Welp, I should of known better. Been here several times and every time it was an issue. Never worried about a review because it's a chain and hate doing chains. Few months ago we went to this location on a Tuesday about 2 pm. We walked in waited to be sat. Literally 3 tables of customers. Staff looked up seen us and walked away. We waited 20 minutes till we just left. *fast forward to today * Managed to be sat timely, It was busy so I understood. But the server finally came, she walked up to the table and didn't say a word just looked confused. Finally asked if we wanted drinks. When we placed our order, we made sure to place apps and entrée, we just knew we wouldn't see here for awhile. Long story short. Try a different location if you want good service, If you want the barroom service to go with the bar food, then by all means. Also I'd like to add, All 3 tables that had this server all openly complained to each other and one table went to the manager. At least food was right. Customer service is not for everyone. Unfortunately this location hires all those people. read more

Of the two Buffalo Wild Wings in my hometown of Roanoke, VA, I like the newly relocated Valley View one slightly more, but I can still appreciate this location when I am in the Tanglewood Mall area. There is plenty of seating between the main dining area and the bar. As for customer service, overall, I have had pleasant experiences with their staff. I find the Wings and Smash Burgers enjoyable. I do wish Buffalo Wild Wings would start providing the creamy ranch that places like Wing Stop and Atomic Wings serve. The prices are what anyone can expect with inflation going the way it is, but deals like BOGO Boneless Wings Thursdays are the money-saving promotions to look out for. All in all, this Buffalo Wild Wings suffices when I am craving sports bar food. read more

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I loved the ambiance of this place. An open space main dinning room with high ceilings and perfect lighting treatment to make it feel bright and at the same time warm and cozy. And with lots of large screen TVs and lit Sports memorabilia all around. A friendly young lady host greeted me with a friendly smile behind the Host's station at the entrance of the restaurant. After asking me where I preferred seating at she took me to a table in the main dining room. The restaurant had two others, one with tall tables and chairs, and one next to the bar. Soon afterwards my server arrived, greeted me and asked what I wanted to drink. Since I wasn't able to look at the menu yet, I asked her what non-alcoholic drinks they had. She mentioned a bunch of softdrinks, strawberry lemonade, and tea, but neglected to mention that there were no refills with the lemonade. I asked her for the strawberry lemonade, thinking that there were refills because I was very thirsty. When she came back with the drink I gave her my food order. I was going to have 6 boneless chicken wings with sweet BBQ sauce and ranch dressing as appetizer and afterwards I would have their triple-bacon cheese burger with french fries. Both the chicken wings and burger were over cooked. The burger so much so that I hardly could eat the bacon nor the meat patty, and the burger bun was not to fresh because after two bites the burger fell apart from the bun breaking up. So I had to finish it with a fork and knife, but I hardly ate it all because it was too salty. What a letdown. If the manager of this restaurant reads this review, I hope that he better train the cook, because he ruined what could have otherwise been s great dining experience. I had this same entrée at their Valley View restaurant location and it was cooked perfect and served with soft and fresh burger buns that stayed together. When she came by next and I told her the burger was extremely overcooked and tough, she didn't seem to care because she didn't ask me if I wanted to speak with the manager. I was thirsty so I asked her for a refill and she mentioned no refills with the lemonade and had me order another one. I then asked to have their New Triple Chocolate Chip Cookie Skillet for dessert. That dessert was the only part of the meal that was amazing. Since I had become a member of Buffalo Wild Wings by joining the app when I dined at the other location last time I wrote my number down to at least get some points out of this meal and when my server came back she said there was a promotion with the app and I got my sandwich deducted from the meal, in my case the burger. So at least that made me fell better because I didn't enjoy it at all. I'm not sure if I'll come to this location again, even though I did love the ambiance of the place, but I definitely will if management takes action to follow-up with both the cook and the server with the proper way to cook and to respond when a customer expresses unsatisfaction with an item they had for whatever reason. read more

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It wasn't the 1 1/2 wait. Or that all 3 orders came wrong from the kitchen. Or that the appetizers that were cold. It was when the last sandwich came from the kitchen with multiple hairs. Then nobody seemed surprised when we reported it. Would never eat there again. Wait staff was friendly. read more

