If you're looking for the most incompetent, money hungry group of individuals, look no further! I called the riverton branch to get my safety deposit box set up on an automatic payment plan. I was routed to the customer service facility and spoke with an agent who ALSO called the Riverton branch. He spoke with someone who advised him he would not be taking my call and I needed to set that up online through the app. The customer service representative asked if I'd like to be transferred to the app support team (don't remember their official name because I never did get to speak with them) As I was at work, I had to call back and spoke with a different agent who gave me frustratingly different information. After a 10 minute hold, she came back on the line not with the app support team. But the good news that she too had contacted the Riverton branch who would not take my call. At this point I asked to speak with her manager, as she advised me she was trying to contact an entirely different team after I had advised her of the situation. Another 10 to 15 minute hold. Finally she comes back on and says it will just be "one more moment" to which I respond, Can you please just get me over the app support? She replied that unfortunately they could not assist me and I would have to go into the branch. (On the last workday before thanksgiving). At this point, I was very upset and asked again that she get her manager on the line. I spoke with Dani, who advised me because I didn't have a Zions bank account, I could not set up autopay. If I wanted to set up an account, I would need to go into the branch. And boy I did! I was treated by a teller and I informed him I would be canceling my lockbox, but didn't have the keys. He informed me Ryan (corner desk balding man, in today a pink shirt) would need to help me. I sat and waited patiently while he helped an older couple. Finally he greeted me and advised me that he actually DOESNT schedule the lock drilling. Miss office behind me does. But don't worry, just another 10 minutes. Keep in mind I had to take a lunch to attend to this matter, and was already running behind. Finally Karen Slagoski? (Sorry Karen!) came out with a client and, although knew I had been waiting sometime, lazily stroked the clients assistance dog while ignoring me. And also the client point me out. Finally I am graced with the opportunity to enter her office and cancel my lockbox. It takes her a laughable amount of time to simply say, she would give me a call and what days work best. Sorry? I explained to her that this could have been taken care of about an hour ago if pink shirt (my suspect) hadn't refused my calls. She apologized profusely and said she couldn't think of who would commit such an act. Que eye roll. I thank her for her time and ask for a business card. This is the only souvenir I received out of this ordeal. Behold: Bonus: My father worked for Zions bank for 30 years. Before he had a chance to retire, the fired him. Or rather "let him go with severance" HARDLY the reward he earned after being loyal to their company. But nonetheless he left. A man in his 60's who now works at FedEx and has been hurt several times on the job. Zions bank you are heartless, spineless money hungry monsters. And the Riverton branch is the perfect example of incompetence. From the bottom all the way to the top. read more

Zions Bank - Karen - Banks & Credit Unions Near Me - Riverton, Utah

Every time your here to make a transaction through the window, expect 15 to 20 minutes. They are on another level when it comes to slow.

Never seem to understand how this place is sooooooo slow. Tired of it. 100 cars in line, one chick working. read more

Zions Bank - Banks & Credit Unions Near Me - Riverton, Utah

I don't know if this is the same all branches but the North Salt Lake branch is going to be desired their employees turnover like they don't want to be there they're never happy and they take forever to process simple deposit but like I said I don't know if all branches are like that so it's just a review for this one branch read more

This is a nice location with some "upgrades" I've never seen at another bank. I don't think I've ever visited during a peak time but I've never had to wait a long time to get through the line. The drive through lines that are not at the window have video screens so you can see who you're talking to. In addition there are two service stops in each lane so more than one car can be helped at a time. My only complaint has to do with the location and that is more about the plan of the intersection and plan of the area and not really about the bank. It is difficult to get into the parking lot and access the bank because of the restrictions on turning into the lot when coming from the west or south. read more

Always so slow!!! It doesn't matter if there's one car or ten. I was the only car in the drive through on a Thursday at 4pm and it took them 5 minutes to even acknowledge me and 10 minutes to deposit two checks and a small amount of cash (three bills total) this never happens at other banks I use unfortunately it's my boss's account that I don't get say over. read more

I've never been the biggest fan of Zions but for my job we bank through them so I've had to learn to deal. First time visiting this branch and I've never had friendlier employees. Walked up at 6:06 pm on a Friday night and figured the door would be locked but as the kind gentleman was getting ready to lock up he opened the door for me and told me they would take care of me. Thank god as I had to buy rolled coin and make a large deposit. Extremely impressed and very grateful! Thanks Riverton branch! read more

Horrible horrible customer service! The manger Nick, is very unprofessional. If I could give zero stars, I would!

I go to this location once or twice a week through the drive thru for my deposits and change for the place that I work. Whether there is one person working or 5 people working it always takes at least 20-25 minutes for them to get me out my deposits and change. I always try to be nice and say please and thank you and I always get a cold and mean response back from the employees. I don't know if it is because I am asking for change through the drive thru or if they just don't like me, but whether or not that is the case I am still a customer who is coming to their business and should not be treated so poorly. I have gone to other locations and usually get through the line in 5 minutes or less compared to the usual 20 at this location. I am never impressed with the service that I get here but unfortunately this is the bank that my company uses so I continue to go despite the rude demeanor from the employees. read more