Well, summer is here, and Zana is hiring once again! Surprise, surprise!! I've worked here and it is an incredibly abusive atmosphere and I feel it is my duty to share my experience. If you want to put your heart and soul in for less than three months (only be used for summer and fired right before probationary period ends so that they don't have to compensate you), go ahead and apply. MAKE SURE they give you a copy of your contract. They never gave me mine, so I wasn't able to go to the labour board for wrongful termination. Also, don't ask for anything less than $17 an hour. Dinha tried to pay me only $15, when her own contract stated I was entitled to $17 an hour. She is very egotistical and cannot stand any simple questioning, as she feels challenged. All she cares about is that you're making her money, and she will treat you accordingly. Her ad is a complete lie as there is absolutely no flexability. I got in trouble for needing to see a specialist on a work day, and almost wasn't allowed to go to my appointment. That was also when she informed me that I was not allowed to take ANY time off work for an entire year. You are also not supplied with anything! You have to pay for 6 pairs of impliments out of your own pocket to be allowed to work. There is also zero job security as I've mentioned it before, make sure you take photos of every page of that contract. Dinha has a pattern of hiring during summer and the holiday season when it is the busiest, and then right after it quiets down, she fires you. Of course right before your probationary period is over, because god forbid she has to compensate anyone. She is a user and an abuser. I was yelled at and called names in front of clients, and yes they noticed. A few of my clients were shocked at her lack of professionalism, some even called her the B word. When I was fired, (while the whole staff was still there listening) I was in tears, begging to keep my job, she called me a brat. She gets off on making others feel small, humiliating them, and snapping at them, even in front of clients and whatever audience is present. At the end of the day, I didn't even intend to write this until I saw her new job posting. You ladies have a right to know exactly what is going on at Zana. I was hired on April 26th of 2022, and then fired two days before my probationary period ended. If that isn't proof enough, I don't know what is. Do not work here. Copy and pasted because they're blocking my review of course! read more

An absolute terrible experience. Do not get your haircut from Zana Day Spa. I have never written a review, but I feel I must base on our experience. In December my wife wanted to have a hair cut. It had been nearly three years since her last cut because of the pandemic and giving birth. I booked her an appointment go to Zana based on its reputation as a spa and that we live close to it. I wanted her to have a spa experience. I went online to book and selected a Cut and Style, as its Christmas was only given the option of a 45 min time slot. Her hair was thick and lengthy to below her waist (she's 5ft7). My wife went to Zana and there was a curt hello and please take a seat. Anyway, she waited for her stylist, Carmen to take her over. Carmen washed her hair and then sat her in the chair and asked her what she would like. My wife explained that she would like the cut to be below the chest still keeping her hair long and would like some layering and styling around the face. Carmen without brushing the hair or taking a small amount to confirm, just grabbed a large portion of hair and cut it all off. Then she continued cutting. Where had she cut the hair off? Her shoulders! a foot and a half of hair gone. It's only when another patron looked down in shock did my wife realise more than half of her hair was missing. What meant to be a 6 inch trim was now an 18 inch plus cut! Carmen's only response was it'll grow back. My wife was holding back tears because this was supposed to be a special cut after near 3 years, also her only brothers wedding is coming up and she wanted it long and styled for that. Now it will take months if not years to grow back. Whilst holding back tears she still paid and even left a tip. The cut itself is the worst cut she has ever had, I mean I could have done a better job! There was no layering, no styling around the face just a blunt cut that wasn't even straight. One side of her hair was shorter than the other. Unfortunately, she will have to wait until her hair grows back to have another haircut to fix it otherwise it will be even shorter and harder to tie up. She came home upset and in tears, so I tried calling and calling and calling and couldn't get through. So, I decided to visit Zana and speak with the Manager. I went there and spoke with the receptionist and explained the situation, his response was it didn't look short to him and asked if my wife can come in. Then I spoke with the Manager who said that she wasn't part of the conversation with the stylist and so she brought Carmen over. I explained to Carmen that my wife was upset and that she cut too much off and her blasé attitude was I cut it, its done, now what else do you want. I said obviously I want the money back. She admitted to the manager that she didn't cut what my wife had wanted, but even then, the Management offered no apologies or said how can we make this better. The customer service is awful here. It's not the type of service you would expect from a fancy spa. Also, unprofessional, because whilst my wife was having her hair cut Carmen was commenting on another customer to make light of the fact, she was balding and then proceeded to tell my wife she is lucky to have such thick hair. Then she asked why didn't she book a longer time because her next customer was here. I feel she was scissor crazy and was only interested in being on time for her next client. What was supposed to be a nice, well deserved, self care, feel good experience for my wife, a new mother, ended up being a complete disaster. read more

