If I could give 2001 audio video a 0 rating, I would. We prefer to buy from Canadian businesses, and have bought two Samsung TVs, and a receiver from 2001 audio video over the last decade. Our latest TV, a $2,200 55" Samsung Frame TV was purchased from 2001 AV in June 2021. The TV was the same price at Best Buy, however 2001 AV included an extra year of warranty (2 years total). In December 2022, we noticed a dead pixel on the screen of our Frame TV. We emailed pictures to head office and were told to expect a call. When head office called us, they said our TV wasn't under warranty, as we'd unsubscribed from an email newsletter, nullifying our extended warranty coverage(!). This is a shock to us - we were never told that we would have to subscribe to marketing blasts in order to keep our warranty coverage (obviously we would have). Attached is a picture of our receipt, showing the 1 bonus year of warranty coverage - nowhere on the receipt does it say that in order to use the extended warranty we must subscribe to a newsletter. To say we're disappointed in 2001 AV for not honouring our extended warranty is an understatement. Spent time on the phone with a rep who was no help at all and did nothing to help us. read more