Good selection, but more importantly, wonderful and friendly staff. I came in with a rush request…read morefor a single box of tile and they were able to have it for me within just a couple of days. For a small order and repair which probably wasn't worth their time they bent over backwards to take care of me and that is much appreciated. Definitely check them out. The showroom is beautiful too.

So I recently called about an LVP flooring install. I was just getting ballpark pricing on 1,050'…read moreof LVP. The quote I got from them in April 2019 was about $9,000. I had the quote sheet. Debra (co owner) tells me I'm looking at $20,000. I was pretty upset that I had budgeted wrong. Inflation she says. Yes I've heard and experienced that but she is talking about 122% inflation since 2019 (35% a year). That, we haven't had. Luckily, I called a couple other places and found out I'm looking at bout $12,000 for pretty good stuff. So...before going with them I'd get other quotes.

I highly recommend Accent Design. Renee was my design consultant and it was a pleasure to work with…read moreher. She gave excellent design advice on my two major bathroom remodels. They look awesome. There's a warm friendly atmosphere in the store and you can tell they all get along well and help each other.

Would not recommend. They did not order the correct amount of carpet for the job. It was partially…read moreinstalled and then we had to wait for 2 weeks to get the remaining carpet. We were concerned about the dye lot matching since it was in our hallway and would be obvious if it didn't match. It matched ok color wise however, you can see the seam between the two pieces. There was also an obvious seam going into the bedroom which we asked to have re-done. After it was re-done it was better, but still very visible. We also paid extra to have them move furniture. They only sent 1 person to do all of the moving and installing which resulted in some damaged items.

Beautiful showroom! Quality materials and installation. Reasonably priced. Knowledgeable and…read moreprofessional.

From the owner: "Home Improvement store with showroom. Hardwood, tile, lvt, laminate, carpet, etc.read more

We had issues with our installer. It was like pulling teeth to get him to complete installing our…read moreflooring. Bill Damron started on October 2nd 2024 and finished on April 30th 2026. We still need new countertops for our kitchen and flooring for our 2 bedrooms but will not be using Great Floors because of this and will not be recommending them to others!

Great Floors installed all the flooring in our house 20 years ago and did a good job. We went back…read morein recently to replace the carpet in part of the house. The sales rep took all of our information and said he would email a quote within 24 hours. No response the next day or the day after. We called and left a message. No response. We stopped in and were told he was off that day so we left our contact information again and waited. Two days later and still no response. We are going elsewhere.

I needed to have a couple ceiling fans installed and called R.J. Works. Rob came on time,fairly…read morepriced the job and did the work efficiently. He is friendly and considerate as well. Planning on using him for all my home maintenance.

Detail oriented, up front pricing. Always on time. He senior proofed my parents home by adding grab…read morebars and new bathroom cabinetry. Pleasure to work with. We asked him to come back to install flooring after his first project with us! Couldn't be happier with the results.

After MONTHS in 2021 waiting for Tony at Groutsmith NW to show up, I reached out to him again after…read morea month waiting for appointment and he says he is out of town for weeks. His commitment to his clients is zero - do not use this business. No integrity to his clients, very wishy washy.

Really made a huge difference in our grout. They are reliable, fair priced and a pleasure to deal…read morewith.

Several years ago I had a couple of bathroom projects and got quotes from multiple contractors…read more Mr. Cool had one of the lowest prices and seemed like a good choice. Unfortunately, sometimes you get what you pay for. Overall, I just found him to be in a hurry and over time the tilework did not hold up. He did not want to deal with a slightly uneven floor so he used quick set to try and level it. Bad idea. Then on one weekday (when I wasn't there) he installed the tile and put in the grout right after it. It just didn't have time to set properly. I think someone might have stepped on a few tiles. So there were several places where the tile came up and had to be reattached and regrouted. In one of the shower stalls some of the decorative rock was not flush and a bit sloppy. The other unfortunate issue is that by raising the floor with the quickset, it created a messy transition for the floor trim when going from the carpeted area to the tiled area. I had to pay another contractor to repair the tilework a couple of times. There are still a few loose pieces underneath the vanity but it is incredibly difficult and expensive to deal with those. So if there are any takeaways, I'd say they are: 1) lowest price doesn't equal best value, 2) don't let your contractors do work when you're not home to watch them, and 3) don't let your contractors take shortcuts, and 4) avoid using quickset concrete in situations like this.

