I was referred to Dr. Dow Dao's office for a minor surgical procedure, and overall, my experience…read morewas just okay. The doctor and medical staff handled my surgery well, but the office management left a lot to be desired. When I first went in for my consultation, I was a bit shocked by the office manager, Crystal. Instead of properly greeting patients, she was yelling out names from behind a closed door. It felt unprofessional and off-putting, but I chose to overlook it and proceed with my surgery. My surgery was scheduled about three weeks later, and the procedure itself went smoothly. However, the real problem started afterward when I needed my prescribed pain medication. The pharmacy informed me that they didn't have my medication in stock and that, due to regulations, only the doctor's office could call around to find another pharmacy that carried it. When I contacted Crystal for help, she was dismissive and rude, telling me it wasn't their responsibility and that they had "other patients to deal with" before they could assist me. Keep in mind, I had just undergone surgery and was in significant pain, yet she told me it would take 1-2 days before she could even address my issue. This lack of urgency and compassion was beyond unacceptable. If an office is so overloaded that they can't properly care for post-op patients, that's a serious red flag. Thankfully, a kind pharmacist at CVS was willing to facilitate a three-way call with the doctor's office to explain the situation. Even then, Crystal remained rude and unprofessional--even toward the pharmacist. She did eventually call in my prescription, but without notifying me, and if it weren't for the pharmacist, I wouldn't have even known it was ready. The only positive interaction I had was with Jerry, the staff member who removed my stitches. He was kind, informative, and helped ease my frustration with the office. Unfortunately, dealing with Crystal was such a nightmare that I cannot in good conscience recommend this office to anyone. If you need surgery here, be prepared for unprofessionalism from the office management and an absolute lack of patient care once your procedure is done. If not for the doctor and a few kind staff members, this would have been a completely negative experience.

If ur going to go under the knife with Dr.Huy DOA u better know he's not a good surgeon he will do…read moremore damage then good he lied to me and almost cost me my life for it I lost everything down to be homeless practically due to this man's faulty negligence and lying about what he was going to do it took a longtime to find out how bad he butchered my stomach and the poison he put inside me do not trust this fake

My daughter had a procedure done here today. Alllll of the staff were so nice and friendly! They…read morewere very accommodating to all of us. They made us feel at ease and explained everything that was going to happen. Dr. Guerrero was awesome too! He took the time to talk to us in beast detail the day before, right before the procedure and afterwards. They were also able to fit her in last minute. Thank you!!

We have used the facility on multiple occasions through the years. Today, my husband had his…read moregallbladder removed and again, top notch care and attention. We live in Turlock and as we drove over this morning, we counted our blessings to live so close to the Tower Surgery Center.

His practice has yet to submit a physician's certificate to the EDD. My surgery was on 03/06 and…read moretoday is 04/20/20. When I call the staff never gives me a clear answer on the status of my request or they tell me that someone will call me back, but no one ever does. When I ask to speak to their supervisor Tracey who they tell me is "working on it" they proceed to tell me that she is conveniently not in the office or that they'll have someone named Laura (who apparently has nothing to do with my paperwork) give me a call. Again no one ever calls me and Tracey who is working on my request is never in the office according to her staff. If you expect to make a disability claim with the EDD, do NOT go to this practice!

What an outstanding, compassionate, and caring doctor. He is a wonderful guy and really cares about…read morehis patients. I strongly suggest him to anyone in need of his services. I had surgery with him today, and he did outstanding.

I guess he's an orthopedic surgeon but it seems he's more interested in catering to the…read morehealth/beauty part of his practice. Would not recommend for ortho. He's nice, the office is nice and the staff are kind.

I tried to get PRP injections. For some unknown reason they called me and cancelled with no…read moreexplanation. Rude and unprofessional. Don't bother unless you like to be treated like this.

Awful hospital. I've been calling non stop to hear my dad's voice to know he's okay and a nurse…read morenamed Erin won't connect us. Praying my dad is okay until I can make the 5 hour drive in the morning. Awful place and awful heartless nurses and staff. Bad bad place sorry for all the patients and family.

My parent needed to come to this hospital last time. We were sure they did a better job than this…read moretime. The nurses seem to be less personable not very helpful. I believe as people see Emmanuel Hospital is better hospitals than others. Maybe the standards of nursing needs to be a little different.

Injuries are no fun. They are especially bothersome when they impact your daily life. I injured…read moremy shoulder a few months ago and it never healed on its own. My doctor referred me for physical therapy at Golden Bear Physical Therapy and I am so grateful she did! As soon as I entered the office I was impressed with how friendly everyone was. There were two ladies at the front desk who were both helping other patients. One of the PT staff approached me and helped me start the paperwork as a new patient. Usually employees will "stay in their own lane", so I was pleasantly surprised by this. The PT who conducted my evaluation immediately diagnosed my injury as a rotator cuff injury which thankfully was not torn! He performed some manipulation of my shoulder and even though it was uncomfortable, after he finished I experienced so much relief. He gave me a set of exercises to do at home which I happily do twice per day. Each of my follow up visits have been efficient and effective. I have experienced so much progress and improvement in just four visits. I'm excited to see how far I will go with my progress! I cannot recommend Golden Bear highly enough. All of the employees I've encountered have been amazing. If you ever need PT services in the Turlock area, definitely give Golden Bear a try!

I was fortunate to have Golden Bear Physical Therapy for physical therapy following reverse…read moreshoulder replacement. Everyone at Golden Bear makes sure you are being challenged in your rehab and recovery and couldn't have been more helpful and nice. Caleb Fontes is exceptional and knowledgeable as a physical therapist. Caleb was instrumental in my recovery and outcome to get me back on the tennis courts. The front desk staff is also an asset to Golden Bear, especially Anita and Jesse. I look forward to choosing Golden Bear again for my knee replacement recovery!

