Home insurance claim. After having some difficulty with the adjuster I asked for a new one. Was told "sure manager will call you back today." Excellent right? A few hours later the call comes through: " can you tell me a bit about the reason you're asking for a new adjuster." East breezy. Start to briefly explain. "Surprise. It's me your old adjuster. And what you're saying isn't accurate" Then follows a brief "yes" "no" when I interject with, so am I getting a new adjuster. "Oh don't know. I'll talk to the manager." Great. Another day wasted trying to get a handle on things with my insurance company. My home had water pouring from the roof for 48 hours. It's currently unlivable. It's been a month. What other tricks and surprises could Bcaa have to make this experience more enjoyable. (Caveat: quoted dialogue is a dramatic representation. Bcaa records all calls in order to serve us better. Maybe they'll release other "surprise" calls in order to serve me better.) read more