Horrifying Experience!!! I've taken my big fluffy mess Sandor a male Pomsky to BIG MOOSE a few times before and never had any issues besides for ur normal complaints in the other comments. (dogs barking uncontrollably locked in small cages!) I called Joy (owner) to schedule a grooming for Sandor right before Memorial Day weekend 2023. When I dropped him off and she asked "so what are we doing today?" I said, "same as usual needs his normal wash, nails trimmed, and a nice haircut." Joy replied "we could shave him." I told her "ABSOLUTELY NOT, DONT SHAVE MY DOG, I've read and been told by my vet not to shave a double coated dog unless it's for medical reasons!" "Ok, we'll give him a nice cut" says Joy As normal I leave Sandor n go back a few hours later when I get the call to pick my little guy up. So I walk into BIG MOOSE GROOMING and I was in shock!!! Literally for the first time I was at a loss for words. SHE SHAVED MY DOG!!! The one thing I told them NOT TO DO they decided to do! I couldn't even think right to argue I already had money in hand left it on the counter grabbed Sandor n stormed out! After the long weekend enjoying time with family n friends I was still bothered n extremely disappointed they couldn't follow simple instructions! I called Joy that Tuesday and vented my concerns n feelings about what they did without my consent. Her response was defensive n told me she does this all the time n wouldn't be in business if the hair didn't grow back! (I guess my old groomer knows more about dogs than my Vet!). Didn't offer any refund either! (Like she did for Paul in one of the previous comment) A few reasons why I'm writing this a year after the fact -Wanted to see if n how his hair would grow (it did but not the same) WISH I could leave ZERO Stars but unfortunately yelp doesn't allow it!!! read more