I bought a remote start kit for my mother's Colorado (she lives in another town). I spoke with one of their representatives over the phone to ensure everything was compatible. Kit arrived quickly. Instructions were fairly straightforward for "stage 1 install" but the module wasn't quite going into learn mode as it should. A quick phone call led to some altered instructions which worked. There were a couple other snags with the first step of installation. The first was the antenna wouldn't plug in, the second was that the truck wouldn't start without the module plugged in (which needed to be sent in for "stage 2"). After mailing the antenna and module back with a note explaining that the antenna doesn't plug in I received a call from someone informing me that if I wanted a refund I would need to send back the rest of the kit. We went back and forth repeatedly. I tried explaining that I was not seeking a refund, I was mailing the module back per instructions for programming completion. He kept saying there is no additional programming. When I explained that the antenna wouldn't plug in, he fired back with "works just fine for me". Few days later I received the module, antenna, instructions on how to get instructions, and a new jumper harness that allowed the antenna to be plugged in (worked just fine for you huh?) Plugged module and antenna in, tried scanning the QR code for programming my module/remote combo only to have it pull up a YouTube video for something completely different. Tried repeatedly all the QR codes only to come up with the same result. Spent an hour scrolling through their channel looking for instructions, spent another hour trying to guess how to pair the remote using logic and information from other videos. No dice. Called again the next day explaining the situation I had. They apologized for the wrong instructions explaining they forgot to tell me not to use the link, and they also forgot to include typed instructions with the kit. I was emailed some instructions on remote pairing. Made my third trip out to my mothers place to finish installation only to have more problems. Paired the remotes but the remotes wouldn't do anything. The antenna flashed when a button was pressed but that would be it. There were no instructions on how to use the remote start so I started guessing combos (lock button-hit bottom button twice, lock button hit third button twice, hit lock button hold third button twice, hit lock button twice, hold bottom button for a few seconds, etc.) but none of them worked. So far I had spent 6-8 hours and driven 180 miles to install a kit that still was not working. I sat down that night and typed out a 2 page long email explaining the sequence of events, what I was experiencing, and a list of components/hardware I had. I received a phone call the next morning. They were supposed to send an additional harness that required splicing wires but it was not included. Also the jumper harness that was mentioned to make the antenna plug in was something different that was not compatible. I was assured that I would get an email with instructions on the sequence to remote start the truck, along with his cell phone number so that I could call him directly to walk me through what to cut and splice to make this kit work. Never received that email. Tried calling a month later looking for a refund, they won't give one to me but I'm more than welcome to mail the kit back to them. 347.51$ waste of money, a huge loss in time. I know there are a ton of great reviews out there. When something doesn't work, they won't step up to make it right. read more