We decided to go with Atomic because of the initial interview and conversation with Luke. He answered all the question well, was likable and appeared to be a person of good character. Two of the strongest reasons we chose them is during our conversation Luke made sure to emphasize their transparency and their willingness to fix mistakes and accidents as they went. There are multiple mistakes that were brought to their attention that have not been fixed. Our issues are the following: · Adam, the main person we spoke with concerning our issues scheduled the 2nd part of tiling with my wife and then rescheduled it without communicating it with us, in any way, until we reached out after the scheduled date. o During that conversation he stated he would call me that evening with when the tiling would happen. He did not. People showed up the following Monday morning telling us that we would be ready and waiting. Of course we made accommodations. We were in no way ready and waiting. · Adam arrived to inspect some of our concerns about the tiling that had already been done. He claimed the curves in the tiles along the base boards were because of the base boards. He also claimed a final walk through would happen after tiling to resolve issues with chips and other concerns. The 2nd group of people that were tiling noticed the problems from the first group and the 2nd group was infinitely better and the tiling went much better. HOWEVER, there has been no communication from Atomic or Adam, no walk through and no fixes. ALSO, I broke out the measuring tape and measured the tile along the base boards and discovered most of the issues were NOT because of the baseboards. Some were. I am no expert and I have helped tile a couple houses so with my novice experience, and some sense, I was able to deduce that Adam was trying to brush it off. In order for the review to come down and change to a 5 start the following has to happen: · Adam must apologize in person for attempting to sneak errors past us and essentially talking down to us. · Atomic must honor its promise of following through and fixing mistakes and accidents. Will see if I can attach photos. read more