I just used ADU for my own wedding, and I ended up choosing them because I had been a bridesmaid at two weddings they did hair and makeup for in the past, and I enjoyed my look at those weddings! However, I feel the quality of service given for my own wedding was much less than what we received at my friends weddings (which were both in 2021). My venue was about 3 hours from their location in Auburn, so I was told I would need to provide rooms for the 3 artists coming the night before on Friday. I had to clean the rooms between the artists and my guests staying Saturday. Not a big deal, but one of the artists actually showed up at 6am Saturday, so she didn't stay in the room anyway I guess? All the girls scheduled to start first were on time and ready to go. I did not show up that early as I was the bride and wanted to sleep in a bit. When I showed up about 1.5 hrs after the scheduled start time, the artists were already behind. By the time we all finished, I think we were close to an hour behind on certain artists, maybe half an hour behind on the other. My planner had to play catch up since we were waiting on them to finish before moving on with the day. I was told I would get 3 artists for the 9 people getting hair and makeup. This seemed fine and I spent time making a list of who would go when as I had certain people who could not go early. But the week of the wedding, ADU sent me an email with a whole new timeline, not even filled out with the girls names. It was different because now the girls had to get their hair done in two chairs - one was to curl it, the other was to "pin it" or put it up basically. Only one of the artists was the "master artist" that could put hair up. The other was not allowed to put people's hair up, only curl it apparently. Then the third only did makeup and didn't touch hair. This seemed odd but I went with it and had to remake the schedule the week of my wedding. There was some confusion over this too, because my mom didn't want her hair put up, only curled/styled. It was not communicated to her that she should just get her hair finished by the first artist that could only curl, so she waited for her second turn in the chair to get "pinned", but she didn't want it put up. So when she got to the second artist, attitude was given to her on what she wanted if she didn't want it put up. She wanted it finished as the curls were not exactly what she wanted or brushed out or anything, but the artist was kind of like well what do you want? about it. I also asked for individual lashes after doing my trial, and the artist did not use these the day of. All of this would not have been a big deal at all if not for my hair. I got tape in extensions well prior to the wedding. I had them for my trial hair and makeup, so it was nothing new. My artist, the "master artist", finished my hair fairly quickly and took a picture to show me. I was not able to see everything super clearly since it was just a photo and I did not go look closely in the mirror, which was my mistake I guess to approve it and move on without inspecting closely, but she left many of my extensions showing! At least one right by my temple which was super obvious and many showing in the back of my head too. She pulled my hair back too tight, and some of my scalp was showing too. Which is NOT what we did in my trial. I was very disappointed seeing that when I got the first sneak peek from my photographer knowing they were showing all day. My friends fixed the one near my temple because they noticed it. Of course I hope nobody else noticed, but a person who styles hair for a living should definitely have noticed. My photographer had to edit A LOT of my photos. I contacted them and they said they could not refund my prepaid tip (mistake on my part, but they didn't offer any other refund either though), but they did send me a goody box. I attached photos and also a photo of my trial run (in the blue shirt) which shows how it should have looked. We did tighter curls day of since they fell out a bit after the trial, but that was fine since we discussed it previously. It wasn't the curls that was the problem anyway. They also kind of tried to tell me maybe it was the angle of the photos or movement that showed them, but they are visible in EVERY photo that shows that part of my head. My photographer did a great job editing but I will always wonder if people saw them that day. That is literally the last thing you want when you have extensions is for people to see them. Again, hopefully they didn't but the artist should have. Overall our makeup was pretty and everyone elses hair was nice even with the hiccups, but definitely check your own hair very well, not just a quick photo, especially if you have extensions! 12/9/23 - After getting all our professional photos back and going through all of them, looks like they let my mother in laws extensions show too! Added a photo. read more