I hired Roto-Rooter to clear a blocked sewer line. After approximately 55 minutes, they told me the…read moreline was "collapsed" and could not be mechanically cleaned, then presented me with a sewer replacement estimate of approximately $10,000, urging me to proceed. Instead, I sought a second opinion. The very next day, another licensed plumbing contractor used heavier-duty sewer equipment and mechanically cleared the same line in less than 10 minutes. The sewer then functioned normally for approximately one week until I chose to replace the line because of existing root intrusion--not because it was collapsed. Based on my experience, the diagnosis and recommendation I received from Roto-Rooter proved to be inaccurate. I paid for a sewer line clearing that was never accomplished, yet was immediately steered toward a costly replacement. Consumers should obtain a second opinion before authorizing expensive sewer replacement work based solely on an initial diagnosis.

I see that I am not the only one. Another woman who was pointed in the wrong direction, but…read moreunfortunately I had no one to turn to guide me. The service tech Ben was more concerned with me having one car in my driveway and another being parked in front of my house that was a loaner or my mom. I truly believe that he saw that and me having a home and decided to overcharge and incorrectly diagnose service resulting in me stuck with a monthly payment that accrues interest. There was no pipe collapsed as he noted and I was not provided the video evidence showing that. All I knew, being in my home for only two months is that water was backing up in my basement and after taking a shower or flushing the toilet, the water in the basement had to be removed from the basement sink one bucket at a time. When cleaning the pipe, Ben only removed some old fabric softener sheets. I was able to flush and run shower not seeing any water at that moment, but he noted it still was not fixed telling me to look at how low the water was in the pipe...later I found out that this is the same even after their thousands of dollars repair. I didn't know what to do and no where to turn. He actually said you cant have one issue without the other even though I saw no collapse pipe. Young and dumb...listening to a professional I thought because I did not know. During the entire pipe line replacement, no one communicated with me. If water would be turned off, turned back on, what I should do afterwards, nothing. It appears this company has a record of steering single women the wrong way for their own benefit. I'm glad the three other women I've seen that had similar experiences had a father or male figure to turn to avoid this. I would not recommend for women.

Amazing service, fixed the problem in 10 minutes and showed me how to prevent it from happening in…read morethe future!

Angel was A) Available, B) Reasonably Priced, C) Very good at explaining things in every day…read morelanguage. His other half was fantastic at arrangements. I recommend them.

After a decade of relying on [Plumbing Company Name], I can confidently say they are the most…read moretrustworthy plumbers we've ever hired. Their pricing is fair and upfront, and they never try to oversell you on unnecessary services. We've used them for everything our home has thrown at us over the years, and their dedication to quality workmanship and honest communication has never wavered. I wouldn't recommend anyone else.

They do their job well but with a poor attitude and impatient... it's common curtesy to treat…read moreothers with respect, specially toward the people paying you.

The entire process with Sobieski was super easy. Called to get an estimate and they were out the…read morenext day. I was able to schedule the service with them easily. Zach came out for the estimate and he was helpful, friendly and efficient. He gave me a couple different options to choose from for price comparisons. Service from Tom M was also a very easy process. He called when he was on his way to my house and was on time. He was friendly, efficient, explained what he was doing, why and the service guarantee. I think he may have left my house/kitchen cleaner than when he started. I would recommend both of these gentlemen and Sobieski and would definitely use them again.

RE: Automatic fire sprinkler system These workers are like a…read morewrecking ball. The workmanship is very poor. It is substandard. They did a massive destruction on my ceiling in 2 of the rooms at my condo just recently. Now I cannot even sell my place, until this is fixed and who knows when that will be. I do not recommend this business. The workers caused a leak and left holes in my ceiling. My condo has been destroyed!! Be aware!

Washer was leaking so I called their repairman. He diagnosed the problem quickly. He was very…read morefriendly and very helpful. Turned out the washer was fine but the drain was clogged all the way back to the laundry room. He referred me to their plumbing department that also works for the same company (Big Red). I paid $129 for the diagnosis which would go towards the price of fixing whatever problem there was. The plumber arrived quickly but apparently no one at his company gave him a heads up as to what was needed so he didn't have the necessary equipment on hand. He was great, he further diagnosed my drain problem and even though his boss wanted him to charge me an additional $129 he didn't do it, he referred me to a special drain company who I ended up using. So overall it was a positive experience but had some confusion. Mark the plumber was great.

