Your typical double gazing firm. There have been so many problems over the course of 18 months, i…read morecan only share the top hightights. Enjoy! Full of promises at the begining (thanks for that Andrew Riddle, fit the stereotype perfectly!) and then it all falls apart. First lie was a 6-8 week turnaround as all made in UK. 2 weeks before the expected fit date, i was told it would be in fact 13 weeks! As this was part of a larger project, it messed up the whole plan and delayed the build. Next problem was an incorrect measurement for the 8 meter slide door, my builders had to open up the space for ODC but i get a threatening call from Simon (supposed customer care person) telling me that i would have to pay approx £2000 extra as he had to send his installation team home becuase the space wasnt ready for fitting that day. The problem was at the survey (thanks Elliot), as the space in the wall was already there when measurements were done. So not only did i have to pay for the builders to rectify ODCs mistake, i now had to fight off the snake that is Simon to get out of a £2000 fee for their installers (Which is well overpriced for a 4 man team, but thats another lie). They then botched the installation of 2 bay windows to the front of the house, when eventually i managed to get Operations Director Matt Charge to come to site, he himself described the work as shoddy. I thought that him seeing the problems would help, but it seems ODC have never measured up for or installed a bay window before. They are much better experienced at it now, as they had 5 attempts to rejig, change sills and eventaully change the end windows (twice) but alas, still couldnt seem to understand how to do it. The windows dont sit properly in the bay and i have spaces in the joints where i could get water ingress. They then blamed the walls and lintel saying theyr'e not straight but i showed them a photo of the previous window which they ripped out out, this was straight. The problem went back to the initial survey once again (thanks again Elliot), which was wrong. But they assured me during these attempts to rectify that they have remeasured and that it was going to work. But of course it never did. Also during these 5 attemps, i was now living in the property, and every few weeks/months we would have a hole in the side of the house with damage done to the plasterboard/internal sills and paintwork. I was told they would pay for the internal decroative repairs but of course that was another lie. I asked them to refund me for the bay windows, they declined. I made a claim against my credit card company and they have got back £5000, on bay windows that cost me £10,576.04 (and another £23+k on the rest of the job), but i have to order new bay windows which are now being quoted at over £12k. Not to mention the delays, inconvenience and stress this has casued. These cowboys are not FENSA registered, they tell you they are too big for that (Andrew with that lie), but the reality is it costs them money to be registered and it seems theres no support if you have issues with a dodgy company like this one without it. -- Funny that one of the installers admitted that they had major problems like mine with every 4 or 5 clients. So if you fancy a game of russian roulet, then make sure you buy from ODC.

I despair dealing with this company. Broken dates, promises and assurances. Having originally…read morebooked installation to be completed by September, we still have several issues, wobbly doors, unfinished installations, scratched glass and one set of doors yet to be installed. In regard to the latter, after several exchanges the final installation was booked for today, 16th January, but the fitters failed to arrive. Only after following-up with the company was I informed that they had booked the wrong date. No one contacted me. Their admin person was left to pick-up the slack. Sad that no-one appropriate would take responsibility. Also be warned that the 'slim frames' aren't guaranteed. We ordered those for our two-story windows, but that is not what they installed. Whilst ODC seem to admit their error we still await a solution to rectify this. We have raised these issues with the sales team, head of installation, admin etc and they all pass the buck without accepting any responsibility. We have threatened legal action, but they are unfazed. The final straw is that the newly installed double glazed windows are all quite draughty and certainly offer less noise and weather insulation than our old windows. Overall incredibly dissappointed and an enourmous waste of money, and time.

Claude arrived quicker than he said he would. He was finished in under 10 mins & he didn't do any…read moredamage to my door & I didn't need new keys! Thank you very much.

The service I received at 03.34 this morning when the locks failed to open the door to my office…read morewas absolutely fantastic. After calling the help desk number at about 03.10 to enquire about a locksmith the call was answered immediately by a gentleman who was extremely helpful. Then within 10 minutes their engineer phoned me for directions and with 20 minutes he was on site and the whole job was completed in less than an hour - amazing service!!!! The engineer was polite and professional and the service exceptional ! I would definitely recommend this company to anyone who needs a locksmith service. Brilliant! well done.