I wish there was an option of 0 star for this Zaxby location.The girl at the window name Emarlda instead of saying sorry for the 25 minutes delay in drive thru says do you wants the food or not. I want the management to teach how to talk to customers or ask her to leave the job and can work some where else where she don't have to deal with customers..Worst employee of Zaxby ... read more

It was gross and food was awful. Service was horrible. I will not be going there again. read more

Never again. Got a Big Zax Snack for my daughter and the 3 fingers was really like getting 2, they were so small, yet they're charging me regular price. I told the manager and he have me two more and stated that's how they came from the manufacturer. I'll stick to my regular locations. 1 extra star for the manager hooking me up! read more

Good Zaxby's. Nothing really to write home about, but it works for a quick lunch. This location is never really crowded and always fairly clean. Service is not overly friendly, so, they coul boost that up a bit. Any salad from here is awsome, but plastic forks have now replaced Zaxby's long-standing tradition of offering metal ones. Guess too many were walking out the door. read more

We got there and the line was seriously long and not moving. We decided to stay in line because, lets be real, its Zaxbys. I began to think the only reason we were moving is because other people were getting out of line!. We finally order...I ordered 2 meals and asked for honey mustard with both. Took her a minute to realize I ordered two meals to go with the two honey mustards. Ordered a Coke Zero and a Diet Coke. Get to the window and she hands me two drinks without the little things marked to tell which is which. I asked her which one is which and she says I don't know and turns around. She hands me the food and says you should probably check it so you don't have to come back. 36 minutes from start to finish in the drive thru, not complaining about the time because we chose to stay in line. Its the attitude at the end of that line. read more

Always get my order wrong, a lot of irresponsible people work at this joint. Aviod it.

Terrible service. Bunch of high schoolers getting orders wrong causing customers to drive all the day back and wait 20 mins for the rest of my order. read more

Horrible Service. It's supposed to be fast food but waited 15 mins in the drivethru. Not to mention when I pulled up to the window I saw an employee snacking.. read more

The manager needs to be fired. No receipt paper , No Ranch Dressing , and no ice (who runs out of ice?) and it takes 20 minutes to get your food. I have never been to a Zaxbys where service was this terrible. read more

Worst experience ever at a Zaxby's. I'd advise not even bothering to go to this location. My boyfriends chicken wasn't even flavored lmao and my blue cheese salad didn't have blue cheese... what the... I inquired about it and the guy gave me cheddar cheese from the back.. are you kidding me?! I'm paying for the blue cheese LOL read more

Dining in is mostly fine for this location. The drive-thru is another story. The quality of the food at this location's drive-thru has been going downhill. My last drive-thru meal (Chicken Finger Plate) had tough, dry chicken that was grossly over-salted. When you take a bite of food and the only thing you can taste is salt, there's too much of it. The family cat will eat any kind of chicken, had a nibble of this and walked away. It was really inedible and I threw out the Chicken Fingers. Another reason not to use the drive-thru is that it takes 2 minutes to get food that way, but if you walk in it takes a significantly greater time to get food. Why? I think they serve fresher food inside than they do to drive-thru customers. I wasn't satisfied with the lackluster response from the manager, so I'm staying away from this Zaxby's but I'll eat at other locations. read more

I am speaking on service provided by the drive thru and it's terrible. The ppl working it are RUDE for no reason at all. You can ask for ketchup or a straw that was not provided and u would think u said a swear word the way you are treated and looked at. I am really disgusted. Surprised these ppl still have jobs.... read more

Let's start with the fact that the french fries and Bread were cold. At the time I placed my order I could barely understand a girl at the counter and she spoke so quietly I could barely hear what she had to say even though I couldn't understand. She seemed very confused and when I asked for my coleslaw I was told oh we didn't prep any this morning. Well this was around 8 o'clock at night. You think somebody had time to make some. I also asked for a ketchup They had a little ketchup cups but no dispenser. They told me they were out of ketchup and didn't even have any packets. Worst fast food experience of my life I will never be back. read more

Their food is great. Service lacks a bit but no Zaxbys deserve to be any less than 3 stars.

Zaxby's has the best chicken finger that you can get at a fast food restaurant. I've frequent the various locations once to twice a week. If I'm feeling rich, maybe three times in a week. The dining experience overall is good. On this visit to this location, the fries had no salt, and the Texas toast is a problem in many of the locations, it's usually not toasted. I've also wondered why Zaxby's doesn't follow the McDonald's, ChicFil-a and other food chains in offering free wifi Internet service to their customers. That a shame for such a successful restuarant. read more

Okqy so the food is good because it is Zaxbys but every single time I go there we ask for 2 extra Zax sauces and every single time they don't ever put it in with our order which requires me to go inside wait in their God awful line and get what they had charged me for. It's irritating. read more

Shout out to Andrew, whose customer service skills were second to none! He really made it a great experience, and I truly appreciate when an employee goes above and beyond to provide that experience for his customers. read more

