It is with a very heavy heart that I write this review. The staff themselves are mostly very friendly. But courtesy and good bedside manner only goes so far in delivering adequate service. I made an appointment with this *cardiologist* (emphasizing for later) office for some testing due to a concern I had and a referral that I had gotten from my PCP.
The office did a very inefficient job of coordinating when I would get tested. My first visit was basically just baseline vitals and me explaining my reasons for a visit. Then I had a follow up visit for testing (which was two weeks later) but only one test of two could be done because the appropriate medical professional wasn't available. I was scheduled for a subsequent follow up (for the other test) a week and a half later. After that test was done, I was then scheduled for another follow up another week and a half later. Which turned out to be a visit to FINALLY receive diagnosis/results.
Why wasn't that last follow up scheduled BEFORE (when the follow up that was due to their staff absence was done) so that it could have been less time to actually get results? I don't know. But it annoyed me to have to wait for a month to go through what I assumed would be routine for this kind of office.
Lastly I never saw the cardiologist once. I saw a physician assistant, nurses, medical techs, and secretaries. The actual cardiologist never spoke to me. The physician assistant went over an interpretation of the results behind their computer without showing them to me to go over them together. When I received my copy of the results afterwards, I had questions that I wanted addressed, but I didn't want to bother going back because I was already dissatisfied with this level of service.
I'll never return here again. Maybe because they receive a high volume of Hispanic/Spanish-speaking clientele (a lot of my people unfortunately have low standards), they probably won't care about my feedback. Maybe more optimized and efficient service is given to more critical patients (which I'm admittedly not), but this is a private practice, so ideally you'd like all your patients to leave somewhat satisfied right?
Maybe I'm asking for too much in 2019? I'll find out when I visit another cardiologist next time. read more