5-Star. Review of Attic Projects. - Amazing On-Site Staff, Room for Improvement in Office Support Our 5-star review is founded on the exceptional service received from Project Manager Daniel and the on-site team, led by Ja'Andre. Daniel was great to work with--professional, meticulous, and friendly. He delivered a well-thought-out proposal tailored to our specific project requirements, negotiated with us on cost and solutions, and provided an extensive gallery of pre-work photos. Throughout the project, his communication was exceptional. He kept in touch with us constantly via text and phone and even stopped by in person halfway through to ensure everything was progressing as planned. His commitment to customer satisfaction deserves an adamant 5/5. Ja'Andre's crew was as impressive. They handled our house with care and respect, putting in effort to keep messes to a minimum and cleaning up afterwards. Work was completed in a timely fashion and with perfect professionalism. Work photos kept us updated and everyone was responsive to all our questions. The collaboration earns a 5/5 well-deserved as well. Administratively, Nicole was warm and went out of her way to be accommodating. There are some limitations to the in-house office procedures, though. On a project this large, we would have appreciated more detailed wrap-up--i.e., a clear before-and-after report listing the work accomplished, further results, and conclusions. This is standard procedure in handling other service providers of a comparable nature and helps to provide peace of mind to the client. Obtaining final photographs was harder than anticipated, and the lack of proactive office communication regarding finished work felt like a missed opportunity to show a job well done. I would recommend reviewing internal processes and customer follow-up procedures to enhance the overall client experience. We do have a 10-year warranty and hope to hear from you in the future. We would like the warranty process to be as relaxed and friendly as the on-site work has been. There is a slight lingering odor in the crawl space, which we have been assured is included in case it doesn't dissipate. All in all, we're satisfied with the outcome and thank Attic Projects for their assistance on this project. We hope to work with them again someday--maybe on an attic fan installation sometime soon. --David read more