It's a typical AutoZone retail outlet, with the added distinction of being the only time I have been rung up by a customer service representative who then walked away before handing me a receipt or my just-purchased item. Truly astounding. Otherwise, it's a great place to buy not-so-inexpensive tools and automotive supplies that are below-average quality. Specialty retailers and online outlets do an excellent job of providing top-notch customer service, video tutorials and complete parts catalogues. But if you're in need of an item that would cost more to ship (or if you need it now), this place will do. read more