I very rarely post reviews but I couldn't imagine someone else experiencing what I did at Associate…read moreENT. On 4/12/21 I had an appointment with Dr. Zachs for sudden hearing loss and ringing in my ear that started when i woke up one day the previous week. Being in my mid 40's with no history and no other trauma to my ear you could imagine how horrible and confusing it would be to wake up and not hear, and have an intense ringing in my ear. Dr. Zack literally looked into my ear said i dont see anything and I didn't have an infection. When i asked about the ringing in my ear he said "oh its tinnitus". When i restated that it was in one ear and just started one day and asked about the cause, treatment, etc he said there was not any. I was seen for maybe for 5min and dismissed. You could imagine my shock, it was clear he didn't really care nor was going to waste any time trying to figure it out. When i left i was disgusted by his treatment and also the front desk attendant Melissa who was extremely rude and cared just as little as Dr. Zachs. Fortunately, I felt something was wrong and made a call to UCONN ENT department who got me in immediately, the team was attentive, concerned, and listened to what i was going through. They ran me through several hearing tests, tested me for an infection, and several other test and committed to figure it out before I left. Which the did, I had a severe infection that if left untreated could have led to permanent hearing loss. Could you imagine? One day everything is fine, the next losing your hearing?? Apparently Associated ENT has lost there way in providing a caring service focused on properly diagnosing and treating there patients as well as providing an even worse customer service experience. I feel very fortunate for UCONN and that team but still disgusted by this experience. Save yourself the time, experience, frustration, and possibly the loss of your hearing by going to someone who cares.

Entering the complex it's the first building on your left, first turn on the roundabout…read more Now that's out of the way. I rushed here after work for an appointment one day. Entered and there was an annoyed woman that had been waiting for 30 minutes or so, so in my head I'm expecting to take my pretty time with these forms. I take the papers, pay the copay, then take a seat... 2 lines in they call me in. I go sit with the first assistant (pretty friendly) to go over some details and she leaves, saying the doctor will be in a bit. Naturally I expect some extended waiting to finish my forms, get to the second page and doctor comes in with his assistant. At this point I accept that I'm not going to be able to finish these until after the appointment. The doctor does his bit and quietly mumbles an array of details about my nose, throat, and ears that I'm assuming his assistant is jotting down. Then he videos my nose and what not to observe, basically walking me through a million things going on. He basically used ENT wizardry to wrap this appointment in about 20-25 minutes and gives me a break down of everything needed to help. Incredible, friendly, HYPER-TIMELY experience. I would strongly recommend.

Look, I understand the world is a little strange right now with covid-19, and everyone is a tad on…read moreedge, but I'm extremely disappointed in the receptionist at this office. She was very rude and spoke with an attitude immediately from the get-go, and I was just calling back to go over my paperwork before my appointment. When I was trying to figure out where the link to my paperwork was she kept acting like I was stupid, but the link was on my girlfriends phone, so I had no idea what she was talking about. Instead of giving me the number the link was sent to, she just kept saying it was already sent, with an attitude of course, and then was super annoyed when I had no idea what she was talking about. And my girlfriend had cancelled her appointment and I kept mine but she still got both texts as if it wasn't cancelled... and when I called she said I denied the appointment but it was hers she denied.......... Like I don't want to do the zoom meeting either but I'm trying to take care of my health issues. And then the zoom meeting didn't even work, and I called back and she said the doctor was waiting for 20 minutes and was EXTREMELY rude again! Like how the fuck am I supposed to know that?! I'm in the call waiting too. And I had to wait for 30 minutes before even finding out that it wasn't working. I just said forget it, cancel my appointment and I will go elsewhere. I don't want to give my money to them if that's how they treat their clients. If I could give them zero stars, I would.

Several appointments we're scheduled and cancelled and finally got in and got the hearing aids…read moresomeone said I'll call u in a week see how ur doing never did so I went to the office for help and was told we don't take walk ins yet both times I went the office was completely empty. When u call they never answer the phone constantly gets rerouted to other office and no calls back. Manager was suppose to call me never did so I just walked in and returned the hearing aids still no call to see why

I have nothing but good things to say about Hear Again. Everyone is welcoming. Scheduling is easy…read more The audiologists are friendly and very good at their job. They are very good about follow up, almost too good. Meaning they really do want you to be happy and hearing. I love my hearing aids. I wish I had gotten them sooner. I didn't realize how bad my hearing was until I went outside and heard all the birds for the first time in many years. My only issue bis the exorbitant price which for some reason insurance won't cover. Makes no sense at all. They will however cover you if you get hit by a car because you did not hear it. Or the depression that occurs because you can't hear well enough to have a conversation and you start to limit your social life. Go figure. But that is for our lawmakers to take care of.

I was a bit leary going here after some of these reviews but have to say I was pleasantly…read moresurprised. The staff I dealt with were great and Dr. Marino was one of the nicest, knowledgeable, helpful doctors I've seen in quite a while! He put my mind at ease over my concerns, explained things in great detail and was a pleasure to deal with...

I left a review last year regarding the exceptional experience and dare that patients of Dr. Patel…read moreand his team receive. since that time, I underwent surgery under Doctor Patel's leadership he and his team always made time for the procedure, for every follow up inquiry and genuine care. I needed to be seen after surgery and was introduced to Debbie Vaughan, PA-C. simply put, once again,... exceptional. Both Dr. Patel and Debbie work so well together with respect and in unison. Debbie was technically/medically superior but shared the trait of empathy. she addressed a challenging issue and her genuine demeanor made all the difference. I know there will be more visits to the office and can exhale knowing I'm in the most capable and caring hands of Dr. Patel, Debbie Vaughan and Liz, Dr. Patel's medical assistant. thank you team.

Glad I called! i had a sudden (mild) loss of hearing hearing in my left ear. I Googled the…read moreproblem and determined it was something I should see a Doctor. I didn't know where to start and was directed to this Urgent Care ENT Institute and was able to get an appointment the same day. Wnet in, got a throrough exam and treatment started. Had I waited, the results could have resulted in a permanent hearing loss! Don't wait!