I'm unable to recommend Zenergy, mostly based on their shoddy financial practices but also due to the way the place is generally managed, which appears to be sloppy at best. I've stuck with Zenergy for a while now due to their somewhat lower pricing, but the trouble I've been having with them has outweighed this advantage now. Details as follows:
1. Unprofessional to semi-illegal handling of payments
Here's some examples. If you do have to go to Zenergy I highly recommend you pay in cash only.
a) I've had 2 6-month memberships where you pay a monthly fee, which is then redeemed against a treatment of your choice. For the first membership I asked to pay for 6 months upfront, which according to the girl at reception was no problem. Only at my second appointment did I learn that a lump-sum payment was impossible and I had to pay by monthly direct debit.
b) For my second set of 6 months I was never charged once, despite me asking repeatedly whether the monthly amount was being charged. Each time I was told that everything was fine and I only had to pay a supplement per treatment as the payment was taken from my debit card every month. Only on my last treatment did the assistant finally notice that no charges had been made for months. They then resorted to a practice I find highly unprofessional, and which can certainly not be deemed legal: Without asking or even telling me, the girl charged two monthly amounts against my card! I only noticed this when checking my bank account. Upon inquiring via email, their "manager" Erika told me that "this is correct, one charge was for previous month of your membership that hadn't gone through". My response that this was not correct as I did not consent to this payment was left unanswered. Needless to say that this was my last treatment with Zenergy.
c) Another time, the girl at reception (there only ever appear to be young girls handling reception and payments) insisted that the supplement for my treatment was €25 instead of €20, which she had charged me before and which had always been the price. She would have put this amount on my card had her colleague not looked up the price in the brochure that was sitting right under her nose.
2. Treatments
Facials are of a good standard, though they never seem to take as long as described in the brochure. The rooms are clean and the products of a good standard. Avoid Margarita unless you want to be talked to throughout the entire treatment. I found Monica to be my preferred therapist. No matter who does the treatment, however, I've always ended up with very greasy hair as they seem to manage to get product into it every time. I've not tried their massages, though I was almost booked in for one once, see below.
3. General
Some more "facepalm" moments and exampled of how Zenergy is managed rather unprofessionally:
a) One time I called, a particularly helpless reception girl not only seemed to have difficulty understanding the date I was trying to request but also was going to hang up on me without any specification of what treatment I wanted. Upon asking, she informed me that she'd booked me in for a massage even though I wanted a facial...
b) Zenergy advertise a free fish pedicure with their membership, see http://zenergy.ie/-membership-scheme. They haven't had any fish tanks since at least the beginning of 2013, yet still advertise this on their web site.
c) Once, while booking over the phone, I specifically requested not to be placed with Margarita, however the girl never bothered to ask why this is. Happy clients? Who cares!
d) For my first 6 months of membership I signed a form which I never got a copy of. For my second set of 6 months I was never asked to sign this form, nor a consent for a monthly debit against my card (which then didn't happen until the last month, when they double-charged me, see above).
All in all, I can only advise you to avoid this place or, if you really have to go, pay in cash only. read more
