Purchased 2020 explorer on 09/13/24. On 10/09/24 ( 26 days )the dash lit up power train warnings. I called the service depart.on 10/10/24 and was told the earliest appt. was 12/6/24 but if I could drop it off but may take 2 days to a week. I started at 3 stars because in my mind a used car or not if you just purchased it and have an issue like that it should become a top priority. I also purchased the 100,000 mile warranty and was told you just pay $100 for repairs. You would think being less than 30 days that the dealership would just fix it. I will update after I see how long this takes and if they try the old it's not covered excuse. Everyone has been friendly and helpful so far. Fingers crossed cause I've seen some not so good reviews. I did want to add that the salesman Matt was great. He took time with me. Update 10/14/24. Issue was diagnosed. I was told the parts and labor would be $5200 ( which is ridiculously overpriced ) but they were calling the warranty I bought. We will see what happens. Update 10/17/24. Still have not heard anything. Update 10/18/24. Chris called back and said they were waiting on the warranty company to have an inspector verify the job on Teusday which I did verify with the warranty . I will update after the inspection. 10/24/24 - update. Liberty Shield warranty is an absolute joke. Today I was Informed that the warranty would only cover $490.00 which won't even cover the cost of the parts and I would have to pay $2250. I had less than 30 days and that warranty was $4k. Called my salesman and the sales manager and owner are now involved. Will update after tomorrow but now I'm irritated. 10/25/24 - met with sales manager and salesman and worked something out. I pay my $100 deductible. Awaiting 3 parts not in stock and are supposed to arrive on Teusday and they will call. 10/28/24 - I would like to say the sales team has been pretty good. However the service department is seriously lacking. They had the car for 15 days, diagnosed after 2 and the car was untouched and I had to escalate to the sales team to get any traction. The worst part is during that 15 days they never bothered to make sure that they had all the parts knowing that this had to be fixed. The last 3 parts are supposed to be in tomorrow 10/29/24. We will see going on day 20. 10/29/24 - End of day 20 no communication at all. The car is still sitting in the same spot it's been at for about 15 days. 10/30/24 - Day 21 I spoke with the service dept. and was told all parts in and it's next to be worked on and should be done by early next week. Next Wednesday will still be 28 days for a car I drove for 26 days which makes it impossible for me to recommend this dealership. I do not wish this much stress on my worst enemy. Hoping to have my car back by next week but I will never go back to this dealership and i will steer people I know away from here. 11/2/24 - car still untouched 11/4/24 - Chris called and said they spoke with Adam and planned to have it done Friday. ( what happened to early this week? ) sounds like another stall tactic but we will see. My patience is running out. Worst car experience of my life. read more