Very good experience! Would recommend to anyone. My repair did not take long at all and the service…read morewas excellent

Went in to see about getting a broken earring made into a pendant. They put a ring on and soldered…read moreit, and said $5 which was great. I had bought a chain online to replace the one I currently had it on ($10 silver chain) and they asked if I want them to fix this cheap chain. I said no the chain really isn't worth fixing, and I have a new one coming. The lady proceeds to get really passive aggressive saying well free, is definitely less than 0 and her time is all will be invested then I ask her if she offering to fix it for free, and I certainly didn't expect that and I appreciate it I smile and say of course and she turns her back to me snarkily and goes back to fix it, and I say I'll be glad to pay you, I'm totally embarrassed now others customers have heard all this, she doesn't respond, just storms off She had made me feel so ashamed as if I've done something wrong, totally embarrassed me in front of other customers. Made me feel like I came in to get something for nothing which I didn't. I didn't expect them to fix the chain for free, Didn't ask, they offered. So anyway, in my haste, I go buy something in the store I don't need. A good sturdy silver chain (twice the price of the one I ordered in Amazon and not as nice actually) but I didn't want to be made out as a cheapskate. So then the guy helps me put the repaired pendant and puts it around my neck after I asked him of course. My hands are Messed up due to a a skin disease, And I was wearing plastic gloves. I explain to him quickly why I can't do it myself but it appears they don't want me there as he is rushing me. I tell him I'm on a new medication and I hope it gets better, and he remarks he hopes so too, but not in a serious way. So then he says yeah, that looks much better, and the clasp is in the back how it should be! WTH now he's insulting me pointing out the apparently when I walked in the necklace clasp had rotated to the front So I paid for my overpriced sturdy silver necklace, the $5 Silver jumpring that was soldered onto my beautiful white gold Diamond charm, and mossied on my way. The insults and degradation they could have saved. They might want to charge reasonable prices for repair work, instead of shaming and guilting people for their "free" Services. And keep their personal insults about peoples imperfections to a limit. I mean was a necklace clasp showing in the front really worth bringing up? Where do these people get their customer service skills? I imagine if you come in there ready to spend big bucks I wager they are all compliments and respect. But beware if you don't have much money and just want a cheap simple repair, minus the attitude. Hi

They were the worst. I took in several items. A gucci watch to get a battery and a link. After I…read morecalled 2 weeks later. They could not fix it. Also tried to charge 50.00 for the earings backs. Overcharges and poor service

Staff was very professional and attentive. Listened to what I wanted and was able to complete the…read morerepair to my ring timely. My ring looked new again.

I went in on recommendation from The Crown Hallmark Store nearby after I mentioned needing a watch…read morebattery. I left Cecil's with my watch battery installed and a ring cleaned by one of the employees. I felt like I had made new friends while I was there. Employees were so nice! I'm not from the area but will definitely go back when I have a chance! Highly recommend this beautiful store!!

I have been shopping with Cecil's for more than 20 years. The staff is knowledgeable and absolutely…read moreno pressure sales from them. Whether I'm having my rings cleaned or I'm in the market for a big purchase, I'm always treated the same. Plus they carry some of my favorite lines!

I've never had an issue with store; always prompt and reasonably priced - even pro bono. This place…read moreisn't fancy and appears to be a bit shabby, but they know their stuff.

I took my bracelet of stone to this place March 22, 2022. Every time I had gone by there, it was…read morenot fixed. They would say they where very busy. I should have picked it up the last time I had gone there. I called on the 24th of December 2024 to tell them I am picking up my bracelet. They had it long enough. I went on December 26th and he could not find it. The bracelet was scattered all over the place, he could not find all of my bracelet. He meaning the son. Its like they didn't care. He thought I would not have kept the reciept. I was very disappointed and upset because they treated it like nothing. I will never take anything to them again. I give them a poor rating of1. If I could give them a zero I would. All I needed was a clasp on it. Now it's all to pieces. Its like he dileberly did it thinking I had lost my receipt, All most three year. I am upset with myself also. I should have gotten it. I put my trust in them. It pays not to trust anyone anymore. I left the store so he could find all of the pieces. I am going back tomorrow to get all of the pieces of my bracelet.

Nice place, interesting items. Bought couple of nice pieces. Prices reasonable and service was…read morefriendly. Highly recommended.

From the owner: Products & Services: Antique Jewelry, Antiques, Appraisals, Coins, Diamonds, French Antiquities,…read moreGold, Jewelry Repairs, Lamps & Lighting, Pictures & Paintings, Platinum antique Watches, Restoration, Ring Sizing, Rolex Specialties: Antique Appraisals, Antique Furniture, Antique Jewelry, Antique Restoration, French Antiquities, High Quality Diamonds

They were really great on helping us find what we needed. When we thought he didn't have anything,…read morehe brought something out, which is perfect for what we wanted. Very polite if you love dogs, you'll like this place it had dogs.

From the owner: J. Oliver's Fine Jewelry Provides Diamonds, Engagement Rings, Custom Jewelry, Jewelry Repair And…read moreWatch Repair, We buy gold, We buy Sterling silver, We buy platinum, We buy diamonds, We buy coins. To The Little Rock, AR Area.