In March 2022, I engaged with Mr. Reza Motalebpour, then a sales representative at Zolo Realty Brokerage, to purchase a property in the Barrie area. I would like to categorize my experiences as follows: 1. Lack of Communication Post-Deposit: After remitting the deposit on March 10, 2022, Mr. Motalebpour became unresponsive, failing to provide any contact information. Given that the property had not yet been transferred to my name, I was unable to conduct visits independently. According to our agreement, we were to conduct seven visits together, which did not materialize. 2. Misrepresentation of Utility Payments: A day prior to the closing date, I discovered that the tenants occupying the upper unit were not contributing to utility payments, contrary to my expectations. 3. Post-Closing Appliance Issue: Following the closing, the tenants reported that the dryer was malfunctioning. Upon inspection, it was deemed irreparable, necessitating the purchase of a new dryer through a high-interest installment plan. 4. Variable Mortgage Rate Instead of Fixed: Most concerning was the revelation that, contrary to prior assurances, the mortgage rate was not fixed and escalated to approximately 7%, significantly disrupting my financial planning. These experiences have led to substantial financial and credit challenges. I advise others to exercise caution and thoroughly verify all details when considering collaboration with Mr. Motalebpour. In the context of the real estate market during that period, characterized by rapid price increases, purchasing property with a fixed mortgage rate between 1% and 2% would have been exceptionally advantageous. Such a rate would have provided financial stability and protection against the rising interest rates prevalent during that time. In summary, my experience highlights the critical need for due diligence and clear communication in real estate transactions. Prospective buyers should ensure that all terms are clearly understood and that they are fully aware of the financial implications of their investment decisions. read more

My wife and I recently came across zolo.ca while searching homes in Toronto online. We were working with a real estate agent at the time. However we felt the agent we were using was not looking out for our best interests. When we asked our agent why they hadn't shown us the properties we found on zolo.ca they had no answer for us. When we registered online through zolo.ca we were assigned to an agent and immediately were contacted by the agent who answered our questions and concerns. We even had the opportunity to have a zolo mortgage agent contact us to help us find a lower rate on a mortgage. After meeting with the agent my wife and I were very impressed, not only with the agent but from a text message we received by a customer service representative asking us how we would rate our agent and the overall experience. This is a company that obviously cares about the clients and their business! We are still in the process of finding our dream home with zolo, and I can assure you when we do find it, we will be writing an exceptional review to acknowledge this agent at zolo for all they're hard work and patience. And especially for enduring this couple with very particular taste! read more

I had a great experience using Zolo to find my new home for my family. This is the second home I've purchased and the first time around I had a bad experience with another real estate agent so I was very weary this time around. I came across the Zolo website while searching for homes online, and found the site very informative and useful. They lots of pictures and details about homes in my areas I was interested in. One of my favorite features was the schools and ratings in the area. I was impressed with how knowledgable my Zolo agent (Anna) was, she knew all the details of the homes we looked at and could answer all the questions we had. She even knew about the schools in the area and surrounding parks and community centres. Anna was so professional and she made our home buy experience easy and effortless. I'm so glad that I chose to use Zolo and I would definitely recommend it to any one who is searching to buy the home of their dreams. read more

I have dealt both selling my house and purchasing a new one with Zolo brokerage, and both went smoothly, I had an agent who I wont name, i just couldnt understand his accent at first randomly appointed to me , since it was through their website I contacted them through, but I asked for the broker directly to change the agent , so he helped me . At first I was bit unsure about the company, as they are in a downtown office, which has hard parking area but easy second floor access. but when i met him and his staff, it was smooth sailing after, I also got free cleaning service offer from them when I moved into my new place. Which apparently I can claim whenever I want. Got to say its easy going group of staff, they made it simple and quick. Will I refer? why not, I would though ask that you meet the agent though makes life a bit better. Thanks guys! Cheers read more

I came across Zolo.ca while searching for a home online. I really liked the website because it was easy to use, with great pictures and a lot of information and details about the available homes in my area. The best part of the website was it showed what amenities like schools, grocery stores and restaurants in the area of each home. Plus it gave the ratings of the schools in the area which is great since I have 2 kids. Through the website I found my realtor as well (Sarah), and she began to help me on my search to find my dream home. The market was very competitive and we were outbid the first time when we put our first offer in. But Sarah kept us positive and we eventually found our dream home! We're so excited and can't wait to move it. Using Zolo was a great experience and I'd definitely recommend it to anyone looking to buy a home. I read more

Unprofessional and Unresponsive - Disappointing Experience I reached out to Zalo Realty a week ago requesting information on two properties. Almost immediately, two different agents, Jaslin and Jaspreet, emailed and texted me, asking when they could call. I replied with "anytime," expecting a prompt follow-up, but I never heard back. After waiting three days, I followed up with another text, yet still no response. This level of unprofessionalism is unacceptable, especially in real estate, where timely communication is crucial. If this is how they handle potential clients, I can only imagine how they manage actual transactions. I would not recommend Zalo Realty to anyone looking for reliable and professional service. read more

