Responding to Alex, business manager of Zuri: You clearly did not review my MANY corresponding emails with Aldo to the fullest. The couch was WELL under a year old when I reported this issue. I have been patient with your company while you went through your process. The fact that you stated it was a 1.5 years old now tells you how long I have tried to work with Zuri. This is not a couch that is sat on often. There are no dogs or animals on this couch. It has been very well taken care of. I DO NOT report issues lightly. And ss for their sizable monetary offer, it was $250.00 on a $2,000+ couch. I am warning all to think twice before purchasing from this company. If you ever have any issues in quality, they will not be helpful. They will continue to put you off as long as possible. And apparently be rude in their responses back to you. Buyer beware. read more

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The chair has given me nothing but problems. I constantly have to adjust it 10 times a day maybe more because the piston that holds the chair up must leak or something. I've had the base replaced twice under warranty, but it's no longer under warranty. I like the company I like the products, but this chair has been a failure for me. read more

buyer beware!!!!!! I would not recommend buying anything from these people. my order arrived damaged and short parts. could not get a response from Zuri so I opened a claim with paypal. that got their attention, told me I would have to cancel the claim before they would fix the problems. I canceled the claim three weeks ago and they still won't honor their commitment. on top of the fraudulent customer service, the products are junk as well. desk and credenza comes in pieces, like assembling a Chinese made Ikea product. read more

this is a scam, they don't deliver or have products, continued to wait for desk they don't have with nonsense...no response and no desks. complete waste of time.. read more

Update on my review- I've now had 2 failed deliveries for this couch because both times the delivered mismatched pieces. It's now been over 3 months since I ordered the couch and still don't have it. read more

Nature in her GREEN, tranquil woods heals and soothes all afflictions. John Muir We purchased five barstools. One for the chef and four to seat the family at the kitchen island. You can see the color green in our kitchen backsplash and importantly, Zuri was able to provide an amazing modern/contemporary barstool to complement our backsplash color. These barstools are sturdy, well-built and were easy to assemble. Shipped promptly, our barstoolcame boxed in protective coverings, (2 stools per box) without any damage or missing parts. Based on my experience shopping with Zuri, we'll definitely patronize them again. In fact, I'm shopping their site now for a leather executive desk chair. I'm confident they'll have exactly what I need. Happy shopping! read more

Zuri Furniture - Green barstool - Furniture Stores Near Me - Frisco, Texas

Waiting for Reply from ZURI 1 week for Damaged Furniture which We refused Delivery! No Response Yet!! pvb read more

Buyer beware! We purchased, what we thought was a quality leather recliner from this store. Very expensive piece of furniture. After a little over a year, the leather skin is peeling off. The so called "leather" has an elastic skin on it that begins to peel prematurely. We contacted the store for some help and they transferred us to the manufacture who refused to provide any support whatsoever. I would assume that all Zuri "leather" is made the same way. Be forewarned this over priced furniture is of low quality and even worse, the store refuses to provide customer support. Never again will I spend a dime with Zuri Furniture. I hope this review helps to prevent the same thing from happening to anyone else read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

Is this what you mean you are working on it actively no response even after multiple follow ups? read more

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We love Zuri Furtniture for their modern design and fits to our new house. And also with their professional and kind service of installation and follow ups, we were so happy about it. read more

Zuri Furniture - ZURI Furniture's bed and side table with white sofa - Furniture Stores Near Me - Frisco, Texas

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Enjoyed the selection of moderne and ultra modern. The service was very nice and they allowed me to browse through without interruption. I like that the sakes staff are attentive but not pushy. read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

This staff is not stick to whatever they committed. We liked a chair and asked for different color. So they showed it in monitor and we ordered one since they told that if we don't like it then we can return so that they will process full refund. And we thought of ordering more chairs if we liked it. But we didn't like the color and we requested to initiate return but they told that there will be charges if we return it. I tried to explain them about the initial discussion but they decided to charge for return. It was very bad and they were not able to stick on whatever they committed. read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