Based on my experience, after coming around here for years, a bartender decided to leave herself a $20 tip on my card. Disappointing. After speaking to management to recover the funds & time passing, I visit to eat & see the girl is still employed here. Check your charges & take your customer copy with you if you decide to eat here, I will say. read more

Waited an hour and a half for Luke warm food but server was nice and very social paid 60 bucks for food that had been sitting for at least 10 minutes read more

We the American burger - dry, seasonless; wings - almost no meat on the bone and tons of breading; fries are chewy like they're old leftovers. This is second such experience in a row. We don't plan to go back. read more

Ordered street tacos, 10 boneless wings, and two sides of salt and vinegar fries. There was barely any seasoning on the fries if any at all. The fries seemed like they were hours old, cold, hard, etc. The boneless wings were lukewarm at best. Spent too much money for the crappy food we got. read more

Servers and other staff and always friendly and nice. Very attentive. The food is quite good. As a sports fan, there's just no better place to be. There's a screen everywhere. If there's one specific game you want to follow while dining, it's there somewhere!! read more

This place is just too good to pass up! The staff is friendly & food is fantastic! Temperature is perfect! Outside seating! Enough tvs for any occasion! read more

Buffalo Wild Wings - Buffalo chicken tots! Literally heaven on earth! - American Near Me - Roanoke, Virginia

NASHVILLE HOT WINGS!!! I hope these stay on the menu. Brings me back to some of the best hot chicken anI had while in Nashville. Service was quick and friendly as always! read more

As an Elite and Yelp! reliant user, this is a SOLID 1 star review. Ordered Online so there was nothing lost in translation. It was raining so we called to see if the order was ready. Stated name and request. Got a notification on the Yelp! app that food was ready so husband went in. He was walking out with the food before the same person got back on and asked me all over again why I was calling and what my name was. Street tacos were room temp at best. Paid extra for buffalo chips to get fries. Asked for extra sauce, didn't receive. Employees are rude inside and on phone. read more

Had this guy server who didn't care if you had a drink or food. Waited forever, and ended up paying for the drinks and left. Needs better service and possibly a manger. read more

Buffalo wild wings more like Buffalo, wild, wild West! I've always had a fantastic experience every time I've come to this Buffalo wild wings. I recently tried to call in an order and they do not have menu items available. I called the valley view location and they were more than happy to provide the service that their website and corporate says they should. WTF? It's like this McDonalds doesn't have chicken nuggets lol! Have more standards! I miss the old Bartender James! He was great! He would routinely go above and beyond tangerine and act as though it was no effort. read more

No thank you. Boneless wings are nothing but breading and 1/4 of the size they used to be. Complained but the waitress didn't bring the manager like she said. The bill came 45 minutes later and I had eaten most of the food so they wouldn't fix it at that point. She thought by avoiding the problem and it will go away. Poor quality food, and poor customer service. read more

Buffalo Wild Wings - Boneless breaded bread - American Near Me - Roanoke, Virginia

Delish every time! I get the cauliflower wings each time and they are so yummy! Highly recommend the Nashville hot wing sauce too!!! read more

Buffalo Wild Wings - Cauliflower Wings - American Near Me - Roanoke, Virginia

Wings get worse and worse. Eventually you will go out of business if you do not improve quality. Hardly any sauce. If I wanted 50 chicken nuggets I would have gone to McDonalds and spent one fifth the cost read more

This place is excellent - great food. I only wish they would bring back our favorite server Donna!!! 20+ years of excellence can't be ignored. read more

We have been taking out from this store. Never got my order right. I wouldn't have commented if it was done once. But every single order I needed to go back and ask them to fix it. read more

I remember a time when I went to this place almost 2-3 times a week for food and beers but a lot has changed since then. While the service has never really been bad, the food wavers considerably. Right now their chicken is back to being decent again but their sauces have taken a dive. They once had the best wing sauce I've ever had Smokey Adobo and you can no longer even buy it on their website. Their original Buffalo sauce is just way hotter than it would ever need to be for buffalo, almost certain it's made with ghost peppers or some other chilly from the depths of hell but it's just inedible and its only flavor is spicy beyond necessary. Not a place I'd recommend at this time. read more

