Use with caution
I…read morerented a bike from TerraTours and unfortunately had a very concerning experience.
When I returned to my apartment building with the bike, there was a man waiting by the entrance who followed me inside and waited on the stairwell. It appeared he was watching to see where the bike was stored. The bike was kept overnight in a locked space inside the apartment building. The following day it was stolen.
I have now been asked to pay the full replacement cost of the bike, £2,600.
I have asked TerraTours for further information including whether there have been previous thefts and whether they hold insurance or tracking on the bikes. So far this information has not been provided. I have been told the bikes are not insured against theft and are not tracked.
I understand bike theft happens in Barcelona. I lived in the city for five years and owned road bikes so I am very aware of the risks and take appropriate precautions. In this case the theft followed someone clearly watching me enter the building and then breaking into a locked area.
I have reported the incident to the police.
If you have rented a bike from TerraTours and experienced a similar theft, please consider sharing your experience here so patterns can be identified.