I loved the ambiance of this place. An open space main dinning room with high ceilings and perfect lighting treatment to make it feel bright and at the same time warm and cozy. And with lots of large screen TVs and lit Sports memorabilia all around. A friendly young lady host greeted me with a friendly smile behind the Host's station at the entrance of the restaurant. After asking me where I preferred seating at she took me to a table in the main dining room. The restaurant had two others, one with tall tables and chairs, and one next to the bar. Soon afterwards my server arrived, greeted me and asked what I wanted to drink. Since I wasn't able to look at the menu yet, I asked her what non-alcoholic drinks they had. She mentioned a bunch of softdrinks, strawberry lemonade, and tea, but neglected to mention that there were no refills with the lemonade. I asked her for the strawberry lemonade, thinking that there were refills because I was very thirsty. When she came back with the drink I gave her my food order. I was going to have 6 boneless chicken wings with sweet BBQ sauce and ranch dressing as appetizer and afterwards I would have their triple-bacon cheese burger with french fries. Both the chicken wings and burger were over cooked. The burger so much so that I hardly could eat the bacon nor the meat patty, and the burger bun was not to fresh because after two bites the burger fell apart from the bun breaking up. So I had to finish it with a fork and knife, but I hardly ate it all because it was too salty. What a letdown. If the manager of this restaurant reads this review, I hope that he better train the cook, because he ruined what could have otherwise been s great dining experience. I had this same entrée at their Valley View restaurant location and it was cooked perfect and served with soft and fresh burger buns that stayed together. When she came by next and I told her the burger was extremely overcooked and tough, she didn't seem to care because she didn't ask me if I wanted to speak with the manager. I was thirsty so I asked her for a refill and she mentioned no refills with the lemonade and had me order another one. I then asked to have their New Triple Chocolate Chip Cookie Skillet for dessert. That dessert was the only part of the meal that was amazing. Since I had become a member of Buffalo Wild Wings by joining the app when I dined at the other location last time I wrote my number down to at least get some points out of this meal and when my server came back she said there was a promotion with the app and I got my sandwich deducted from the meal, in my case the burger. So at least that made me fell better because I didn't enjoy it at all. I'm not sure if I'll come to this location again, even though I did love the ambiance of the place, but I definitely will if management takes action to follow-up with both the cook and the server with the proper way to cook and to respond when a customer expresses unsatisfaction with an item they had for whatever reason. read more