Fresh food cooked to order. The service is always professional and friendly. I love dining in because the decor is so unique and the ambiance is really nice. read more

Great food! On the day shift, night shift tends to serve over cooked chicken tenders and the people aren't very nice but reasonably priced...I suggest you go before 5... read more

Went in to try the Zensation wrap. It was delicious. The service was top-notch: friendly and fast. The store was clean as a whistle. Just the kind of place I like to eat. read more

Best food and service, I felt welcomed, great service team here at oak wood , I will definitely come back in the future. Thanks guys

Ordered the Asian Zensatation Zalad with some extras as part of my takeout order. Brought it home and realized that the grilled chicken wasn't there. How does a Chicken place forget to put chicken in an order? What was there was good read more

Bought cheese bites and not one NOT ONE SINGLE CHEESE BITE HAS CHEESE!!!! This is robbery zaxbys whoever your doing business with on these is trash! read more

Zaxbys - No cheese - Fast Food Near Me - Oakwood, Georgia

Today Zaxby's was the best it has been in a long time. The wings and things meal was really good. read more

Zaxbys - Wings and things with nuclear sauce, no seasoning on the fries. - Fast Food Near Me - Oakwood, Georgia

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Great food service. Everything we ordered was correct. I was happy to eat here. I can now say that Zaxby's is better than Canes. It has more flavor and everything else taste better. Bring Zaxby's to California :) read more

Zaxbys - I can now say that Zaxby's is better than Canes. The chicken and everything else is tastier than Canes. Wish we had Zaxby's in California - Fast Food Near Me - Oakwood, Georgia

Delicious food, served to you quickly. Restaurant was very well cleaned, quiet, not a lot of racket. Enjoyed every bite.

Stoped here at this location for the first time in awhile and wasn't very impressed. First thing is the prices have gone way up which I kinda understand because of the way the world is today but, $70 for 6 meals. It's fast food not a sit down restaurant. Second thing is all the boneless wings we got were "all" hard and not good at all. Service was just "ok". All and all just not very happy about the over all experience. Think I was stay away from this place for awhile. read more

Omg so rude at drive thru was shocking waited ten min with no one in front of me and when I said hello can someone help me she got so rude!

Avoid . I got the wrong takeout order, called and the woman in the phone couldn't care less. Way too overpriced to be treated so poorly. Do better. read more

When I go to this location, the people are usually really nice. But when I went today and to the lady who was taking my order, they were EXTREMELY rude. They made it seem like I was stupid while I was ordering because I wanted the meal. When I asked a question about it, they made it seem like I was completely wrong when they could have just explained it to me. It was just a horrible drive thru experience. read more

Slowest drive-thru in town. If you have other things to do than wait in a drive-thru then go elsewhere.

I knew that there would be a problem the moment we walked in and saw the entire staff partying. It took awhile for them to even notice us standing at the counter. I ordered strips and cheese bites, my spouse the oriental salad. Then we stood there while many patrons arrived, were served, ate, then departed. There excuse was that the cheese bites took a long time to cook. We ordered two drinks and soon discovered the drink machine was not dispensing ice. I inquired and they "knew" about it. It was almost comical as the clerk kept handing out empty cups, only to have patrons come back for ice. It never occurred to him to offer ice in advance of the client having to ask. By the time the cheese bites were "done", the rest of the order was cold. This place is a disaster. The restaurant was filthy despite a staff of over 10 with no customers. Save yourself. Go to Hughey McGoos across the street for something decent chicken strips. read more

I ordered a signature sandwich and they charged me for a completely different item. I asked for a refund and to buy what i ordered and it took them 30 minutes because no one knew what to do. No one in there gave a single fuck. I don't recommend coming to this place. read more

Every time I come here it takes forever and my order is always wrong. Wouldn't recommend this Zaxbys.

