I didn't catch the name of the woman that fitted me and brought me everything I needed. The most…read moreamazing customer service. I now feel beautiful, and look beautiful, because of what she brought to me and helped me with. Thank you so much!

After trying 3 times to find a bra that would fit me after a double mastectomy and spending…read more$493.40, I still do not have a bra that works. I asked for a bra extension on the one bra this last time but, was told that the bra would stretch so I didn't need it. I said it was still tight. Yesterday I wore that bra all day when I took it off last night, I had visible marks around my arm and at the band level. This morning, I woke with lymph drainage problems on that arm. This is not the store to buy your bras they do not listen to what you say they decide they know best. They do not tell you the price of the breast implants unless you ask at the time of check out. When you go looking for help with getting a bra after a mastectomy you are still in shock and need competent help not money gouging help that really does not understand putting on to tight a bra just backs up the lymph drainage. I would not recommend this store for buying any bra. At no point was a refund even offered they state that everything is in store credit only.

I get if I had a big purse asking me to leave it at the counter or in my car but I have a smaller…read morepurse and have never been asked to leave it before. Absolute bullshit. I get theft I own a business but I'm wearing leggings and a tee. I've no pocket for my wallet and phone.

This store has great inventory and a lot of options to choose from for some fun and exciting gift…read moreor personal items. If it was only about the product that they carry, I would give it five stars, however, I was absolutely mortified by the behavior of the staff when I was in the store for the first time. I listened to the several staff members using such filthy and disgusting language that I wanted to leave immediately, but I was there to get a gift and didn't have time to order it from somewhere else. I don't quite understand the logic that just because he work in the store that focuses on More intimate issues that you would talk about it and use filthy language very loudly, regardless of who is walking around the establishment. I was literally so disgusted that I will never go back to that store and I don't recommend it for any self respecting women who might want to be looking at products that they sell. Order it on Amazon, and save yourself the humiliation of listening to these people who apparently are going to do their own personal lives then they are expecting a person who's there to spend money in their store. I'm not just talking about the occasional F bomb or typical storekeeper chatter. This was a litany of the F word and literally probably over fifty times in the 20 minutes I was forced to stay and be rung up. Shameful. Get some class.

I am from Wyoming and i need to express what a great experience I had having My boots repaired at…read moretheir shop. I took them in to have the heals repaired, they came out looking like a new pare of boots all shined polished and the craftsmanship that they have in their profession. They take pride in their work. Just a great place! I will be back Thanks

First off I'm sorry to have to leave this review, and fair warning, it is long. I don't write many…read moreof reviews and I really expected to leave a glowing A+ one after my initial experience in the store. I also should have spoken up while there and thoroughly looked over my boots before leaving, but I was hitching a ride with someone else and they have a lot of other stuff to do before we leave, so I rushed through my pickup. For that, I apologize to the business that I was not honest while I was in the store. I'm not the kind of cowardly yelp reviewer who smiles in your face, then writes a nasty review after they leave. I'd rather be a good customer who doesn't cause trouble. I also want to say that I have no issue with the store, its staff, or management which is why I wanted to leave 2 stars instead of 1. Everyone in the store is extremely knowledgable, friendly, helpful, and polite. The store is pristine, has an excellent boot stock, and competitive prices that far exceed any other store around in terms of quality, variety, and style. So if you're looking for a new pair of boots, make Al's your first and only destination. That being said, I'm gonna be honest here in the hopes that the repair side of Al's improves. This was my first time going to Al's because I live 5 hours outside of Billings, but I needed a cracked sole repaired before it got worse. I come down here often enough that it made sense to drop them off at Al's. Now, I have had shoes repaired at other "quick repair" shoe places, who usually produce ugly work on resoles. But that's about what I got here and I gotta say that I expected better workmanship from a name like Al's Bootery. I mean, they're a boot specialty store for crying out loud. These pictures were taken right after we left. As you can see, the edges look like they were finished with a wire brush. Unless you don't have masking tape and a bench grinder with a sanding wheel, there's no reason for that. There's polish or dye all over the white stitching (why not just use brown?) There's also a gap between the welt and the sole, glue residue, and the dye looks hastily applied. There was even more glue and wax (polish?) residue before I took the photos, but I peeled/wiped that off because I originally wasn't going to take pictures or leave a review, so that's my mistake. I wore them out of the store, and basically just wanted to hide as much of that stuff as I could once I noticed it. I'm not trying to be unreasonable, but if I handed work like this to someone, no matter how much I charged them, I'd be embarrassed. I make cowboy hats as a hobby, and am very familiar with leather working and how boots are made. So I can understanding how much sweat, time, and hard hand work goes into repairing a pair of boots, while still recognizing clean work. But if I knew the repair job would end up like this, I would have just spent an extra $100 and change and gotten a brand new pair, cuz in the end I didn't really end up saving any money. If the repair was for a pair of work boots, I probably wouldn't be as bothered. But these are my only pair of dress boots. My goal is to have them look sharp for weddings and events and such, so I take care of my boots. I condition and polish them regularly, so I at least expect them to look nice even if nobody else is looking at them because I'm the one who is wearing them out, and I'm the one who is seeing them all the time. Now, I do acknowledge that the turnaround was quick, and that $120 isn't very much for the work done, but that isn't an the excuse to justify poor craftsmanship. And to be honest I'd rather have waited longer if it meant better results. I know Al's is the only game in town because Eiseles no longer does repair, but that is no excuse either. I could see that if Al's wanted the customer to expect better work, then they might charge more. I don't run their business though, so I can't really say. What I can say is please do better, guys. Maybe nobody else around here is looking for a clean finish, so you just do what your customer expects. Maybe nobody has said anything until now. Maybe a review like this doesn't carry much weight nowadays. Or maybe I'm just too old school. Whatever the reason, I was really hoping to be a return customer, but unless things improve, I guess I gotta got to Miles City.