I luuuuhhhh Zaxby's cobb zalad with the fried chicken. Thats what i ALWAYS get and sometimes extra toast. I like it with their banana pudding mlk shake...so yummy. This location's drive thru is sooooo slow zzzzzzz. And they charge for everything. Really you cant give me a different dressing for free? 25 cents? Right like that aint going in your pocket!!! *side eye* read more

This place is awful and disgusting employees have no urgency to work and they don't clean they also ran out of chicken when they are a chicken restaurant read more

First of, they offer teacher discounts which is so great!! The place was super clean and the service was quick and friendly. I would definitely come here again. The chicken was so moist and tender with just enough spices. The cole slaw was mouth watering. read more

Once again they screwed up my drive thru order. I feel like a fool for not checking my order before I left. Beyond the fact that my order was wrong, the wings barely looked like they'd been tossed in sauce. After calling 3 times and no answer, I drove back. The manager said all the good kitchen employees went back to school. Avoid this location. read more

The food is Great but the wait time Inside and drive thru is horrific! Always spend abt 15 to 20minutes waiting!

ALWAYS a long wait!!! Spend most of my lunch break waiting in line! Haven't been in a while because of this. Decided to give them another try. Same ole thing! read more

Worst zaxbys I've ever been to. Dirty floors. Dirty non working bathrooms. Slow service. Cold food. Doo doo !!

After reading some of the reviews, it looks like the average wait time here is 30 mins for "fast food." I also waited 30 mins for my food as I watched the drive thru delivered 6 orders and the line inside the restaurant delivered 1 order. After 3 customers complained, managers and employees magically appeared out of no where and started working. Food was given to me cold and incorrect. It was not busy, so looks like just bad management to me. I frequently dine with other Zaxby's and have never experienced this wait time before. This location needs help at the highest level. read more

I made a stop for a young passenger that was hungry. The young lady was disappointed because they told her it would be a 20-26 minuet wait. I went inside noticed one person waiting and the dinning room was full of guest eating. The dive through had 6-7 cars in line. I had spoken with the MOD, asked him to make it Wright by not making us wait until they get their line down from outside because the inside need to be served too. We waisted 10 minuets disputing on how long it will take and how busy it was for them. With that said, I had to ask him where's your line for the inside? Wow, after wasting time, he lost one person in line that was waiting before me. Chris/MOD decided to make it happen in 5 minuets. I told Chris he waisted time and he was making the restaurant loose business. read more

Very poor service. Waited 20 minutes for our food. Which was sitting on the prep table behind the counter. While they served 5 people that came in after us. We requested our money back which they gave us and never did offer us our food or even say they were sorry. read more

By far, the worst Zaxby's that I've ever been too as far as drive thru service is concerned. Nothing 'fast' about it... As many have said before, if you go here, make sure you thoroughly check your order before you leave. Don't worry about needing time to decide what you want because you'll have plenty of that waiting in line. read more

me and my girl waited 30 fucking minutes for our food and that shit was not even cooked IM PERPLEXED i demand a fucking refund

I usually hit this Zaxby's about twice a month on the way to work. The drive-thru line is not very fast when I'm there around 5 pm. But I've never had a problem. I get the Big Zak Snack. The chicken and fries are always hot. If the line takes a little longer to get fresh, hot food then so be it. I'll gladly wait. My only complaint is that sometimes I think they rush the chicken and don't cook it quite long enough. I've never gotten sick or anything but I like my chicken a little on the MW side. No big deal though in the the grand scale of things. read more

Made a mistake and went back to this establishment. Today I went against my better judgment and went in to order fries. After I made my order at 5:01 pm, and looked around. Today I observed, the area that had self-serve drinks and condiments had soda and dried ketchup all over the floor and counter. There were at least six people in the kitchen, three had straws hanging out of their mouths talking; a cashier wrapping cookies with NO gloves; a drive thru worker on her phone while she walked around a corner and came back chewing and wiping her hands with a napkin; while there was a line of people waiting in the lobby for their food. A customer came in and asked me what was going on because the place was "nasty". I replied I had been waiting 20 minutes for an order of fries, and was just observing to see how long it would take for some type of manager to come up front. She asked for the manager. The manager came up, and she voiced her complaint. Surprising to me, this was the same person that had come up to ask one employee a question and went back to the back. She told the manager that I had been waiting a long time, and the manger stated she would get my order but I told her I just wanted my money back. I wasn't gonna eat the food regardless. She apologized and stated she was under staff, but how with 10 employees there. I will be contacting corporate, the health department, and the owner.... unacceptable. read more

this place is whack. slow service and garbage food. it took a whole hour for me to get "fast food" and there was a magnet in my meal. please remove this place from existence read more

we ate at the Pleasant Hill Road Zaxby's a couple of months ago probably around August and it was horrible. a couple of years ago it was pretty good --but it has really gone downhill. the chicken was very poorly cooked and not fresh. I don't know how they stay in business. read more