My wife and I ordered at the drive through and when we got home to eat our chicken tenders they had a burnt taste to them. They looked fine but the oil they were cooked in was bad. I guarantee you they knew about it and done nothing to fix the problem because that would take someone actually doing something and changing the oil out. We could smell it as soon as we opened the boxes and were just disgusted. My wife stated she was going to call them and report it and I said "why? They don't care. If they did this wouldn't have happened in the first place." If a manager does happen to read this review from the oakwood location. My question to you is why not fix the problem? There is no way you guys did not smell this and didn't know what you were sending out the door.I'll take never return to this location again read more

You're better off driving to another town's Zaxby's than this one. Unless you're feeling like waiting 45 minutes in a drive through at 2pm in the afternoon. I genuinely don't understand how their drive through is as slow as it is, and not even at typical rush hours, just 24/7. Staff is terrible as well, 90% of the time I come here and leave my food is wrong. read more

Why does this restaurant never have carbonated drinks? I had not come here in a while. Soon as I pull up and see the handwritten sign that says "no carbonated drinks" I remembered why I hate this location. Zaxby's, you've got to do better. read more

Thanks Vanessa for making everything perfect! I appreciate your kindness and help!!!!!!'

Sat in the drive thru for about 30 minutes for one big zax snack. idk what the people in front of me ordered but we sat totally still for a very long time. Drive thru is usually like this except this was at 9:30 pm. read more

My wife and I went to the Oakwood location today for lunch. We ordered our food and waited for it at a table in the dining room. While we were sitting there, I saw a huge rat run across the dining area floor and climb up the wall by the coke freestyle machine and disappear behind it. We told the manager and she did not offer any kind of apology or try to compensate us in any way. She immediately got on the phone and said someone was coming to take care of it. We waited for our food and debated on if we should even eat. I know most people would have already asked for their money back. The food came and when checking it I found a long human hair in my wife's sandwich. Needless to say that pushed us way over the limit and went to the manager and asked for our money back. She refunded it without any debate. While the rat and hair issue are bad enough, the fact that the manager never even offered any kind of apology was very disappointing to say the least. We will not be going back to this location anytime soon if ever. read more

Very slow. My order is wrong almost every single time I go. Would not recommend. Would leave zero stars if I could

Service is poor. Tried to go through the drive thru took an hour to get to where I could order then another 20 minutes after to get the food which was cold by the time I got to window. Go anywhere else. read more

Place was disgusting, food was wrong, staff was rude. Would never go back. Worst Zaxby's I've ever been to.

Ordered a 4 piece finger plate with a drink. The drive thru line was slow but thought that was maybe because it would be fresh. NOT! The fries which are my favorite thing At Zaxbys were warm but didn't taste fresh. The chicken was the same. And was surprised that the Texas toast was tough. By that time, I didn't want the coleslaw. The drink and Zaxbys sauce were good. Went here because we've had good food at other Zaxbys. And we wanted food before we got on 985. It's hard to get in and out of if you're going east which we were, but Zaxbys can't help that. Just be prepared. read more

Very rude workers . Waited 30 minutes for them to tell me to pull up . Waited an additional 10 minutes . So I wanted my Money back and the young lady at the window was very very rude . I will never go back . read more

The Zaxby's location in Oakwood, Ga. has gone down hill in a bad way this last year. They can't get an order correct to save their lives. I'm not talking about once or even twice it's been consistent for the last three trips in less than a month and I'm done with them. If they've messed up three orders for one person in such a short period of time, how many do you think this crew has messed up over all. I'm not even talking about a complicated order, I'm talking about regular chicken finger plates or an order with 2 identical Cobb salads or ordering a kickin' chicken sandwich with no ranch on the sandwich. The orders aren't checked at all before they shove them out of the drive through window of the slowest drive through in Hall county. Unless you are retired and have unlimited time to wait and like a grab bag surprise that you didn't order you're better off going to another Zaxby's in a near by town Flowery Branch, Ga. or Gainesville, Ga. read more

Amazing & friendly staffs! They're very professional & gets people's order fast, especially drive thru. Doesn't waste my time :)

Terrible customer service! They always mess up the most simple orders....for instance I ordered three chocolate chip cookies when I got home I only had two in my bag. How does that happen maybe they only had two and failed to remember to tell me. My fries are always old, one time I told them that my fries weren't good on my previous visit why did I do that!!! LOL it's like they went in the trash to make it right and gave me the worst fries they could come up with! I'm a huge fan of Zaxby's but I will drive to Gainesville to eat there from now on. read more

Drive-thru lane was very busy, so I decided to go in. I was greeted immediately, and placed my order. No joke, within 45 seconds, my food was ready. Everything was hot and tasted amazing! Great job! read more