I am so unhappy. They threw away my sons wisdom teeth without asking! That is horrific enough then…read morethey called the prescription in at the wrong pharmacy. As if this isn't hard enough they've just made it miserable. It's not cute sending a 16 year old home absolutely wasted and unstable! I am so mad at this place. Throwing away his teeth without consent is negligent.

It is a wonderful play. My daughter works there and Dr. Pauck is the best. If anybody needs their…read morewisdom, teeth out or anything like that, he's wonderful.

From my first phone call into Dr. Guerreros office to having tennis elbow surgery was 4 weeks!…read moreAshley was so nice and very good at getting me in to be examined... I've been having pain in my left elbow since 2007 took meds, Cortizone shots that only worked about 2 months Snd the pain was worse after! Come to find out my tendon was almost torn off the bone.... Met with Dr. and he explained the benefits of surgery and was very good at explaining procedure and was very thorough with answering all my questions, this is my elbow and with out it I would be out of business... I'm 2 weeks post op! Almost no pain beside where surgery was done... I'm very impressed with the way he runs his business and his stuff called every time they said they would! I highly recommend his services for anyone looking for a solid guy! Thank you Dr. Guerrero!!!

My daughter broke her arm and Dr. Guerrero performed the procedure. He was extremely kind and…read moreinformative when talking to me and my wife before the procedure. He did a great job on her arm and was able to fix it without needing to put any pins in. My daughter was very well taken care of! I am also a patient of Dr Guerrero. His staff is also very helpful and friendly!

I felt scammed. $150 for a consultation. Little did I know he was the also ENT I was seeing. He…read morenever addressed my issue and basically blew me off for that part of my of my visit. The cosmetic surgery consultation was rushed and he passed me off to his billing asst. who told me how much the procedure would cost. But not before telling me that he no longer has access to his surgical center next door, where he would prefer to do the procedure. So he would have to do it in his office

Originally I thought my diabetes made my eyes swelled up, where I felt like I was holding them open…read moreall day long. I brought it up at my annual eye dr visit. After a test, it turned out that it was my eyelids and they were impeding my sight. I was sent to Dr Andersen at the Tower. I had the eyelid surgery and it was amazing that I can see better! I guess over time it was diminishing and I didn't notice. The staff was super nice and helpful. Dr Andersen was attentive and I keep having appointments to check on my healing. I would return here if I needed another such procedure.

I had been going to a podiatrist in Modesto for about seven years. He went to a medical group that…read moredoes not take my insurance so I headed back to Dr Patino (who I had seen in the past, about 30 years ago & whose medical records were SO detailed that they were extremely beneficial in my getting approved for Social security disability on my first application AND without an attorney. Furthermore, Dr. Patino did not charge me one single dime for his time In completing the government paperwork, although he was certainly entitled to do so. He is by far the most caring, competent, friendly, patient, and empathetic doctor I have encountered in at least three decades. I thought my previous podiatrist was the cat's pajamas. Dr Patino performs services for me that my former podiatrist flat out refused. He takes at least twice as long as my last guy. Oh and did I mention my former podiatrist teaming up with one of the largest healthcare industries in America (disease care actually is more accurate) was purely to get away from the administrative hassles of running his small three doctor office? I'm fully expecting That love affair to terminate within a year and I won't be going back to him. I'm sticking with Dr Patino for as long as he will see me. As far as the office staff or hours or putting the phones on the exchange, I've not experienced any of what Elizabeth A was bitching about. My personal opinion is the review should be about the doctor, Not the staff. If you have a complaint about staff sure go ahead and mention it, And if it's really horrific knock off one star. But the review is for the doctor. It's our responsibility to know how to get To the doctor's office before we set out for our appointment. If we have any questions about Google Maps or whatever we're using to guide us, Then we should call in advance and clarify. Elizabeth says her appointment was at 10:30 And acknowledges she was very late, yet it starts it's not her fault And the doctor should have opened up his doors during the staff lunch hour and seen her despite being ridiculously late. She does not know what his schedule was like for that afternoon. He may have been operating for all she knows. Or maybe he had a family member who was ill and had planned a minimum day. Who knows? I do not do a lot of reviews. IF I COULD ADD A STAR, I WOULD.

The first time I came into this office, I met a very nice gentleman who left shortly after I had my…read moreappointment evidently he didn't like it here either. The girl I dealt with at the front was rather snooty. I couldn't find their office. I was stuck out in the country with no map help on my phone my car nothing so I kind of went by the braille method to get to the appointment. I called and explain that to them that I was going to be late and what was happening. She didn't advise any other route to take. And when I got there. Their hours are to be closed from 12 to one. This is never consistent. I stood out in the sun. The entire lunch hour watched as their meal was brought in and didn't get to go until quarter after one. My appointment was at 11:30. I take full responsibility for being late although it wasn't my fault I was still late. so when they did open, she just said oh no, we're not taking you so I drove all the way out to Turlock for nothing all I needed to do was set up surgery I get back from my vacation, and they have changed their phone number when I finally got the correct number I called them at 10:30 and they were already on the exchange. I think they do more playing around than they do working. I don't know if I will be going back as this is the only podiatrist on my insurance and I do need surgery. I highly recommend their office. I've never met Dr. Patino. Obviously I can't get in. But I do know the exchange lady rather well now. so maybe I'll call and make a date with her to have coffee and talk about my foot. good grief. Customer service is really a thing of the past isn't it? So sad. This is for West Coast Podiatry Inc. Turlock. Like I say, I've never met the owner Dr. Patino. He may be a very, very nice man. But I'm not sure I will ever find out. We have to ask the exchange. which seems to be the only thing that works for them at any hour of the day.