We have been working with Zolo now for 2 months to find our dream home and we DID IT!!!! I'm so excited to move into my new home next month and I can't thank them enough for their dedication during this time. Our agent was extremely professional and asked us all the right questions to find out what we really wanted and then showed us a variety of homes which made our decision so much easier. After securing our home we worked with the mortgage team and had the same fantastic service. Jason's advise truly helped us make the right decision and he took the time to walk us through the entire process. Thank you to the entire Zolo team for making this process so smooth! You have a customer for life in me!! read more

I had a fantastic experience with Kate Bogdanov. Kate worked harder than I could have imagined to get me in the right home. Kate spent a lot of time noting things I was interested in and I am now living happily in a lovely home in Wasaga Beach. Kate, is professional, knowledgeable, thorough and caring. Kate wanted me to be totally confident in my decision and she found the best home for me and my personal needs. I know she was looking out for my best interests right from the get-go. If you are seeking a real estate agent who will work hard for you and find something that meets all your requirements I highly and happily recommend Kate Bogdanov. BTW, my family would fully endorse Kate as well. read more

I share Grace B.'s experience when I dealt with Zolo for my mortgage. I too got in contact with Jason Kay and he answered every single question I had. He even called me after hours to explain something I was confused about in our email conversation. He got me the best rate in the city and with only 2 and a half weeks to close! He gave me great advice on every financial scenario and was very professional in all our dealings. There was even a small hiccup with my lender and he helped me rectify it a day before I had to leave for vacation. Excellent customer service and I am recommending all my friends to give Jason and Zolo a call for their mortgage needs. Thanks Jason! read more

My husband and I needed to sell our house and move closer to my aging parents. We started our search online and found some great homes and spoke with a Zolo Agent on the phone. When they learnt we needed to sell 1st they offered to prepare materials and help access our home value. Upon meeting the Susan Smart, the Zolo Agent, we immediately felt comfortable. She was our age, understood what we needed to do, and helped us sell out home and move into another neighbourhood. Although the entire process took 9 months she was patient, professional, and helpful. Overall I'd recommend working with Susan and Zolo. read more

We have been working with Zolo now for 2 months to find our dream home and we DID IT!!!! I can't thank them enough for their dedication during this time, our agent was extremely professional and showed us a variety of homes which made our decision so much easier. After securing our home we worked with the mortgage team and had the same fantastic service. Jason's advise truly helped us make the right decision and he took the time to walk us through the entire process. Thank you to the entire Zolo team for making this process so smooth! You have a customer for life in me!! read more

Zolo Realty is a great company and real estate brokerage. I am an experienced Realtor in this industry and have worked for several of the largest realty companies in the past. I moved to Zolo because they are committed to serving their clients over and above most other brokerages. All of my clients have been extremely happy with our services and agree with our motto "A better way to buy and sell homes". Also, I do not know of any other company offering to pay for clients' first month of mortgage payments. read more

I cannot express how happy I was with the service I received from Jason Kay. He provided me with information to assist me in searching the best mortgage rates and making the best decision. I saved thousands of dollars by going with Zolo to renew my mortgage, and at my age (or at any age) that is extremely important and very impressive. I would refer to this wonderful company in a heart beat!! When it is time for me to buy my next house I will be contacting Jason. Thanks again Jason. read more

My husband and I needed to buy a home and started our search online. We found a lot of great houses on Zolo.ca, left our info, and got connected to an agent. The agent was super professional, knowledgable and helpful and the head office touched base a few times to see how we were doing. Although we didn't end up using Zolo for our mortgage, they gave us some things to think about. Overall I'd recomment working with Zolo. read more

Zolo is great! I have heard nothing but great things about Zolo's customer service. The website is easy to navigate and is updated constantly with new listings or any changes to them. My experience with Zolo has been awesome. Any questions I have are answered quickly and with great detail. Do yourself a favour and try it out at Zolo.ca, I'm sure you will love it too! read more

To find out more about the Toronto market, we contacted Zolo Realty. Jason Kay answered all our questions regarding housing options as well as the mortgage services that were available to us. Thank you Jason for making it a wonderful experience, your professionalism and knowledge helped us make the right decisions for investing. Thank you to the entire Zolo team. read more

I have had such a great experience with Zolo Realty. They have helped me understand what buying a home is all about. I have also worked with their mortgage department and it is awesome. I like the fact that all services are within one location. I don't have a single bad thing to say about my agent and their customer service. Very happy client! read more

My experience with Zolo Realty Brokerage was great and professional. The team assisted me every step of the way. They had tons of patience as they showed me many homes :) In the end we found our dream home thanks to them! We also used their mortgage services and are very happy. Zolo was recommended to me and I am recommending them to others! read more

Hussain mandviwala has been a great help. He was extremely helpful, upfront, and always polite. He was able to help us find a place that fit what we were looking for. He was always available to answer our questions and to show us places any time we asked for. Highly recommend! Hussain Mandviwala Realtor Broker Zolo read more