Warning: Don't add any meat onto your nachos. We ordered nachos with brisket and the brisket was minimal at best. For the extra amount I paid I expected more. Spoke with the manager who said they weigh their portions now. I have never been impressed with this place but they have managed to sink in their ratings even further. Between the long wait and skimping on portions I would go anywhere else but here. read more

I went there on November 9, 2019 because I ordered 50 wings online at 2:03 for the Alabama Vrs LSU game. They told me 25 to 30 minutes. Arrived at 2:38. Was told they were not ready. Checked on them again at 2:47. Not ready. 3:02 told the person behind the counter that kick off was at 3:30 that is why we order them at 2:03. She said they were almost ready and I could pay. We counted 7 people working in the back so it wasn't the lack of employees. More than half the tables were empty, so it wasn't because they were packed and not able to keep up. 3:16 the employee threw the bag at me because there were other people in line. Got back to the house and counted the wings. 20 in one 21 in the other. So naturally I called to complain. Manager told me he would make it right by giving me the price of two large orders because apparently that is what I received. It was going to bring my bill down from the $63 dollars to in the 40's. This NEVER happened. I was told I would be put on a list to get "whatever" when I came back. Don't think I'll go back to that place. Apparently Buffalo Wild Wings has grown so big it has no more customer service. They have become greedy like the rest of these BIG companies. read more

We came with a party of 9 and we're asked twice to essentially leave because they are "understaffed" all the while they sat 2 parties that came in after us, totaling 9. We asked why we were basically being asked to leave & they said they're waiting on more staff to come at 4pm (this was at 3pm). I asked if they could call and reserve a table for us at the valley view location and the staff member looked at her phone looked back at me then responded I mean you can call them yourselves to get a table. So we are asked to leave and told to handle other accommodations because they didn't want to put two tables together. Again I stress No one else in line was turned away or asked to wait an hour. It's bad business. read more

Take out = F Sam needs to learn when listening to a customer he should keep his mouth shut. read more

This is the place to be for happy hour or any hour the service is great and the servers are in tune to you needs and anticipate your wants what more do you want! read more

Don't appreciate how they suddenly zeroed out my points account. Wish I had used the points all along Wings are constantly getting smaller and price going up. read more

Had the family meet for a fun night out, Table of 14. We had a blast, seated in a reasonable amount of time and food came as ordered. Our waiter Tyler was phenomenal and was able to keep up with all the extra attention we need. When we told the manager Teresa how great he was she took a whatever attitude, made some snide comments about him and walked off. Hope the District Manager resets her attitude. read more

Aweful experience which unfortunately has become consistent with this location. Sat down promptly and our order was taken. After which our server did not return until my wife and I waved our hands and raised our voices to gain attention. Once our order came out it was unacceptable. Wings first served with no seasoning. My son had zero silverware. Kitchen runners refused to help saying our server would take care of getting him silverware yet was no where to be found. I asked someone else to take wings back- they returned far faster than they should've with my plate- they basically dumped heaps of seasoning across the entirety of the plate dusting the celery, carrots and sauce, leaving the underside of the wings completely unseasoned- the seasoning was so thick it was unpalatable. I waved both arms at the manger who I thought was looking directly at me only for it to be apparent that he was looking over me. He too walked around "looking busy" but miraculously unable to hear BOTH my wife and I shouting "excuse me, Sir!" I've been to many bdubs in my life and this is by far the worst I have ever experienced- we will not be back. read more

I'd like to start off by saying I have never been one to complain about a restaurant or even write a review but I am just so upset about this. I've been coming to buffalo wild wings for easily 25 years of my life. what used to be one of my favourite restaurants, unfortunately yesterday I was served some of the poorest quality food I have ever been served from any establishment hands down and I used to volunteer at a rescue mission. I got a take out order of 15 traditional wings with three different sauces. When my food was handed to me I knew something was off after only waiting roughly 3 minutes max and out it came. there was a mix up with my order that was quickly resolved and the customer service was wonderful. I even left a $20 tip on only $40 worth of food. When I tell you this was the driest chicken I've ever seen I can not express this enough, I can only describe it as attempting the eat a container of toothpicks. with the cost of chicken going up so much and wings being over a dollar a piece it's a bit of a guilty treat to get to enjoy from time to time. I'm devastated and It really really upsets me to say this but I don't think I'm ever going back to buffalo wild wings again after this read more

Super great place to eat at! Fast service and great waitresses! Food is amazing! Crazy how they can get your food out super fast!

