Mr.Lenox is outstanding he took care of me and his staff on the night shift was excellent. He took care of me when I had ay slight issue with my order and took care of it with the utmost respect. I shook his hand and thanked him and told him that I will always continue to come back with the service that I received tonight. The staff even gave me a free milkshake that they made an extra one of from a previous customer. All the staff that was at the counter even in the kitchen had the most outstanding and positive attitude. In the ambiance was spot on. Also he had a very swaggy white and black jacket on. read more

Zaxbys - Chicken Wings Near Me - Ellenwood, Georgia

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The restaurants in this area is only so limited. I haven't had a bad experience here until the last 2 visits. If we hire the youth to work windows please elaborate customer service especially if I'm not confrontational with you. The young lady with these extra long eye lashes glued to her eyes. Misunderstood everything about my order told me to pull up and wait in the car lane and gave me a completely different order from what I ordered. I called and spoke to management. Management expressed for me to come back so zaxbys can get my meal right. A week later I came back ol girl back at the window catches an attitude still. Everytime I put an item on my order at the intercom you were quick to give me my total. Rather than say does that complete your order? Is there anything else we can add for you today? Not only do I don't want to return you showed my kids in the car what a bad attitude gets you. Sis if you don't like the window find another place to work at. Thumbs down Zaxbys read more

I frequent Zaxbys 2/3 a week but they are not all created equally I wish I could give this place no stars the absolute worst location of this chain. They only have one concern it's not the customer. It's only their drive time. That's all they care about. I had over four different people come to me asking me to move in order to give them a better and faster drive time these videos are self-explanatory. I would not recommend this location to my dog. read more

The night shift at this location needs a raise!! Something happened to me order that was out of their control and they were so sweet and accommodating!!! This a great team that really shows the love and care of the costumer!! I will be returning!!! read more

Zaxbys in Ellenwood, you're an embarrassment!! The portions you serve and the quality of your food is shameful! Your 'chicken fingers' are hard, heavily-breaded nuggets and your Texas Toast has become nothing more than a lightly toasted slice of white bread. Just shut down if this is what you've become. What a waste of money and an absolute insult of a customer's intelligence! read more

Zaxbys - Chicken Wings Near Me - Ellenwood, Georgia

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I went threw the drive through at this location on Friday 4/21/25. The cashier took my card, closed the window while she ran it and only opened it again when she gave it back. On my way home, less than 10 minutes from leaving this store, I got a fraud notification on the same card that I used at the window for $98. Thankfully my bank declined the transaction because the next step would have been someone emptying my bank account. Can I be 100% sure that is was someone at this store? No but the timing is extremely suspicious. Other fast food places have taken to placing the card reader at the window so you can keep an eye on your card. The chicken tender meal was extremely disappointing. The tenders were not much bigger than a chicken nugget. I will not be going back. read more

I just want to give a big shoutout to the manager Q at this Zaxby's. Q really looked out for me and made sure I was taken care of. It's not every day you see someone go above and beyond with genuine care, but Q did exactly that. You can tell they really value people and take pride in what they do. Thank you, Q, for making my experience a great one! read more

This place needs some management. I walked in to get a salad, it took 30 minutes. Complete chaos. Absolutely no staff management ​

I had a Great Experience at Zaxbys. My food was hot and fresh... My order was Correct...The only thing I would change is the wait time .. read more

Zaxbys - Chicken Wings Near Me - Ellenwood, Georgia

Worst Zaxby's location ever! I came on a late night thinking that it would be quick and easy getting a simple meal but then I noticed that the line stretches around the restaurant and also like 20 people inside the restaurant that haven't ordered. The team was also making a big joke out of their jobs leaving us hanging with tons of orders and I like how everyone is getting irritated and knowing that I wasn't the only one. This location was absolutely horrible. Plus before this recent visit back in October I went to get a meal and they wrote extremely slow in the drive thru and gave me the wrong sauce. They gave me honey mustard instead of zax sauce and I strictly said zax. -0.09/10 don't come to this location!! read more

I don't know what was wrong with this Zaxby's today. I waited at the speaker for over 15 minutes with people behind me. No response. Drove around the building they had lights on. And the cars were wrapped around the building... Went to another Zaxby's in Stockbridge, and was out of there within two minutes with my food. Not good... They should have at least left signs on the speaker and on the door to the building that something was wrong. read more

The manager busy pandering to one type of guest when we all were waiting. She couldn't get my requests right because she was busy making sure one guest was taken care of. I still wound up walking out of there not getting everything I requested. all customers matter. read more

I made an online order today. And decided to call and request that 2 of my sides be changed and I guess that was a bit much for the team members on this shift. Because Their costumer service was extremely poor and unprofessional and super unwelcoming. I ordered a 6 chicken finger plate / GO big order. Just for the order to be arrived and have 3-4 items missing( Drink , 4 instead of 6 fingers no season on the fries and no sauce ). I do not recommend this store location at all. read more

