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From Dexter's review
Mar 16, 2019
I've been to this restaurant location several times in the past few years but had never reviewed it. The food has always been okay. Looking over the comments of other yelpers, it's interesting to see how the stars are distributed. People seem to either love this restaurant or hate it. I left work early because I wasn't feeling well. Thought I'd pick up some Chinese food for lunch while waiting for my car pool partner. I stopped into China Villa and was greeted immediately by an older male waiter. I told him that I would be placing an order to go and he continued on his way to serve a table. When he was done, he came over to take my order. I ordered Potstickers and Deluxe Chow Fun. On the take-out menu that I was looking at, all of the prices had been blacked out with a marker. The front of menu is printed with the name Spicy House. Handwritten beneath the name is China Villa, which is also the name on the in-house menu and on the signs outside the restaurant. The waiter told me that my total was $19.65. While I was looking at in-house menu, I saw that Potstickers were $6.50 and Deluxe Chow Fun was $9.45. A younger gentlemen came to the counter and I asked about the menu changes. He stated that the printer had made numerous errors on pricing as well as the name of the restaurant. When I asked why I had been charged so much when the two items came to $15.95, he stated that sales tax had to be added in. He then used a calculator and told me the price should have been $18.65. He asked if I had paid yet and I said yes. I told him just give me a dollar bill and we would be square. I made the comment that I hoped it was an honest mistake and not a case of creative pricing. He said that it was an honest mistake. The sales tax rate in Livermore, CA is 9.25%. $15.95 x 9.25% = $1.48. $15.95 + $1.48 = $17.43 or $1.22 less than what I paid. Giving the benefit of the doubt and going with the pricing error being an honest mistake, how do I rationalize the sales tax error? I can't and I won't. I am reporting this incident to the State Board of Equalization. When my order came, I was called to the counter. I asked if there was a napkin & fork and could I get some hot oil. The younger man asked me if I would like vinegar as well. He told me there was soy sauce in the bag which I gave back to him. He offered hot mustard which I accepted. We had a quick conversation where he stated that he couldn't eat Chow Fun without soy sauce. When I got to where I was going to have my lunch, I discovered that I didn't receive either a napkin nor a fork despite the fact that I had asked for them. Fortunately, I had a fork in the car. The Potstickers were decent in size and flavor. The presentation was six postickers placed on end into a standard white Chinese take-out box. Despite one flap being left open to vent the steam, the bottoms were no longer crunchy. The Chow Fun was okay but nothing to write home about. Needless to say, I won't be returning. read more