Zaxby's is usually a bit above the rest of the fast food milieu, but this one is generally mediocre at best. I've had a couple of orders get screwed up (recently I got chicken fingers instead of wings), and it seems like the portions are getting smaller and smaller and smaller, although this may be a system-wide change. For what you're paying, for how long you have to wait in the drive-thru, and for the size of the portions, Zaxby's really isn't worth it. This only avoids the dreaded single star because to me, a one-star place is so incredibly terrible that you'd actually tell people to go there and see how awful it is for themselves. This is just a place I go to because I have to; it's the closest restaurant to my place of work that isn't completely disgusting. I wouldn't recommend you make the trip out to Oakwood to see how astonishingly mediocre this Zaxby's is - if your local Zaxby's is good, then imagine it a bit crappier. If your local Zaxby's sucks, then imagine it a bit better. If you don't have a local Zaxby's, maybe you can come here and see what a mediocre Zaxby's is like. Consider this the "gentleman's D." read more

Food was good the lady hooked it up with free extra ranch and Zaxbys sauce only complaint would have to be the onion rings.. Nothing special about them and lack flavor. read more

Zaxbys - Onion rings? More like fried onion pieces - Fast Food Near Me - Oakwood, Georgia

This place is worse than other national chains like Popeyes or Church's. Their buffalo wings are average, but their chicken fingers have a very weird after taste, possibly from un-fresh ingredients. I took just one bite of the chicken finger and decided they simply need to be tossed. Gross! read more

Zaxbys - Very un-fresh and gross tasting chicken fingers--yuk! - Fast Food Near Me - Oakwood, Georgia

I frequently have less than great experiences here but tonight was the worst. This Zaxby's often forgets food, sauces, etc. I understand that they close at 10pm, but the experience I had was beyond inexcusable. I placed an order at 9:20 tonight on the app. It told me my order would be ready approximately at 9:35. Upon looking in the lobby when I pulled up at 9:30 and noticing none of the other customers were wearing masks, I chose to go through the drive thru. I didn't reach the box until approximately 9:50 where I checked in. They informed me that their carbonation wasn't working, despite me having already paid for carbonated beverages online, and my options were limited. I chose replacement drinks and continued to the window. When I was helped at about 10 there, they pulled me forward with no explanation as to why. I had purchased cookies so I assumed that was the reason. At 10:15, after watching multiple cars behind me leave, I called the store to ask if there was something specific that was holding my order up because I'd been waiting, pulled up, for 15 minutes. I was put on hold, eventually brought my food, and the order was missing two sauces that I had paid $0.25 apiece for, was given a cole slaw instead of the toast that I ordered, the cookies were cold and clearly not the reason my order had been delayed, and the sauces that I'd ordered with my food were not provided correctly (we asked for Nuclear sauce and was provided regular Zax sauce); although I asked for a sandwich without tomatoes and lettuce-- both came on my sandwich; I ordered 4 macadamia nut cookies and 2 chocolate chip and was provided 6 chocolate chip cookies. After spending over 40 minutes here waiting and being forgotten about, my order wasn't even correct. This was absolutely the worst experience I've ever had here, not a single piece of my over $20 order was correct. read more

I've been waiting on my order for 2 hours, and the manager keeps calling me big chungus.

Amazing customer service in the drive through this evening! Tamara I believe was her name and she repeated my order and didn't mind that I had miss spoke, she just made sure by making sure she heard me right. It was refreshing to get this customer service in a drive through(other than Chickfila) I hope someone acknowledge they had a great employee because attitude with the public is perfection, and who did her training did a fabulous job! Food was hot and correct! Thank you Zaxby's Mundy Mill, you did a great job! Makes all the difference in the world how your treated at the call stand to the window!!! read more

33 minute in the drive through. Worst service I've ever experienced. Make it to the window finally there's no sorry for your wait or thank you for your patience, he simply ha ds the food and says is that all. Look in the bags and 2 of the meals are missing! Won't be back to this one, but sure they deserve $15/hr. read more

Used the drive thru to order a wings and things meal, a 10 piece wings order and one order of cheddar bites. Got home and we had the cheddar bites, the wings and things meal but not the 10 piece wings. Instead we had a small order of chicken fingers and fries. The fries were old and not very warm, the chicken fingers and toast were the same. This is unacceptable for what it costs. We called and the manager told us that they knew the order was wrong and we could come back in to straighten it out. We will go back in but just to get the order refunded and will not be going back to this location. read more