Zaxbys - Chicken Wings Near Me - Ellenwood, Georgia

The service was amazing and their food was chefs kiss the ambiance was great and smooth the whole way

If I could give them no stars, I would. They are slow on a mobile order, rude and the "manager " is the worst. Placed a mobile order, only got still wait 40 minutes and the.n when I attempted to explain to the so called manager, he didn't listen, wasn't apologetic and when I asked that my food when it finally did come be put in a bag, he threw the bag at me. I will NEVER go back to this location. read more

I stood in line for 30mins to get these hard boneless wing, i need a refund. I will be contacting corporate

There was a roach in my snack pax. The manager was shocked at well This is disgusting read more

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Good service from employees! The food has always been good! Even when the drive thru line is long, the wait isn't too bad!

I placed an online order and still waited 40 mins from the time they said it would be done the service is awful the manager is rude they need a whole new team sad read more

Zaxbys kicking chicken sandwich was delicious. They restored my faith back into Zaxbys. I hated zaxbys for a very long time . Zaxbys you need a better recipe for your sweet tea. My food was cooked to order and was correct . This location was clean & friendly read more

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I ordered a medium drink and I looked inside the cup and I seen a small Insect on my ice . please look inside your Drink before taking a sip read more

I have never received such terrible customer service ever in my life as I received yesterday at this poor excuse for a restaurant. I placed my order in the drive thru, 2 #3 meals (wings and things). The girl who took my order over the speaker was rude, and I had to repeat my order 3 times before she finally got it right, I was respectful and nice as she had difficulty comprehending my order. I finally pull to the window and was greeted with a $17 total, which didn't sound right because the #3 meals are $11. The order was taken down as 2 boneless wing meals, which was obviously incorrect. So I politely said, they were supposed to be wings and things, the #3 as I stated 3 times in the drive thru. The girl I was speaking to, turned to the girl who took my order and told her this, to which she replied "That bitch said 2 boneless wing meals" and repeated it over and over, very loudly. When I was given my food, I asked what her name was, she approached the window with her hand covering her name tag & asked why. I said "because I heard you calling me a bitch over chicken fingers..." She then proceeded to tell me it was "none of my business & she wasn't talking to me" and slammed the window in my face. As I drove away, I checked my food & didn't receive any of the sauce I paid for. So I went inside, and was greeted by her & the manager. I asked for my sauce and the manager gave it to me, I explained what happened in the drive thru. The girl who wouldn't give me her name then starts to approach me with her fists balled up and asked "do I got a problem". The manager is now holding her back from coming across the counter saying "it ain't worth it". The entire restaurant heard her screaming and acting a fool while they're waiting on their food and trying to eat. Never in my life have I experienced such disgusting and rude people, I am always respectful and understanding of food workers, as it can be a stressful job, and I too have worked in a fast food establishment. Needless to say, nothing was done about her cussing me out and trying to attack me over her own incompetence to understand my order. So, if you want to get into a fight over chicken fingers, I suggest go to this Zaxby's. The inside is never clean, they always have dead bugs on the floor, and it's so sticky you might lose a shoe trying to walk through there. read more

Hot , fast , and friendly. Make sure to go inside instead of sitting in the drive through . Not much more can be said!

Ordered 6 piece chicken finger plate for my son at home, I got home and saw only 4piece chicken finger.. not the first time! Went back talked to the manager through drive thru. Showed my credit transaction through my phone for $11.63. I said people make mistake that's fine let's just correct this.. she refused to resolve the situation, no apology given, workers behind her giggling and shut the door and walked away!! Felt humiliated almost regret coming back to complain about two pieces of chicken. Long Line holding up the drive through, and manager calls the cop!! Cop advised me to contact corporate office and file civil complaint!! Never in my life so humiliated and disrespected!!!! read more

This is the worst Zaby's in GA. If you'd like to wait several hours in line for one meal then this one is for you.

A rat and before I said something through the speaker, the back door was open. They need to do something about this and hire pest control. Absolute turn off and makes me question what is going on in the inside especially since they had the door open. read more

Zaxbys - A rat and before I said something through the speaker, the back door was open. - Chicken Wings Near Me - Ellenwood, Georgia

Slllllllllllooooooowwwwwwwwwwwww Seeeeerrrrrrrvvvvvvviiiiiccccceeeee. Literally the worse service I've received here. I've been craving a Blackened Blue for a while now and finally decided to stop and get one. I passed a Zaxby's on my way home but the line was insane so I drove further from my home to another one. The line was equally as bad but I was like screw it, I'm here, I'm hungry and I'm ready to be home. I walk in and there wasn't a greeting but I didn't care because I was on a mission. I placed my order fairly quick and began my wait at 7:59pm. As I play on my phone I hear the numbers 86......87......88...91 at this point I look up because my number is 90. I notice the guy has a salad in his order but I brush it off and think "I'm probably next" Nah they went in to orders 1....3....4...2. I glance at my watch and it's 8:20 at this point I'm irritated so I walk to the counter and ask if they called 90 and the cashier said "uhh what did you have?" I told her my order and the manager got involved and expedited a salad for me. I got my salad 4 minutes later with no apology and left. I arrive home to find my salad has been thrown into the container and I don't even have a full salad. I missing the fried onion crisp on the top, there's barely any tomato and the chicken isn't sliced it's literally thrown in there as cubes! My salad lacked the crunch and organization it normally has. It was the worst salad I've ever received from Zaxby's and I will refrain from visiting this location again. read more