Once again, we ordered take out and when we arrived home we were missing 2 items from our order. So back to buffalo which is 18 minutes away. This makes the 3rd time this has happened. Yes we should have checked the bag before leaving, trust me I will the next time. I like the food but the customer service is not top shelf. I recommend you double check your take out orders before you leave the counter. We did not get a credit or the sandwich for free. I hope this helps with training and BWW gets back to 5 stars. read more

Im not even gonna lie, but the burgers and wings there are delicious! What y'all need to make is a glazed Nashville chicken wings 8 piece with a side of hot Cheetos covered mozzarella sticks and ranch with some Coca Cola! I call the combo"Spicy Combo" and if they cant handle the spice, give them some mochi with sweet frog! read more

Will never eat here again! Could not get a basic to go order correct. Had half of my order at home before I realized the other half was missing. The other half got cold. Manager was incredibly rude! Again - do not eat here! And as my wife reminded me, this is not the first time we have had this happen. Basically, almost every to go order we have ever done has had food missing. I guess what got me the maddest this time is how the management handled it. Could not have been more rude or unable to find a successful resolution. Totally lost a loyal customer! read more

Since they closed their open air bar side with the window doors, we have been there multiple times and still wanted to hang out on the patio. EVERY time we ask to ask to have the tv cut in outside, they either say no, or I will have to get with my manager, or it it is too cold outside for me to turn on the tv. Are you kidding me? Our whole group are regulars and we are getting ready to leave you. Not once has the tv at a sports bar been put on outside since it has gotten cold. This is BS! read more

The food was great. There was a problem with our order but the customer service was excellent!

Had some questionable food experiences here in the past but gave it a try recently and was impressed. The outdoor seating area is nice. Staff were friendly. and all our orders were correct. It's become our Saturday (after sports) tradition and my kids love it. Maybe under new management? So if you've had a bad experience here in the past, give it another try. read more

This restaurant used to be nice. Now, it's filthy. Pieces of trash lying everywhere, chairs every direction, smokers all over the front patio so that stench greets you. The food was not BWW of yesterday. Wayyy overpriced, matchstick frozen fries, stingy on the sauces, chips and salsa is NOT homemade as menu claims, it's like cheap Walmart jarred salsa. Server was very nice but inattentive. And don't park in the area facing the dumpsters or you'll see trash everywhere and a rat! Had I noticed this before entering I would not have but my headlights lit it up when leaving. Gross all together. read more

I have been all around the United States and this Buffalo Wild Wings is the best! The server (Allen) was amazing and proved our friend, who has never been to a Buffalo Wild Wings, with great suggestions! Our drinks and food was fast and our food was amazing!!!! Plus the sever had amazing knowledge of the sauces And food!!! Great place! read more

Placed on line order News Year Eve at 2:30p for pick up at 6p, when arrived to pick up lobby was packed. Cashier couldn't find my order in the system, she checked in kitchen after 30 mins to check status, came back said they didn't have order nor did she want to ask kitchen staff anything else because they were rude. Asked for refund was told I don't have time to that will have to done later. Meanwhile manager came out and announced no more on line or call in orders only dine in orders, who does that during Covid . Now 12 days later and 3 phone calls awaiting refund. Used to get good service at this location but not now. Lots of people waited 30-40 mins for orders placed earlier in the day to be told they weren't ready or they were lost. read more

One of my coworkers threw down and wanted to challenge me to a wing eating competition. I regularly take down 24 wings out of boredom. He was talking 35-40 wings. I would have committed seppuku if I didn't take down at least 40. However, this challenge never went down as we went yesterday and the service was the worst I've ever seen it. It took 30 minutes to get drinks and another hour to get just 20 wings. All this after nobody knew who our server was going to be in the first place. Shame on you, B-dubs...you made me not eat. Every other time I've been here has been mediocre. I expect very little from a sports bar, and prior to this experience, they didn't disappoint...hard to do when you have low expectations. Long review short, this is a sports bar. Expect little when you go. It's really the only place to go for sports and booze in town. read more