Love these fabulous Lynx stools. They are firm yet very comfortable and have an ergonomic feel when seated. They came very well wrapped and protected and were fairly simple to put together. The ratchet thingy was difficult to hold but I found one with a handle on it, made it much easier. Hint...screw in each screw evenly just a bit at a time and they will all go in. The color is perfect a true eggplant and added a nice pop of color to my neutral kitchen. read more

Zuri Furniture - Lynx Counter Stools from Zuri - Furniture Stores Near Me - Frisco, Texas

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I like it. Hard to buy furniture without actually sitting on them. I ordered from two different places, here and Vira XL. Xl's quality was terrible May need to order 2 more chairs here read more

Zuri Furniture - Sorry the pictures won't stay with the chairs upright - Furniture Stores Near Me - Frisco, Texas

Dark Brown Sterling Leather Executive Chair I love my Sterling Executive chair. Not only is it stunningly beautiful, it is of high quality and super comfortable for long days sitting at the desk. Zuri's customer service is second to none. They have a quick response and a goal of putting the customer first. I highly recommend Zuri and the Sterling Executive Chair! read more

Zuri Furniture - Dark Brown Sterling Leather Executive Chair - Furniture Stores Near Me - Frisco, Texas

I ordered the ETTA 51" COFFEE TABLE and the ETTA SIDE TABLE. Very nice table and side table that complements our tv/living area. I like the fact that the drawer is big enough to fit board games/magazines and such. Keep in mind that the table is a lower height, which in our case was perfect! The glass is also much thicker then I anticipated and I don't see it cracking/breaking anytime soon. All the items came in an overly abundant amount of packaging so beware about spending a lot of time cleaning up. I would recommend this table and purchasing from them. Great overall. read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

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I did a Google search for Contemporary office furniture and these guys show up first. After getting a swatch and a quote I decided to dig a bit deeper since I am not in the Dallas area and have zero ability to see the stuff first hand. When I spoke to someone they suggested that I fly into DFW to see the items. That is logical... NOT When I read her some of the reviews on the BBB (1.17 out of 5 stars) she told me they have fixed a lot of the issues and have responded to every single review on here. Doesn't appear to be the case. Lastly, when I told her I was injured and doing PT several times a week and would not take pieces back to FEDEX if they were damaged and their white glove team should be doing that she told me that is not their process. When I asked why they would want a single piece back that was defective she said they would want the entire item back because they repackage it and send it out with a replacement part to another customer. So.... you might actually be paying full price for something that was rejected by someone else because of damage. When I asked them to put in WRITING that if something came damaged they were going to have the installation team remove it and process a replacement she said that their company policy did not allow for this. read more

Furniture looks great. Some of ours is even comfortable. Biggest issue is the service from this place. We have been listening to excuses for more than 2 months on an item that was delivered broken. And as an added injury the sofa is actually terribly uncomfortable. Keep on looking somewhere else. read more

Bought this pretty swing chair for my boyfriend's house warming. I loved it! The color and design is special the different than the normal swing chairs. read more

Zuri Furniture - Pretty Swing chair - Furniture Stores Near Me - Frisco, Texas

I went looking for a contemporary desk chair online and stumbled across Zuri. They had a beautiful chair in a range of colors that was just right for me. I selected the light grey to go with my office. The chair was relatively easy to assemble and I love it! Shipping was quick. Overall experience was excellent. read more

Zuri Furniture - My new desk chair - Furniture Stores Near Me - Frisco, Texas

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I am happy with bar stools I ordered from Zuri Furniture. They had good choice of colors and very reasonable price. I did have to wait for more than a month to receive an order but it was due to delays because of Covid-19 and some issues with Fedex. In the end, I got my order and those stools look very stylish and very modern! read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

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Dealing with this company is so exhausting. We placed the order in August 2020. I received an email notifying me that our orders shipped on 9/30. Didn't actually got the delivery until mid-October. The TV entertainment arrived damaged and missing parts. I couldn't put it together. They have very poor communication so far--no update on when we will get our missing parts. Ok, so now it is 2021, almost 4 months later, and we still haven't heard anything from them. Their furniture is made in China, so you be the judge. Really done with this store, rather looking for something domestic. It's more reliable and way less headaches. read more

Zuri Furniture - Missing parts. Item arrive damage. - Furniture Stores Near Me - Frisco, Texas

