The initial consult was great and they did a decent job. The communication was bad. I definitely…read morewouldn't do business with them again

It was great working with Tony. He gave me a tour of the shop, showed me all the stone he had in…read morestock. Educated me very well in stone countertops. So when I left there I was smarter than when I got there. The whole process was stress free. I got to pick out my slab (Fantasy Brown), everything was approved by me before they did any cutting, and the finished countertops came out perfect. I was a little taken back by the need for a 50% deposit, but it turns out that everyone requires that same deposit, so not a problem. Vary professional crew came out and were done in about 3 hours. Bottom line, I am happy as can be with my new countertops from QSC and will definitely call on them again when I do my kitchen island.

We have not used Superior, so this review is based solely on first impression of their showroom and…read morestaff for countertops. We stopped in late last Saturday morning on the recommendation of our cabinet maker. I was very disappointed that, although the sign on the door clearly states that anyone entering must be wearing a mask, the red-headed woman that initially helped us didn't wear one at all, and the second woman who assisted us with a product quote kept hers under her nose the whole time. The second woman escorted us around the showroom to help us find a match for something we already liked. She priced out a Hanstone countertop with 2 separate measurements (with and without a separate breakfast bar) and the estimates were $2600 more than one we got from ProSource for the exact same material and the quote for turnaround time was 2 weeks longer. While we appreciated the very quick estimate (we did have to wait a few days for ProSource), it was really not worth the trip out to Portsmouth for us. They also don't carry anything other than stainless sinks, which was unfortunate. Given their inability to adhere to their own protocols and their exorbitant pricing, we will not be patronizing Superior Marble & Stone.

We ordered this absolute black granite slab as a hearth piece for our fireplace from superior…read moremarble and stone. They cut it down to size and put a half bullnose on the 3 exposed edges. Looks perfect in our space and was exactly what we were looking for.

We purchased our countertops from Rock Solid this spring. The staff was knowledgeable, courteous…read moreand efficient. The installation went off without a hitch and we love, love, love our new counters.

Crew removed tiles I asked the initial contact from the company not to. They moved the date back a…read moreweek due to not being able to get the materials. Their installers damaged my wall. Big hole and cracks going down the wall. No apology no nothing. Just excuses. Its been two days since I complained to the manager and not one word from them. Horrible and unacceptable.

We only walked around the outside, but I was very impressed with the surfboard picnic tables and…read moreall of the unique stones to choose from. Staff came up to us pretty fast to see if we needed help. Great location - by a shopping center and the farmers' market. In the area, Check Them Out!

I highly recommend Concrete Creations for gravel delivery! They have excellent choices of stone,…read moreand very friendly and informative service. I had a bad experience with another materials company that charges for gravel by the yard, but only delivered in tons. I ordered the same amount of material from CC and I received three times the amount compared to the other company. Theresa from CC explained that you should only purchase from companies that actually weigh their gravel to make sure you're getting the right amount. The delivery went so smoothly! They kept me updated with an ETA, and the driver was so friendly and even took his time maneuvering his truck to help spread out the load a bit. As a small business owner, I really appreciate good quality service. I will be going with Concrete Creations for any material in the future.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

I had a horrible customer experience at this business. The granite selection was nice but we ended…read moreup not buying anything because the secretary handling our visit to pick out a slab was so rude and bad at her job.

I picked out what I thought was a granite. My fabricator purchased it for me. When I went to my…read morefabricator to review the cut we discovered the "granite" was very soft. He picked up a rock and gently went down the side and it scratched. After doing research my research the characteristics of this stone is marble not granite. The stone is either granite or marble which is soft and easily scratches. What I picked out was represented as granite. NOW THEY DON'T WANT TO TAKE IT BACK. Slabs of granite are returned/exchanged quite often. I do not want a counter top that I have to worry about scratching. If they insist it is granite IT IS DEFECTIVE.

Very polite Need some seasoned firewood, but they were out…read more Planning on getting some in the next month or so, and was able to get on the list. Don't have the wood yet, but many would try to sell me unseasoned wood!

Taye & Q has a life long customer here. I called to request a 1/4 cord and he had it ready for me…read morein twenty minutes. Extremely professional and provided 100% customer satisfaction. Mike and his crew are the best in the area!

Very friendly and convenient place to get hardware items at a convenient location Good spot to…read moreget beach chairs better quality than at a gift shop

Professional and friendly business always eager to help with any of your hardware questionsread more