Save yourself some frustration do not go with these guys. Very poor communication very poor customer service. My shipment arrived at the destination warehouse actually much quicker than expected but it set for 10 days without me knowing because they never notified me. I called they said "we sent you an email". An email??? You guys have been texting me each step of the way and I'm supposed to know to check my junk mail (yes it was in the junk folder) for an email notification if I want you to deliver my items? They offered zero apologies except to say it was all automated. Then they make me wait another 8 days for delivery. I asked repeatedly to speak to a supervisor or someone who can help, they refused. I said I wanted to file a complaint they refused to put me through to anyone to file a complaint. When I setup this move hey said it would be around 12 days total 24 days later I had items. The delivery day came and they showed up late. I guess at this point I'm just happy to have everything delivered but I would not recommend this company to anyone. read more

We used Zippy Shell for our cross country move from California to Tennessee and had nothing but bad experiences from the beginning. They were almost a full day late dropping off the storage pod and it has now been over three weeks since they picked up our pod in California. We have now been in our new home in Tennessee for almost two weeks sleeping on air mattresses with no furniture and they can't give us any information on where our pod is. It's absolutely ridiculous and I don't recommend this company to anyone! I'll update this review when we actually do receive our pod as well. ***UPDATE*** After numerous frustrating phone calls the last two days, and getting nothing but run around... we finally got someone to tell us our shell JUST NOW left the California warehouse. They have had our stuff since NOVEMBER 5th!!! Now they are saying it won't be delivered to the warehouse here in Nashville until DECEMBER 3rd! From there we still have to schedule the delivery drop off to our apartment! They have had our stuff almost a whole month by that point, when they usually guarantee an 8-13 business day delivery!!! DO NOT USE ZIPPY SHELL! read more

This review is for delivery and live loading for a cross country move. First, the positive: the folks loading the shell were great. But here's what didn't go great. 1. They told me the delivery window was from 8 am to 12 pm. Its also what's listed on the website. When no one showed up by noon, I called--sitting on hold for 30 minutes--only to be told, that the window was from 8 am to 8 pm. 2. But the rep said "well, they'll call you before they come." I said "how much time?" An hour she said. As you can imagine, someone preparing for a cross country move may just have a few errands to run. But...once someone lies the first time, they're not trustworthy. So, I had my mother wait at the house. And guess what happened? 3. Not only did they not call an hour ahead, they didn't call at all! Even though that is what two different reps said they would do (I had called customer service 3 days before the move to see if I understood how it would work.). And the guys who showed up? Said no one told them they were supposed to call. 4. The lock. The website says--in bold letters--that you can use your own lock or they will provide one for free! Guess who showed up with no lock? The day of my move? And said I was suppose to have one? The loaders I paid zippy shell for! 5. Tie downs. I've used pods before. You tie things down. I bought tie downs. The professionals said "its not necessary." I asked again. Nope! I said I had them! "We have our own if we need them." Now, I haven't picked it up yet. Maybe nothing moved. But it was clear to me that they didn't want to take the time to do it. I paid for 3 hours, and they were clearly behind schedule and working swiftly. And don't get me wrong, they seemed skilled. It was expert work....except the refusal to secure a single thing in order to save time. 6. I sent an email of complaint. I got an email with a one sentence apology from a man named Mitchell. And was told to call them. I called. I got another 1 sentence apology. I asked, respectfully but firmly, "What am I supposed to do with your apology? Are you going to do anything to explain what happened or to make it right? When every single thing about the day didn't happen as described? " Mitchell doesn't like direct responses. Mitchell got his feathers ruffled and said, "well, this is the first time I'm speaking with you." And then offered that I could call him if anything else went wrong. Well, is it supposed too? Should I *expect* more things to go wrong so that I'll need to call you? Yes. I should. I should expect more things to go wrong. And when I call Mitch, he will apologize, and not do a damn thing about it. UPDATE: ...and of course all of this came to pass. Guess who can't get her stuff delivered for 3 weeks, minimum...after it arrived in the destination city? Me! And I did email Mitch. And that's the one piece I got wrong, he didn't offer an apology. He completely ignored my message and didn't reply at all! Last pod service I used was ABF. Lovely company. Call them. But do not call zippy shell. read more