I live in California, In May, 2023, I searched the internet for a contractor to install approx 604…read moreSF ceramic tile in my daughter's home in Rathdrum, ID. I called several references, including Tactile for quotes and scheduled an appt., with Terry Cool to meet with my daughter there. Terry came to her home and gave her a quote of $10,000 then changed to $13,000. My daughter told him that she would think about it, however, as the tile would take 4-6 wks from manufacturer. They later canceled the order in Aug. Her work hours are chaotic and with getting settled, she didn't call Terry back. On Sept., 4th, he called and left a voicemail on my daughter's phone to meet. She was at work & unable to respond. My daughter later spoke with him and apologized for not getting back to him as she was at work & unable to do so. He literally screamed at her & told her that she wasn't the only one having to work & that he was not going to be scammed! She tried to reason with him as she didn't understand what he was furious about, but he continued to berate her and making many threats. She then received a scathing text complaining of the $30 it cost him and wanting his money back. He accused her of running a SCAM and threatened her of being in cahoots with networks and getting his last dollar so he had to cancel his account after 35 yrs in business. He accused her of being from California with all the scammers and that they will all burn in HELL for it! He told her that she would suffer with a miserable tile job because she was cursed and had stolen from him! Terry then told her to let him hear about how her nightmare goes as he wants to know all about it. He also told her that he knows her son and he will remember him too! This is totally untrue as he lied! He has never seen or met her son. As her mother, I have made all the contacts for my daughter regarding her tile installation. What kind of business does Terry Cool own, to talk and berate potential customers in this manner? He is total scum with an anger management problem and has no protocol or PR for treating others. I obtained his information honestly through his own advertisement on Yelp. My daughter only met Terry briefly and didn't deserve these threats! BOYCOTT TERRY COOL AT TACTILE! BTW: I understand that he is going to California scammers to visit his daughter!! Such irony.

I never thought I'd write a review like this. Last year we…read morehad 3 flooring projects that we went through Panhandle Carpet One. We purchased two different flooring materials and used two of their contractors to lay the floors. The first project was finished. A couple of months later we let Paul, our salesman at Panhandle, know that the flooring was separating at some of the seams. The contractor had to come back two times to repair it. It appears that issue is fixed. The second project, different contractor and different flooring, appeared to be ok. The third project, same flooring and same contractor as the second project appears to be doing well. Early this year we noticed a couple of floor seams in the second project were separating. My husband called the contractor, but never heard back from him. A month or so later he called Paul at Panhandle to let him know there was an issue with the flooring. No reply. We went into the store and left a message as Paul wasn't there. Still no reply. We went in again a little over a month ago and spoke to Paul again about the issue. He said the contractor was busy on a job, and then was going on vacation. He would let the contractor know about the issue. As of today, we haven't heard anything. It would probably take a qualified, skilled person with the right tools as short time to fix the flooring. I guess we will attempt to fix the floor ourselves. I guess once the job is done and out of mind they don't seem to care a lot about continued customer relations and fixing an issue.

The customer service and follow up is very poor, in our experience. Our LVP flooring started…read morecracking and breaking on our staircase within the first year after installation. (Still within warranty) It's been over two years now since we first requested repair/replacement of defective flooring. It's been over six months since the representative came to our house to look at the defective flooring. We were told that they would "put us on the schedule." That has still not happened. More of the flooring is cracking on our staircase and other areas of our home and needs to be replaced. We are giving a low rating for customer service and would not recommend Panhandle Carpet One.