needed. I was assigned to Annette as my caregiver. We had an instant connection. Annette was prompt, eager to do my wash and get my meals. She helped me with my physical therapy. She even washed my hair when needed. I wouldn't be as far with my recovery if Annette hadn't been there for me. Thank you again to the Seniors Helping Seniors. Mary Kelly

Each time I visit here I have had a good experience. Friendly staff from receptionist Debbie, to…read morethe nurses and social services Debra, everyone is very helpful. Debra has stopped what she was doing multiple times to ensure I had the information I needed. Thank you!

I wanted to thank Debra in Social Work for her professionalism and empathy, she is a star employee!!read more

Home Instead is an excellent service for anyone in Marin who needs caregiving at home, be it…read moretemporary and light, or permanent and complex. I broke my foot badly and realized I needed extra care to live independently while I healed. Home Instead, which is based in San Rafael, came to my home and explained their services. They were amenable and flexible to a schedule that met my needs and my budget. All of the caregivers they sent to my home were outstanding. Cleaning, cooking, driving, wellness assistance at any level. My elderly Mother also uses Home Instead in another region of California, so they have a good track record. If you get a caregiver who isn't a good fit, you just call the Home Instead office and they immediately find another caregiver. Licensed, insured, and highly professional, I can recommend Home Instead for caregiving. I also find it comforting to know that if I have a health emergency in the future that requires caregiving at home, I have an established relationship with Home Instead for quick service.

I was recommended to Home Instead from By the Bay Health. Christy came to my house right away and…read moreset me up with Rudney. Rodney came in the afternoon and worked with the hospice nurse to take care of my husband in his final hours. He was great.

Love it so much fun for the elderly to come to the program to enjoy other people company and to…read moremeet other folks god bless

My husband died with collabria (hospice),now that I need group therapy they only have available…read moretime in January WOW. What do I do until them need group not single I already go. The head honcho said they cannot hire more than 1 therapist. Well instead of hiring people in integrated health making much money for giving out flower and candy hire another therapist. This is not a community it's all about Providence. Oh it would have been nice for 1 of your hospice nurses to send a sympathy card!!!! Oh they even left the morphine behind , nice.