I had a similar experience to the last person who wrote a review in 2018, so it doesn't appear that this business has changed. I shipped a large order of around 70 jackets to Zuse to be monogrammed via a third party. They were quick to turnaround this project, however we had a few jackets that weren't shipped in the original order as the style was on backorder. The remaining 4 jackets arrived in mid-November, and we were informed they were really busy with the holidays, so we may have a bit of a delay with the final jackets. We continued to follow up with them through Mantis Graphics, who contracted out this order, and continued to get the run around. Finally, the week of January 20th we received a tracking number. Unfortunately, when the jackets arrived, we only received 2 jackets. We were bewildered at why Zuse did not inform us that they were missing 2 jackets when the original comms and work order showed 4 jackets. After weeks of emailing, they attempted to comb their shelves for those 2 jackets we paid for and shipped to them. At this point, it's too late to make a claim to our shipping partner. Very disappointed with their lack of communication and urgency. read more

I have dealt with Zuse twice now, and should have learned from my first terrible experience. They give you a due date but never deliver on time. They give you the runaround, and don't really seem to care whatsoever that they had a contract with you and broke it. You have to chase them down to finally get your order. It's a disgusting way to do business and they don't deserve to stay in business. I am still waiting for my order, that was promised to me by May 31st. There is no communication at all from them, and I feel totally disrespected and exasperated as a customer. Dealing with Zuse is a completely frustrating experience!! They are unreliable and cannot be trusted. Absolutely a terrible company!! read more

Fantastic Company, Have used them over 10 years and counting for our 5K, Walk and Fun Run as well as Volunteer and Camp Erin CT shirts. Great turnaround - and quality work. Couldn't be happier. The Cove Center for Grieving Children read more