I would like to thank the amazing professional team at Centro de Envío FedEx located in SanJuan PR…read moreand especially to Kevin Mouriño for his expert handling and the kindest service. My experience was flawless and I received my package in the exact time specified. Muchas gracias por todo! Excelente

This is a family owned business. The family of this young woman, that runs the place, needs to…read moreintervene. She is often over an hour late opening. Stays closed often on Saturdays. This has been going on for 12 months. I have missed getting medicines and checks. They are often closed during their normal business hours. Poor work ethic.

It's a bit expensive to send stuff from here but the real downside of this place is its customer…read moreservice or extreme lack thereof.

Hoy en día cuando uno compra mucho on line se encuentra con la situación que no envían a Puerto…read moreRico por alguna razón. Las posibilidades son enviarlo algún familiar o amistad en los Estados Unidos y que ellos lo envíen para Puerto Rico, pero esta Send To Puerto Rico que se encarga de ese asunto y te puede llegar la mercancía algunos de sus almacenes o llevártelo a tu casa. Servicio excelente.

Terrible service in Puerto Rico, the lie to you in person by telling you that the package is for…read moredelivery in the delivery truck. 2 days later the same thing you where told in their office is in the web site. Then you find out that they lied and there is no information when the delivery will be done as they are too busy. But I went to their office to pickup to save time and money to them, and they came up with the lie and no package. You ask to customer service and they don't have a clue as well as after 3 hours from calling them you receive an email stating they are very busy, and the delivery is well... they even don't know. Make you a favor. Don't loose your time and money go to another carrier. The worst is that one pays for this crap service. They deserve a 0 star.

I called DHL to find out if I could ship alcohol (2 small bottles) as a gift to a friend from…read morePuerto Rico to North Carolina. The clerk told me I could ship up to 5 bottles, I thought great because I am only shipping 2. I prepare my package, take it to their office, fill out the declaration and ofc listed the 2 bottles of Rum. They charge me close to $100 for the package and assured it would be delivered no later than 3 days. I keep tracking the package and don't see it moving. Two days later I called and they informed me the package was on hold for inspection. Now 4 days later I again called and the person to whom I spoke to said the package had passed inspection and was ready for shipment. A week goes by and packing was still showing a hold. I call again and spoke to some DHL customer service stateside, I said I was concern because I was shipping 2 bottles of RUM and the person told me the limit was 5. Fastforward 2 weeks later and after a couple of more calls, UPS said they were keeping the package because sending RUM was ILLEGAL! I said if it was illegal why did they not tell me when I asked originally BEFORE preparing the parcel. I had a long fight to get my parcel back because from day 1 they knew all the contents of the package. They finally agreed to send it back to me, but I ended up loosing the parcel fees they charged me. I would not even give them 1 star, but 0 is not a choice. Terrible customer service... use another carrier.

Great service and attention to detail. Always welcoming and attentive to customers . Ready to…read moresuggest options and solutions to help with your needs.

There are no "UPS Stores" in PR as of this writing. There are a few businesses that can prepare…read moreUPS shipments , and this one such business. I was told by the owner that there is nothing free about the UPS model in PR, and the vendor suffers a fee whenever a package enters or exits their premises. So yes, there is an unexpected fee, but when compared to the time and lines at the UPS facility adjacent the airport, it's a reasonable amount. Btw, the UPS facility is closed on the weekends, so there's that to consider too.