Zaxbys - Chicken Wings Near Me - Ellenwood, Georgia

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This is sort of like everything in Ellenwood. They do just enough to get by. I uploaded a pic of an $8 salad with no tomatoes. Just lettuce and cucumbers typical Ellenwood. Sad. It's a Zaxbys. Not unlike every other Zaxbys. When it comes to fast food my measure is quality and promptness. They delivered with the expected Zalad. The salt content on their food is only rivaled by Chick Fil A. But I try to not eat the whole salad and avoid the cheese. Otherwise, it is what it is.... read more

Zaxbys - Grilled house Zalad with NO tomatoes. In Georgia. - Chicken Wings Near Me - Ellenwood, Georgia

Zaxbys in Ellenwood, just like every restaurant in the city is always sub par. It took about 10 minutes for someone to come to the counter to take my order. When my order was finally taken I was told their Coke machine was releasing Co2 and the Coca Cola repair guy would be there shortly so the only drink they had available was Sweet Tea, not even water. Every single employee in there was sweating and looking completely dirty while still playing around while dealing with food. I had waited for my food for some time, only to find out my food was given away. The lady had brought it back up to the counter saying it wasn't her order and then the sales person called me up to take it right out her hand. Immediately I looked at the box, clearly opened and touched on by the previous customer. I left peacefully but won't return to this location as now I know how much you care about your customers. read more

Zaxbys - Chicken Wings Near Me - Ellenwood, Georgia

The is by far the worst Zaxby that's I've ever been to. The consistently fail on presentation and getting my orders correct. You ask for no salt on fries they give you salt. You tell them you don't want Zax sauce and the give it to you. The give you broken fries and dried chicken tenders. I'm done read more

This place always has a line food and service is good but I realize there severing size has gone down. Zaxbys is to high for small portions. read more

I haven't visited this location in a long time. Decided to order a salad my husband and ordered to Cobb salads. We got to house salads. I went back up to let them know they made a mistake. They offered to remake them or just give me the toppings that were missing. I asked if they knew how to make up salads. I got no response. Are used to frequent this location quite a bit. It appears to have gone down hill possibly new management. It's not as clean as it used to be. The owners need to come in and fix it. Ellinwood doesn't have very many good restaurants and this one used to be a very good one. read more

If you have been here, you know why I'm leaving 2 stars. It's almost a guessing game with this place. You ask for one thing, and you receive another. My food is never right. I've made it a habit of not pulling off until I completely check my order. I'm glad, I have to do their jobs for them. read more

Service has really gone down over the years. Double check your order at the window seems they don't care if you get what you ordered. Probably last time coming to this location. read more

It's been a couple of weeks since I have been to this Zaxby's but the last time I was there the inside of the restaurant was really clean and so was the restroom area. I ordered a 6 piece chicken finger platter with no cold slaw, extra toast. When I received the food the chicken fingers felt like they had been sitting under a heat lamp so after letting the cashier know, she told the kitchen staff to make me some fresh tenders and let me keep the box I already had, which to me is excellent customer service. I'm not sure if she was a manager or not but I think all staff should have the authority to make a order right if it's not which shows good leadership and great business sense... which keeps a business from closing. read more

This place has the best food. Their fries are flawless. Their customer service doesn't need any work. The cookies are soft and moist. The long lines .... never happens when I go. The only complaint I can give is the chicken is too crunchy. read more

I must say I'm a very huge fan of Zaxby's my only challenge is I love crispy wings and they can never get that order right I always ask them to fry them an extra 3 to 4 minutes so that they are crispy each time soft wings I tried it again a 4th time have to take them back and get a refund so other than that, I love the food but I just cannot get them to make me crispy wings read more

Food was not HOT, food was basically room temperature and employee didn't seem surprised when i complain about it. never coming back

Food is good but they have not implemented enough changes considering that the way of doing things now with COVID has changed how we have to operate business now. Always a long wait. No one does it like Chic Filet if you want service. read more

Zaxbys is some of the best chicken you can get in a fast food restaurant. The service is great and the food is even better. Prices are reasonable. Only complaint is that the drive thru can get to be ridiculous at times. The place is usually clean or someone is always cleaning. The new drink machine is awesome just wish they has at least two. All that be said Zaxbys is great. I personally recommend you order the chicken. read more