Update: insult to injury. During his rude and insanely abrupt response last week that he would refund the item but 'not to return again'. Jaw dropped truly by this experience. I am adding to my previous review. I did not ask for a refund. What I wanted was a private conversation to correct the repeated overcharging for an add on which I was not receiving so I wouldn't have to leave a review like this. I've been gone for business travel so checked with my credit card billing to see if I had been refunded for this item. I had not. An opportunity where you could've at least kept your word for your nastiness, but you didn't. To be very clear, this is not about a hamburger. This is about how you treat customers who have supported your business for years. I felt very compelled to share this experience publicly after two opportunities to course correct- neither of which you chose. read more