Don't do it. This review is for Body Treatments. If your preferred communication method is text only, this experience is for you, except that I was advised expressly against hydrating before, during or after an infrared body wrap session when in fact, the opposite is true and in fact STRONGLY encouraged. Therein lies the reason free form text is not preferable (for me) especially when there's no other resource to inform me as a new customer about eligibility, do and don'ts or what to expect. Prior to my visit, the owner, Diana encouraged me to continue my exercise routine for the best results and in the course of doing so, I have back soreness of some sort. It hasn't prevented my routine but it does exist. Well, in filling out the forms Leah provided when I arrived for today's session, I said yes to sprain/strain and then asked Leah to clarify the statement on page 2 of the required forms which states " I am aware that any of the contrainventions ....",. I was told it is what "they" sent to me before booking. I replied, I didn't receive anything to this effect. Leah said, we did and started to scroll in her cell for "the text message about it." Another reason an email or screenshot of a form/policy is more effective. Anywho, so, go figure, after all that scroll, Lean realized, "they" did NOT send it. Then, Leah said it was referring to everything listed on the first page. I followed up to point out I answered yes to one of them. She said she needed to call Diana (pronounced Dee-Ana) and it turned out that I couldn't be serviced. After making the trek there for service, paying a deposit more than 6 weeks ago, etc. Needless to say, this could've been avoided as to save us both time. The upside is I wasn't fully hydrated because I started the morning avoiding water. Haha. Before the text said "isn't advised" instead "it is advised". Selah. One would think Leah/Diana would've said, once the injury is resolved or etc, reschedule. Nope. Just that I'm ineligible. To add insult to injury, the aesthetician, Leah who provided me the intake forms and no-go news had "the nerve" to ask me if I wanted to get a facial instead. Huh? For the inconvenience? For a reduced rate? Or in the place of the sessions purchased? Would it be too much trouble to lead with an apology for any inconvenience this cause or blank trip over to the salon and for the poor communication? My two stars were given because they are responsive to texts (super quick) and the decor in the salon is nice. read more