This is a very creative and convenient concept. They are able to fit the pods into an average parking spot, which provides ultimate convenience when loading or unloading where parking is an issue. The company was super cooperative and available for our needs. They were patient when we had issues with movers we had hired. Next time we will not hire movers from a different company, but will get them through the pod company instead. I would definitely suggest them for your moving endeavors. read more

horrible experience. Zippy shell of Las Vegas was amazing. However, when belongings got to Nashville location, they held for an additional 10 days do to being overbooked and no 'shells' available. Finally delivered, and now can't get them to pick up the shell today as agreed to. AGAIN no answer on their phone, no response to text messages either. Been on hold with corporate to try and resolve this, and no luck. I would not recommend the nashville zippy shell. what a disappointment ! read more

This is an amazing company! Their prices beat PODS hands down. The customer service is incredible. They go above and beyond! When I needed extra help with the move, the kindness out poured and support given to get my last pieces of furniture in the unit. They are prompt, courteous and personable. Get a Zippy Shell for your storage needs!! read more

Steve Grimsley is a great guy. He has bailed us out of several situations, and bent over backwards for us. Really happy with the service here. read more

Extremely convenient and punctual. She'll was delivered from Chicago within 72 hours of my request, and they delivered on a Saturday which made unpacking and moving in a piece of cake. Friendly and thorough staff, would recommended to all city dwellers in need of moving accommodations read more

I can only speak to what I have gone through so far. You cannot get a straight answer on some of the most basic things. Insurance coverage for example. I have been ignored and in my opinion, lied to about some of the most basic things. I don't feel that I am viewed as a customer. Today alone I was on hold 3 times in excess of 40 minutes per call. My only question was how much is the insurance. I learned after all of that time the insurance is really coverage once the trailer lands at their warehouse. So, all of that time was wasted. Instead of apologizing for that issue I was told that "perhaps" there was communication issues. The implication was that somehow I was at fault. I am at a loss for words with how I have been treated. But at this point, I don't feel that I have a choice because I need to get on with my move. I wouldn't recommend using this company at this point. In my heart of hearts, I believe that something else will perhaps happen to me. Not sure what that will be. Hopefully, I will be wrong. read more

I had a wonderful experience! Everyone was very nice and easy to get a hold of. The price was amazing compared to other storage units and pods. They delivered when they said they would, picked up when I called them-they even made it very easy and accessible for me to get something out of my unit after it was stored. They will be delivering my shell about 100 miles away and were very reasonably priced. I had a great experience and if I ever need to move again I look forward to using them in the future read more

Zippy Shell Nashville was wonderful to coordinate with on my pickup. They were prompt and on time. I appreciate them helping me out with my move. Will update with 5 stars when my shell arrives at my new home all in one piece. :) read more

I have had my things stored with Zippy Shell since 2/2015. I had the shell delivered this past weekend. When the movers removed my sectional I had bird poop and feathers all over it and underneath. I was so embarrassed. When I first inquired about the shell in Feb 2015, I was reassured my things would be safe and in an climate controlled environment. With the looks of my sectional it looks as though this was not the case. I contacted Zippy to make them aware of the condition. I was asked to send pictures, which I gladly did. I have yet to hear back from Zippy but I'm sure they got their money! For the amount of money they charge one should feel good about leaving their items with Zippy. I will never use this service again nor will I recommend to anyone. I am so disappointed, read more

The overall product was wonderful. I have recommended zippy shell to at least three people. Very satisfied with the whole experience. Steve was very friendly and accommodating. We had a slight mix up with my key not matching the lock on the shell. He drove across town that hour and fixed the problem. Great guy! read more

All in all we had a very positive zippyshell moving experience. Steve and Greg were particularly good; they work in Zippy's Nashville office and were very conscientious about loading our trailer and maximizing what it held. They also helped assure that the move from Tennessee to New Mexico was completed within the timeframe that Zippy had scheduled for us. Steve "went the extra mile" to place a fan on our container in their Nashville warehouse to air out our belongings before wrapping the shell in plastic - the weather was a little moist in east Tennessee the day we loaded. In our area the option was not available for dropping the shell off with us taking a couple of days to load it. Instead, Zippy provided the loading labor. Zippy was the best company for our situation, as they transport their container behind a pickup truck, enabling better maneuvering ability on our very narrow lane. Zippy contracted with Atlas Van Lines to unload our belongings at the destination; these workers were also quite good, attentive to safely moving our belongings. read more