I agree with Stickers B. They are rude and treat people horribly. I'd be concerned about how they treat pets. Takes them hours to groom dogs and they won't let you see where they are or where they're being groomed. Seems shady to me. read more

unprofessional staff, posting rants on Facebook about customers then deleting people's comments as feedbacks. I've also never had my dogs haircut take 3-4 hours... read more

I have previously used this service and I would not recommend to anyone. They traumatized my animal; to point of injury. My cats tail was stripped at the end, it looked like a rat tail. (No grooming or shaving was to be done on tail regardless). I asked if something had happened, maybe he had fallen or an accident had occurred. Owner said it was like that when he came in. Absolutely not the case. Then she turned the story into her employee was drinking on the job. After I called to ask again when I had to take my pet to the vet. Now he has to be tranquilized to even be near clippers. Unprofessional, and dangerous. Accidents happen but the excuses, lies and unaccountability is next level. read more

i would give this groomer no star because they are the rudest people i have ever had the bad fortune to meet i woulnt take a pet rat to them. I did bring my dog home with out getting it groomed they are the worst people ever do not attempt to take your pet there or you will be very sorry . They treat you like garbage so you can imagine how they treat your pet. thwey should not be in business at all read more

We took our dog here for one grooming session and never again. Way too expensive and they kept our dog there way too long. It is what it calls it's self, 'Yuppie Puppy', a groomer for yuppies. read more

We were in Kelowna from Calgary on a stop-over before heading to into the US. Yuppie Puppy had great reviews so we took our 4 yr old cocker spaniel that for grooming. First of all, the grooming itself was great! Price was about $90. Not cheap, but comparable to Calgary prices. Upon arrival, the groomer, who meets you in the parking lot, which is fine, but when she came out she swung open the door had a loud deep voice, which scared my dog. She quickly knelt down and he went over and touched his nose to her hand, so it seemed fine although he certainly did not want to go inside the building. The shampooer came out and pulled him into the building. The groomer may have seen teh look on my face when she said that the shampooer is fantastic...he'll be fine. However, when we picked up our dog, the groomer met us in the parking lot again, and told me that my dog was fine for the shampooing but didn't like getting his front nails clipped. I indicated that I've been told that before. She then kind of went on a rant, saying that she chipped a tooth because he head bunted her, he tried to bite her. She put a muzzle on him to protect herself. I indicated I've been getting him groomed for 4 years and no one has ever indicated that he tried to bite, or was anything other than nervous but very sweet. She told me everyone else lied to me. She guaranteed that he always does this but no one wanted to tell me, but she was the honest one. She indicated that she had big man hands so she was able to hold him in three places at once when trimming around his eyes so she didn't poke his eye out! She indicated that she never lets them win, she always wins. She also indicated I need to be careful because if small kids try to touch his front legs he may attack them. I was shocked!! I just kept saying that this is the first time I've ever heard anything like this about my dog. I told her a couple of groomers said he didn't like getting his nails cut that doesn't mean he bit them. She told me that's exactly what that meant and they just didn't want to tell me. She indicated she was trained by Pet Smart and the person that trained her was nicknamed Satan, and that Pet Smart's policy is not to tell owners if their dogs bite. Needless to say I will not be taking my cocker spaniel there again. He is a bit timid when it comes to bikes, scooters and some people but runs away, has never attacked anything. I feel his experience at Yuppie Puppy was not a pleasant one and he was scared which may have sent him into flight or fight mode. And since he couldn't flight and clearly admittedly being handled very aggressively, he may have responded in kind. However, anyone who knows my dog were totally blown away by my dog being viewed as vicious and aggressive! He is a big baby mommas boy and loves most people and smaller dogs! read more

When we dropped the dog they said that if we call during the day to ask when she's ready they would charge $20 more. So when they called finally at 4:30 PM after she had been there all day they said that they had left me a voicemail which they did not I have no voicemail on my phone. My dog is 12 years old does not like other dogs and had not eaten all day And was hungry when she got back and I couldn't call to check what was happening because they threatened to charge more money if I did. read more

I have recently made two trips for work to Kelowna. The first was almost 3 weeks long and the second for 8 days. I had adopted a rescue pup shortly before the unexpected 3 week trip came up. She was barely settled into life with me and here we were, driving in the biggest heatwave June had had in maybe forever and I was going to work all day. She couldn't spend her days locked in a hotel room and so I began the search for the right people to leave her with. It turned out that The Yuppie Puppy was in the same complex as I would be working and after communicating with Cheryl I felt that this would be a good place for Honey to spend her days. She came bouncing out the door each day, socialized, happy and pooped from playing. The little pup who was socially inept quickly became confident and went from hiding or backing away was initiating the play. She would run to the front door to be let in each morning and would look at me with big eyes saying "mommy, can't I stay and play a little longer?". My second trip up there was no other choice but back to Cheryl and of course Kelly who was just awesome with her. They are not on Kirschner Rd however but at 139-1889 Springfield Rd, Kelowna, read more

Please note they are no longer on Kirschner. I brought my Frenchie here to get her nails, ears, anal glands and bath. The prices here are AMAZING. The staff is super friendly and all of the pups seemed to love it, I know Gigi did. It was also awesome that they didn't care how long she stayed as long as she was picked up by close. The dogs all love to play together and are closely guarded so I felt completely comfortable. I will absolutely recommend Yuppie Puppy to anyone that asks and will be returning! read more

Horrible experience. I noticed my dog did not want to go every time we went it got worse. Dogs are cage dryed. No water. No seperation between big dogs and little dogs. It was brought to my attention by an ex-employee the owner was mistreating (not abusing) my little Shihtzu. He had ticklish feet like many Shihtzu's and is not overly co-operative when it comes to having his toes groomed. Thanks to Yuppy Puppy it's now almost impossible to groom his feet! Anyways I was informed she would pinch his feet really hard when he would wiggle away! He use to go to a groomer who always gave him an A+ now he's snappy with groomers and Mommy's nervous. I've heard worse stories but those of course are 2nd hand. read more

I took my dog there twice. Both times were a disaster and my experience with the staff was not pleasant. I was resistant to go back for a second time but thought I would give them a chance. Bad cut and unpleasant staff. I need to move on... read more

I needed to have my three German shepherds groomed right before the holidays 2018. YP was happy to get them done for us. They did a fairly good job on my two black shepherds. But I have a pure white German shepherd and they hacked him up... It was supposed to be a shampoo and brush only. We noticed tiny scabs all over our white dog... and on top of that he seemed very scared for about a day. When I called to find out what happened the girl on the phone just said that the groomer that had done him was off for a few days and she was very dismissive. Very bad business form....she did not even apologize! Very unprofessional.. Please don't go to this business read more