I typically LOVE VS. we don't live in a town that has one, so when I have the chance during my…read moretravels to visit one I do. This one was NOTHING like the others. Poor customer service, messy...SO messy. Ladies walking around doing nothing, one even commented on the mess and then walked off... the bras we never in the right spot. I kept getting excited thinking I found the right size only to see it had been put in the wrong drawer. Same with every undie drawer. So disappointing

These ladies were absolutely wonderful! They really helped…read moreme find the perfect gift and size ... she was totally amazed! Kudos Ladies!

clerks are Always, always is so nice, kind, helpful, and fun to hang with. I have forgotten the…read morerainbow colored hair ladys name but she has been there forever, but she is just outstanding. she is the one constant that is exceptional about the store. she knows her products, loves working with people and is just an overall great sales person and I believe she is the manager. I am not sure if she is but she probably should be! clothes are always hard to find in my size and here, I fit right In. can't say enough about Billings, Mt Torrid. Just fantastic!

Not sure if this chain is in financial distress or what but the clearance sale(s) are both…read moreridiculous and shifty. And the regular priced items are pricey too. We had to order on line because what was in store was too spring-y for my daughter. Get the order and she tries them on. Two of the items didn't work, I did go out and look for the skirt in hopes they had it and even talked to a clerk who tells me they don't have it. Find something else instead and a skirt on the clearance rack. Sale says buy one get two free, so we search hard for two more items. Two tops. Get up to the register and find out that the two tops aren't included in the buy one sale, "better sale with the blanket $12.99 sale". How so, free is a better deal. so, no thanks we don't want them. See my return today and I was returned the price after all the discounts. makes sense, however, why could we not get the discounts/coupons for what we got instead. The clerk tells me today that if we had exchanged for a different price we would have. Nobody told us that!!!! And apparently even though her birthday is still this month you only get that discount on one purchase. Ignoring that we did an two part exchange. See they couldn't do the return/exchange with the items we got instead. So I lost my Torrid bucks we'd used online and the birthday discount. Poor pool there Torrid.

What a headache! 3 of the 5 dresses ordered were a little…read moretight. We were told after, the floor dresses are stretched a little due to them being tried on so often. Would be nice if this was mentioned before or if they would correctly measured so people were ordering the correct size. 2 dresses were ordered under the wrong party name (2 dresses under 1 person and another bridesmaid wasn't listed), wasn't a big deal just frustrating! One of the dresses has 2 small holes in it, also not pleased because its past the 7 day return policy and nothing will be done.

What a terrible experience- I have twins that are both getting married the summer of 2022. Always…read morewanted them to have the perfect everything, as most moms do. From our first appointment to our 4th appointment was terrible. The girls choose their dresses (at a whopping $1600.00 each) with essentially NO help from employees. upon ordering they were told to order a size bigger. We listened to the professionals!! Made another 300 mile trip to arrange for alterations. The dresses were both way to big(I believe that they do this on purpose) and both dresses needed $400 to $700 worth of alterations. They girls were so very discouraged. But, it had to be done. 3rd appointment- was supposed to try the dress on and it be the final fitting like the seamstress said- NOPE-neither dress was correct-the adjustments that were agreed upon were not completed. We are down to 3 weeks for one of the weddings so she had to just take it. However, they made her sign off on the dress or they would not let her take it. $2200 in and still needs fixed. My other daughter had to leave hers again for the fourth trip, as it still was NOT right. They actually ruined her dress by cutting tooling off with scissors. You can see the scissor marks. The seamstress told her that she could not fix it!!!!!DO NOT GO TO THIS STORE. We have since heard many stories such as ours . And not only the one in Billings.