Just bought this buffet table and love it! It looks amazing with our glass table that we bought at Zuri too!!! Thanks zuri!!!! read more

Zuri Furniture - modern Art buffet table - Furniture Stores Near Me - Frisco, Texas

Love the quality of our Zuri bar chairs so we purchased 6 white leather chairs for our dining area. Absolutley beautiful and comfortable. The Zuri customer service people are awesome if something goes awry..........so purchase with confidence!! read more

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BEWARE!!! This company is horrible! Do not buy from them if you want something in a timely manner!!! Zuri Furniture lied to me about the availability of a desk I wanted to purchase. They said it would be delivered in 3 to 5 days. I made sure before placing the order that their time frames were correct. Zuri Furniture assured me the desk was in stock and would be delivered within 3-5 days. 3 Days had passed, and the item had not even shipped yet. So, I emailed for a refund. They refused to give me a refund and said there would be a restocking fee. A restocking fee? I have not ever received the purchase!!! I am still fighting with the for my refund and still do not have my order. BUYER BEWARE of ZURI FURNITURE. read more

We were looking for the perfect sectional and we found it at Zuri Furniture. We were not sure about the color but a design consultan at Zuri came to our rescue. Excellent Customer Service and really pleasant people to deal with. We love our sectional, modern design and excellent quality. Thanks Zuri, we will buy from you again. read more

Zuri Furniture - Encore Sectional - Furniture Stores Near Me - Frisco, Texas

Zuri Furniture, I have had truly nothing but amazing purchasing experiences from Zuri! I first purchased the Dior bed frame from them years ago. I love, love, love it and it has stood up to several moves too! It is a really beautiful bed frame and I get lots of compliments on it. The leather is quality, everything about it is quality! Recently I purchased the Adonis bed frame and two matching accent tables. Also all just beautiful, quality pieces of modern furniture. I mean real quality! The accent tables came fully assembled which never happens anymore! I opened the box prepared to spend the night assembling them and much to my pleasant surprise they were already fully assembled and amazingly well packaged. The Adonis bed frame did require assemble but relatively speaking it was rather easy to assemble and as it came together, it too just screamed quality! I can't end this review without talking about the amazing customer service I received from Zuri and specifically Sierra P! I called to add the accent tables because they were an afterthought but there was a discount running based on the total purchase price and so I wanted to try to add it to my bed frame order. Not only did she do so but she made sure that I was getting the best price utilizing their current promotions. After that, she told me she would keep an eye on my orders and make sure they all shipped ASAP. I thought, ya right! Places say they but they never follow through. Well shocking she totally followed through! Not only did she send me emails as every item shipped. She told me when they delivered and asked me let her know if their were any issues at all with each delivery. I also got a call when the bed frame arrived the distribution location telling me to watch for their call! The most amazing customer service I think I have ever received. This company is just plain awesome with the best customer service I may have ever experienced! Highly recommend!!! read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

With the need to work at home more frequently due to the pandemic, it was finally time to upgrade my home office chair. I picked out the Sterling from Zuri mainly because its dimensions fit my work area. Specifically, the armrests were low enough so the chair could tuck under the desk. The chair was on back order when I placed my order, but Zuri provided an accurate time estimate of when it would ship. The chair arrived safely and undamaged. Putting it together was fairly easy, and the build quality was decent as to be expected for the price point. The materials look good, and the stitching was clean and straight. It is more comfortable and supportive than the chair it replaced, but to be fair my old chair was a hand-me-down that I got for free. This was my only experience with Zuri so far but if I had to buy another chair I would not hesitate to go back. Thanks! read more

Zuri Furniture - Sized perfectly for my space. - Furniture Stores Near Me - Frisco, Texas

Great quality furniture with modern aesthetics. Just the look we were going for the study/Home office. We bought the Ford office desk with Return in white. Delivery was on time and assembly was not too hard. Overall I'm very pleased with the final product. I spend a lot of time at my desk even after work hours!! HIGHLY RECOMMEND THIS STORE!! read more

Zuri Furniture - Ford Desk- white - Furniture Stores Near Me - Frisco, Texas

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Super quality at very reasonable prices. The shipping was very quick. We are very happy with out new office chairs. They're both comfortable and stylish. read more

