If I could give this business 0 stars I would. Very unprofessional. I brought in my 5-month-old…read morepuppy with prior grooming experience into Tina due to his regular groomer not having any availability. Professionalism is everything when I am spending money somewhere. I was not greeted or acknowledged as I came in. Very cold demeanor towards my dog and myself. It was almost as if she was irritated, I showed up to my appointment. I was very on edge leaving my dog as I should have listened to my first instinct. An hour into the appointment Tina called for me to pick up my dog as he was too much for her to deal with and he was experiencing extreme stress. My dog has never had any issue with any other groomer before, so I don't trust the care I left him in. I picked up my puppy with damp and uneven shaven fur. He looked ridiculous. Tina tried to blame it on his age, saying he could not handle the process. I've never had any complaints before, so I believe my puppy was not comfortable with her handling him. I do not recommend this business for any puppies as Tina chooses not to have the patience for them. I will never be returning and learned my lesson about trying out a new groomer.

I have been looking for a groomer that is talented, great with dogs, pleasant and has flexible…read morescheduling. I am happy to report that Tina is an A+ in all areas.

Michele is a fantastic groomer who's done our dogs since 2002. Usually a standard poodle and…read moreminiature poodle.

Our Westie loves coming to the Paw Patch for a bath, haircut, and nail trim. She always looks and…read morefeels great afterwards! Thank you for the wonderful service!

The owner, Kim M., was my cocker spaniel's groomer for over 13 years. Bailey, my dog, went to…read moreheaven this past May 2013. Bailey started going to Kim when she worked at Mon Cheri Dog Grooming in Brookfield. When the owner of Mon Cheri retired and sold the business, Kim started her own full service dog grooming business called Kim's Canine Design. Kim is a compassionate, conscientious, and trustworthy dog groomer/stylist. I would not have brought my baby to Kim for so many years, if she wasn't the best. From trim to puppy cut to a mohawk; my fur-baby tried it all! Bailey was the love of my life, and I would not have trusted just anyone to take care of his grooming needs. Bailey was a frequent and regular customer at Kim's Canine Design for over 13 years; going in every 12-15 weeks for a full-service pampering. Full service grooming includes bathing, hand-drying, brush out, nail trimming, ear cleaning, and haircut. Also available is dematting, teeth brushing, nail filing, mud bath exfoliating, deep conditioning, flea bath, and anal glands. Bring your fur-babies to Kim's for a spa day of pampering! They deserve it! Kim is awesome; I wouldn't take my dog anywhere else!

Unfortunately we have no idea what our pets think or feel when we leave them with anyone…read more Fortunately my husband and I can say we truly know the love Kim has for our baby Buddy. Every time we set off for a grooming at Kim's, our beloved Buddy would go CRAZY to get to "Kim's House" for his bath and haircut! He was the love of our life and our little baby and Kim treated him so special. Buddy has just left us, but Kim made every month such a great event for him. We cannot thank her enough for her love, compassion and care!

I brought Charlie in for the 1st time on 5/1/23. I am so pleased with the service that I and…read moreCharlie received. You understood my concerns and Charlie's needs to due his allergy. He is a VERY friendly dog and smelled the other dogs as we pulled up and was super excited to get in the building. He was greated by friendly staff. When it was time for me to pick him up, the staff called and asked for Charlie's mom :). I was very happy to see him when I picked him up and was appreciative of the cost of the bath. Thank you so much!!!

***Richfield location******…read more For context, this is the first review I've ever done. After the incident we experienced, I felt it necessary to inform others of our experience. We were loyal customers of Charming Paws for over 5 years, for both boarding and daycare. After last night, that relationship is over. When I arrived to pick up my dogs from daycare, it took staff an unusually long time to bring them out. When my golden retriever was finally returned to me, there was blood covering all of his lower legs. I was told, "He was just in a crate for 10 minutes." That explanation does not match the condition he was in. Every single nail was cracked and bleeding. This does not happen in 10 minutes. He was so distressed when we got home that we had to sedate him and bathe him to clean the blood off. He is still not acting like himself. We brought our dogs here for safe socialization and stimulation. Instead, our dog left injured, traumatized, and covered in blood. We were given no clear explanation and were met with cold, dismissive behavior from staff. When bringing this issue to management, staff had drastically downplayed the situation to her- stating "he may have cracked a nail." Response from the manager was prompt, but lacked true explanation of the incident. The truth is that our dog was locked in a crate for an extensive amount of time--so long that every nail is cracked. He was under emotional distress for so long that his bark is gone. Ironically, there are cameras, but none pointed where he was. I understand that places become short staffed, staff get overwhelmed, etc. We will not be returning, in fact, we will discourage others within the community to seek alternative options as well. Beware of falsified pre-generated report cards that show inaccurate information-- they are misinforming you of what actually happens after your dog gets their picture taken for the day. If you value your pet's safety and well-being, I strongly urge you to reconsider bringing them here. We will not be returning. 0/5 stars wasn't an option

Cat gave us a timely appointment, which is nearly impossible to find in our area. She did a…read morefantastic job with our puppy. He looks amazing! Attached are photos she took. We are so happy we found her!

We have given Pet Supplies in West Bend several opportunities to groom our dogs and we finally just…read morecan't do it anymore. The skill level is so low it is embarrassing. It looks like someone cut our dogs hair with their eyes closed. To add insult, they feel the need to tell you how to raise your dogs without knowing any history. Overall, very bad experience.

Excellent selection, service and selection. Staff is always willing to help or answer questions.read more

We have our golden retriever groomed every 6-8 weeks and he looks consistently awesome every time!…read moreGreat work!

I was very pleased with the service until the day that I mentioned (at my vet's instruction) that…read moremy dog's ears needed to be cleaned and the hair plucked very carefully, as she had developed two ear infections. I was aghast when I was rudely told off in response to my polite request. Stacy did apologize when I picked my dog up, but I was still quite put off and will not be visiting again. It's a shame because she has a nice little shop and my dog seemed to like it there.

All of my pets are taken care of by Dr. Kelly. She is very nice and knowledgeable. They provide…read morecare for Cats, Dogs, and small animals.

We were referred to East Towne vet by a good friend and have been thrilled with the experience…read more Our new puppy ended up with a broken bone and Dr. Kelly has been amazing in helping rehab the little guy. We absolutely love the staff and the follow up is incredible. We highly recommend Dr. Kelly and Dr. Tunder at East Towne!