Big Red Services did a very poor installation job it didn't pass inspection. Big Red Services…read morespilled and left toxic oil spill all over my basement floor for me to clean up and get rid of and addition to the oil smell while Big Red was cutting up and removing an oil tank from the basement. The whole house still smells of oil over a month later. The incorrect installation on the inside unit caused it to freeze up leaving a high level of humidity all over basement and upstairs. I called Big Red to report the problems of the unit they installed not working leaking water all over the floor and the oil spill their company left on the floor it was 13 days before they sent their representative who said the unit setting were incorrect. I asked the Big Red representative to point to the return that was part of the bill Big Red sent. His reply there's none. When I asked Big Red why we were told and charged for a return and not told that electrical work needed to be done in the estimate their representative Ryan gave, Big Red replied Ryan is a salesman. After salesman Ryan gave the estimate he called a couple of days later to tell me $1,800.00 electrical work needed to be done and Big Red was still going to install the unit but the unit couldn't be operated until the electrical work was done. The oil spill on the floor and the water leaking from the frozen unit caused mold to build up in the basement exponentially. During a conversation with the Big Red representative Tammy after the unit failed I asked for a new unit and Tammy said she would order a Bryant but it wouldn't available until Monday and someone would come and switch the units. The Big Red representative that came claimed that the unit was not set correctly and he would not be switching the units. When I asked management about Tammy's promise of switching the failed unit to a Bryant I was asked if I had it in writing. The electric bill doubled during this time because the fan ran continuously while the unit was failing. Big Red's instillation did not pass inspection. The inspector said there were problems with the instillation Big Red had to come back to fix them. I received a billed for the reinspection for an inspector to come back to see if Big Red had fixed the problems correctly from their incorrect installation.

These guys had one of the hardest jobs possible - - a clogged up drain pipe from my pond…read moreunderground and at least 100 feet long filled with dirt. They did a wonderful job and were friendly and personable throughout a frustrating and difficult two day job. Wonderful!

From the owner: We are the Clog Wizards We make clogs disappear like MAGIC When drains slow, that's a warning. Wet…read morespots in your yard could mean a sewer leak. These issues only get worse--we've never seen one heal itself. Call us. We'll rush a Clog Wizard to your door to clear away the problem. That's because free flowing drains and sewer lines keep your plumbing system running smoothly.

Professional and thorough.. They got my leaky foreclosure up and running in a day after 3 years of…read morebeing dry. Everything leaked so they definitely had their challenges and they were good at helping me only replace the most critical components. The only downside is I found their pricing to be on the (very) high side. I understand good plumbers are never inexpensive but they are pricey. I've worked with several of their techs and they all know their stuff. The work was flawless!

Unprofessional and dishonest. I called for a simple inquiry about a sump pump. They never mentioned…read moreany dispatch fee over the phone. When the worker arrived, the homeowners weren't even there. I told him he could not come inside and asked him to leave. He refused to leave the property until I threatened to contact local authorities to remove him.No services were ever done and absolutely nothing was signed. Later, the office staff called me, acted incredibly rude, and threatened financial penalties. Now, they are sending predatory, inflated bills to a completely different address trying to force us to pay for a service that never happened. On top of that, ever since I gave them my contact info, I have been targeted by 10 to 15 spam calls and texts EVERY SINGLE DAY. They clearly sold or leaked my phone number. Absolute scam. Avoid this company.

I had a fantastic experience with True Plumbing. From start to finish, their service was top notch…read more I called and they were able to come out the same day to diagnose the issue with my sump pump. They quickly identified the problem and provided a clear, fair estimate that included replacing the sump pump. Even better, I was able to schedule the replacement within 48 hours of the diagnosis. The team that came out was professional, efficient, and extremely knowledgeable. They removed and disposed of the old pump and installed a new carbon pump with PCP piping. The work was done quickly and everything was left clean and working perfectly. Great service, great price, and great people. I will absolutely use them again in the future and highly recommend them to anyone needing plumbing work.

An absolute pleasure to do business with. My water line was leaking and I had a bad valve. My…read moretechnicians Randy and Brian were so amazing. I will definitely save Stay True Plumbing for future projects. Thank you so much!