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From Holly's review
Feb 28, 2025
*Not the place to take special needs people, elderly people with cognitive challenges, families with small children, senior living group outings, or any other party that might require patience and kindness* During my visit, I observed two women and two men attending to the tables. While I understand the stress of being short-staffed, the attitudes and lack of respect we encountered at the begining of our time there were so jarring that I feel it is my obligation to share my experience as a warning. I came in with a group of elderly and special needs family members, all of us grieving after a funeral. We had called a day in advance and again the day of to confirm a party of 8 to 10 people. Upon arrival, a server greeted us sharply, saying, "You're just going to have to wait." This wasn't an issue for us. I was confused on the attitude though, as we just walked through the door. We ended up with only 8 people, so perhaps they were simply removing the extra chairs or just busy. We were seated, and our server, a different woman, immediately appeared unhappy to be serving our group: scrunched face, pursed lips. She took drink orders from the first half of the table, then returned to take the second half. At that point, she snapped, "I don't have all day to run back and forth because you're not ready to order!" This was the only time she approached the second half of the table, where we provided our drink orders quickly. Upon returning with our drinks, she set them onto the table with haste/force. I tried to be as efficient as possible when gathering some of our party's meal orders, hoping to avoid giving any more reason for her to be unkind to my vulnerable family members. During the meal, I mentioned to my table how there are jobs available that do not require kindness and patience, I believe I was overheard by the server, as the tone of the service shifted noticeably after that. I want to give her credit for "turning around" her attitude. On top of the disappointing service, there was a pervasive, foul odor throughout the back half of the restaurant that smelled of old urine. It was overpowering, and one could find relief by simply by going into the bathrooms which smelled clean. It seemed to be coming from the booths or carpet, as it lingered throughout the seating area. As someone who works in elder care, I can tell you that I would never allow such a smell in any care facility let alone exprct it from a restaurant. This restaurant clearly needs to address its interior, not only for hygiene but for the comfort of patrons. To make matters worse, the ceiling vents had a black dirt, mold-like substance around them, and several ceiling tiles were loose. It's hard not to wonder if a cleaner and healthier environment might improve the overall attitude of the staff. On a positive note, the food was decent for the price. I can understand why this place attracts older patrons, but I sincerely hope others do not experience the same level of service we did during our visit. read more