Disappointed for how much I paid. It was a last minute appointment so I thought I'd give it a shot. Went for wedding hair and makeup. Staff were friendly and polite but I was hoping/expecting more hair suggestions other than just leaving it curly... Makeup was done in a tiny dim-lit room (no natural light). Wanted false eyelashes as I don't own any or the glue. They were put on poorly, one lifted up a couple hours later. She gave me no suggestions for how to troubleshoot this. Had to rush out and get glue to try to fix before the wedding. makeup was also done super subtle...feel like I should have just saved myself the money and done it myself! read more

I checked out Zana Day Spa with a friendly recently. I did a manicure and she did a pedicure. The good: - Nice new location - parking on premises - easy to get to - nice interior and friendly staff - they brought us water with fruit while we were waiting to go up for our pedicures - esthetician was careful and did a decent job of buffing etc The bad: - the coat rack is in a funny little entry enclosure, which has no heat -- hard to slip yourself into cold clothing after getting relaxed during a spa treatment! Eeeekkk! - not good for people that can't manage stairs, the hair portion of the salon is on the ground floor so that's ok - but all the nail treatment and some other treatment rooms are upstairs. So if you are mobility challenged, not for you! - I actually prefer Essie polish -- it lasts much longer than OPI, and if you are looking for natural shades, well not the place for you (or bring your own) - they only had 2 shades that qualify for this look. - my nail polish is peeling from the bottom and I only had the manicure 3 days ago - too pricey for a plain old manicure (it was over $40) - I have had better manicures and had the technician spend more time with me for 1/2 that price - when we were done, they didn't even give us 5 minutes before hustling us out. They obviously have a space issue (ie nowhere to put you while your nails dry a bit). For my friend - they did do a nice job on her pedi -- they had massage chairs with the whirlpool foot path, but the foot bath sputtered and sprayed a bit. Her toes did look nice -- although they also rushed her out of there after 5 minutes. For a salon that charges more, I expect a better experience than this. read more

Bad spa.. I booked me and my mom massages and it cost a total of 160$ for two classic massages for 30 min. I get the massage and it was terrible she made it obvious she didn't wan to be there she barley touched me and kept yawning the entire time and even decided she didn't want to stand so she sat on the bed with me .. continuing to yawn. Then at the end with her oily hands and my full face of makeup she runs her hands straights down my face one time ruining my makeup. I asked my mom if she had the same issues and she said the lady never even touched her face and it was nice. My lady was Michelle. Then when I emailed them and let them know (this is how we were contacting before to book appt) they ignored and never responded. Waste of 160$ read more

I had the absolute best experience when I went to Zana!! I got some waxing done as well as a hair cut. From the moment I walked in, the receptionist makes you feel right at home. She was very welcoming and incredibly attentive. I found all of the girls extremely friendly, professional and took really good care of me! Fabulous atmosphere, staff and services. By far the best spa in London. A lot of people recommended getting services done at Zana and I am so happy I came! The girls are amazing at what they do and after going there for services, I won't go anywhere else. I would highly recommend Zana to anyone. read more

BRUTAL. the owner is obnoxiously rude, and so is the receptionist. Their property and service menu are outstanding too bad their bad customer service ruins any offering they have. I went in for an outdoor massage and was given a regular massage inside, in a room. I had been looking forward to the outdoor massage for over a week, it looked like a beautiful, relaxing surrounding to get pampered in. When I expressed my disappointment (to the owner) I was told that I simply didn't book the right service. No apology, no remote acceptance of the mess up. I really feel like I paid for a service I didn't receive. I will not be back. read more

The only reason I've ever gone to this spa is for massages with Shannon Clay. She's incredible. A 1-hour deep tissue massage with her is worth every penny. read more

Fantastic experiences at Zana Day Spa! I have gone there for both pedicures & manicures and was not disappointed. They bring you water, nuts and/or fruit while you wait and then the ladies are always so nice who help you. read more

I've had three pedicures here and they have each lasted at least 4-5 weeks without chipping or scratching. Not bad.

Went for a pedicure today with my daughter clean surroundings but felt very rushed in and out. The pedicure did not even include skin removalof the feet just a basic polish. Too expensive for the job done and service received. One of the staff was very nice but the other couldnt finish fast enough. Will not go back read more