Zuri Furniture - Our new office chairs. - Furniture Stores Near Me - Frisco, Texas

Great place to shop for online. Have never been to the store, but the twin bed we bought as Christmas gift for our two year old turned out great! Good quality, fast delivery and perfect customer service experience. The bed itself is pretty, sturdy and easy to assemble. Did not take more than 45 minutes from opening boxes to making the bed. Thank you Zuri team for making our Christmas gift perfect!!! read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

ZURI Furniture has an excellent selection of contemporary furniture. I had been searching (online for month) trying to find "the right UNIQUE look" to enhance the living room; I wanted a coffee table that was multi functional as well as sculptural with a "SMART" design. Well, ZURI fortunately had the perfect table(s) I purchased a pair of "end " tables; that also serve as a "coffee" table in front of my sofa (depending on the need or occasion) I absolutely love the tables I purchased, OUTSTANDING quality and great price. I think WE ALL KNOW__shopping on line we often "don't get what we paid for"...this time I SCORED; complete happy and satisfied with my purchase. read more

Zuri Furniture - Used as "graduated" adjustable level coffee table - Furniture Stores Near Me - Frisco, Texas

We are fans of our new Zuri - Lush Bar Stools - Grey. The only reason they didn't get 5 stars is that the delivery date wasn't accurate. If they had sent an email with delivery update that would have been better than having me call for an update. They are sturdy and comfortable. Very easy to assemble. Love the height adjustment and swivel! read more

Zuri Furniture - Lush Bar Stool - Grey - Furniture Stores Near Me - Frisco, Texas

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I needed to replace our bonded leather office chair with something higher quality, and this fit the bill! Based off internet research (and a Zuri sale) the Gates Leather Executive Chair was definitely the best high-quality full-grain leather chair at a good price. I've had it a month and it's performing well. Very nice leather, full padding, nice adjustment capabilities. read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

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The palms group fits great in out living room and the quality is outstanding! Easy to put together unique furniture that looks good from all sides! read more

Zuri Furniture - Palms group - Furniture Stores Near Me - Frisco, Texas

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In a nutshell, it was a great experience with Zuri Furniture. Great quality and customer service and definitely recommend their products if you are looking for high quality furnitures. Packaging was without doubt outstanding for this item. I purchased a Jayden side table. The first unit arrived with a minor defect but the overall quality was outstanding. After discussing with customer service it got resolved and the great support persuaded me to purchase another one as well. The part that amazed me second time was the great engineering team effort that actually implemented improvements to avoid the mistake in future and i saw the change in the item. Hopefully with their great team in the company they will be able to reduce the prices by continuous improvement projects and lead more customers towards them. Great product but a little pricy! read more

Zuri Furniture - Jayden table - Furniture Stores Near Me - Frisco, Texas

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The sales people are very knowledgeable and we're able to make my search for furniture very easy! They were able to assist me in finding everything I needed! read more

Brought a 3 seat sofa online and it came as in the photo online. Look beautiful and modern. Fits well into a small size living room. Came in great condition and was well packaged for shipping. Great product read more

Zuri Furniture - Beautiful modern sofa. Came in very well packaging. Look as expected in the website photo. Fit well into a small loving room. - Furniture Stores Near Me - Frisco, Texas

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I'm a 225 pound guy that works from home. So, this office chair gets a lot of use. Very well built, comfortable and supportive. Love the chair. read more

Zuri Furniture - Furniture Stores Near Me - Frisco, Texas

Ordered online to Austin Texas. (White glove) Order shows up damaged and nobody ever calls to do anything about it. Month plus goes by so we start calling and I keep getting the runaround. Then I post a negative review and they offer to compensate me and instal the incomplete, damaged order with a replacement in two mouths. I accept the offer which came with no compensation. I don't care because I just want my office and bar complete. Two weeks go by and not a call or response to my accepting the order. My only recourse is to post this second bad review. I am asking for a manager of the escalation team. I want to cancel my order and return all of it. What a terrible experience. I will share all communications with you and your leadership team. I paid for white glove and boy did you all miss, and now continue to miss. Please call or email me. Kayla is the person who communicates with me inconsistently. read more