awesome, prompt and thorough. will hire again for regular service and special projects. The house…read morelooks and smells amazing!

Fantastic customer service, very fair pricing. Would 1000% recommend. They made our house perfect…read morefor move in day!

They were very mindful of not breaking things. They did an amazing job on the refrigerator/freezer…read moreand cabinets. My carpet and chair look brand new! After double checking everything I am satisfied with their cleaning and appreciate that they did fix the problem areas as soon as I mentioned it. They were very attentive the second time around so I do appreciate that and they made sure that I was happy with the service! I was a little disappointed that attention to detail wasn't more of a focus. There were several areas that were still dusty and not fully cleaned. I had to go around and double check everything was properly deep cleaned. I do understand that checking is part of the 100% guarantee, but I wish I didn't have to ask them to go back and re clean some areas For $600 worth of cleaning (including rug and chair)...I shouldn't have to follow people around after they are done to ensure everything was thoroughly cleaned. But overall a good experience. I would potentially use the In the future...it's just very expensive. My place does feel very clean though.

I had an absolutely awful experience with this company. Do not be fooled by the positive reviews…read more They advertise a "21-point cleaning checklist," yet many basic items--things that had been cleaned previously during a regular cleaning--were not touched at all. We paid for an extremely expensive deep cleaning, and the results were completely unacceptable. They sent four people to the house, yet upon inspection, large portions of the home were still dusty, dirty, and clearly ignored. Several surfaces were visibly covered in dust. This was not a deep clean by any definition. They removed trash from the cans but did not replace any trash bags, despite specifically asking us to provide them ahead of time. That alone shows a lack of attention to detail. Even more concerning, we completed their pre-cleaning form and explicitly requested extra care around the computers in our home. This request was completely ignored. The floors were over-mopped, causing water damage that short-circuited a computer, resulting in $150 out of pocket for a replacement part. After I raised these concerns, the company reached out and offered a partial refund, acknowledging there were issues. However, the refund was never issued, and they never followed up or contacted me again. This lack of accountability only added to an already frustrating experience. Between the missed areas, careless work, damage caused, and a refund that was promised but never delivered, their claims feel misleading at best and dishonest at worst. I am deeply disappointed and do not recommend this company to anyone, especially if you are considering a deep cleaning or have valuable items in your home.

Booked an apartment cleaning with this company. I was unable to be there so left key in lock box…read morewith tip in apartment. Cleaner came, took tip, and didn't clean at all. Company did refund the money of cleaning but not the tip. Probably just that specific cleaner, but I would hesitate using this company again.

My husband surprised me on NYE by hiring this service while I was at work to give our house a good…read moreclean before we had guests over. He picked this company because of their awesome reviews annd because he is a veteran. Unfortunitely they did a very sub par cleaning job. Not only were things just blatantly not done, the few things that were done were done lazily. For instance, the counters were barely done and none of my appliances were moved or even touched. The next day when I whiped crumbs off a table, a good bit of dust came with it making me think it wasn't even touched. The floors were done very poorly also. The one nice thing is that it smelled clean when we got home which means they has to do something, right??? I would not hire these again, obviously. I do not know what went wrong consodering their good reviews and the fact that my house wasn't super dirty to begin with.

Zita Services is highly recommended! My cleaner, Jennifer, did an excellent job. She was very…read morethorough, kind, and considerate. She made my home sparkle, especially the bathroom and floors. I truly appreciate her care and attention to detail! Also they were very well priced compared to others that quoted me! I will be continuing monthly service.

I wish I could give this company 10 stars my brother was in the hospital for an extended time and…read moreas such as apartment was severely neglected, Zita's Cleaning team came in and worked seven hours to clean it. The girls were kind, efficient, professional, and adorable. Zitas definitely the best company for your cleaning needs.

Living in Philly for 5 years, I wouldn't trust ANY other company. Carlos is professional and…read morereadily available for any and all concerns. I am forever grateful for their services. Well worth it. BEST cleaning service company in Philadelphia! Hands Down!!!!

I cannot say enough good things about Personal Castles. We use them for our property management…read morebusiness and have always had a wonderful experience, so I decided to take the jump and contact them for a personal job. I gave Carlos a call and he got back to me right away, we talked throughout the process, and he gave me a great quote. The actual cost ended up being very close to the estimate. I knew it would be more once they saw the house itself, but it was still super reasonable and fair considering the amount of work that they did and the time it took. I am absolutely blown away by the service we received. We hired them to clean our dusty old 3-bedroom South Philly rowhome before we moved out so that our landlord wouldn't hit us too hard with our security deposit. They went above and made the house look spectacular. It is absolutely stunning, it actually makes me wish I had signed a renewal to live there for another year. When they showed up, we hadn't fully moved out and we needed to clear out more space for them. They were incredibly flexible and understanding, told us what we needed to move, and came back two hours later. They could have just left us, and I would not have blamed them. When they got back they did the deepest clean I've ever seen. The kitchen, bathroom, living area, and all three bedrooms were sparkling. They got inside the cabinets and stove, and made the fridge look brand new. They swept and mopped the floors and cleaned every baseboard in every single room. They dusted the ceiling fans and took great care with their attention to detail. They caught every crevice and corner, not a speck of dust was left behind. I walked in the house after the cleaning and immediately had to email Carlos, absolutely gushing about the job they did. They also accept many different payment options, so I was glad to be able to opt for Venmo. It is so convenient! The cleaners at Personal Castles are absolute heroes, and I think our landlord is going to be very happy and surprised. The house is completely move-in ready. You will be doing yourself a huge favor by giving them a call, whether you're a landlord, tenant, or homeowner.

Jasmine responded to my project request and was a very good communicator about pricing, details,…read moreetc. Her crew of 3 showed up to do an initial deep clean and they did an amazing job! She had me walk her through my space initially and asked if there was anything I wanted them to pay special attention to. A little over 2 hours and my 2bd/2ba apartment looks brand new. They were so thorough and went above and beyond to make sure it was spotless. Looks like I just moved into a new unit! I will absolutely be using them frequently for maintenance because they did a fantastic job and the price is extremely reasonable. Would recommend them to anyone!

The cleaning job ended up being a bit more chaotic than anticipated, but the crew was up for the…read moretask! They went above and beyond to fix some pretty terrible conditions the last tenant left.

BEWARE! I hired Spots and Dots to clean my rental property so that we could paint it for future…read moretenants. They assured me that they would do a deep clean of the property in one day for $700. Though the price seemed high, I decided to work with them because they came recommended by my property management company. However, when I inspected the house after they informed me that the job was completed, I was appalled. I had been clear that I needed all the walls wiped down and the baseboards cleaned so we could paint the next day, yet there was clear dirt on all of the baseboards and visible dust on the walls. They also failed to clean one of our two toilets, and they left tons of visible grease on the walls on either side of the oven. As I walked through the house, I saw more and more problems: clumps of dust bunnies left in almost every corner, cobwebs left hanging from light fixtures, dust left on top of every doorframe, dirt left in almost every window sill, etc. I immediately sent a message to the company expressing my disappointment, and even though they knew I was dissatisfied, they processed the full payment on my credit card that evening. Then, they refused to issue me even a partial refund, even though they clearly had not satisfied the agreed upon scope of work in the time they had agreed to perform it in. They also sent me an email falsely accusing me of refusing a walkthrough with them (I did a thorough walkthrough the following morning with one of their employees) and refusing to take any responsibility. A horrible business!

Their quote for trash removal was 3x what I paid with another company. It was the highest quote I…read morereceived. Not a good value... No comment on quality or anything else since I didn't hire them...