Found Caliber Collision through my insurance and have brought 2 cars here. It's conveniently located walking distance to Enterprise Rental, which is a preferred rental car company for my insurance.
Both times, dropping of my vehicle in the morning was difficult bc of a vendor (the same vendor each time) was blocking the driveway with their large truck double parked so I wasn't able to pull in. I had to circle around the block multiple times, finally found parking nearby - only to have to move my car into the garage after the vendor left. I understand they are located in a company space, but having an efficient way to drop off vehicles seems like it should be a priority.
The first time I brought a car in, the damage was repaired quickly and the work was good. As a result, the next time one of my vehicles needed work, I brought it to Caliber. However, this time my experience was incredibly disappointing. When I picked up my car, I could see the body damage was repaired, but my car had some unsightly white residue on it. It was promptly taken back and cleaned after I pointed it out. I didn't think too much of it and now wish I had taken the time to examine the inside of my car before leaving.
The interior of my car was filthy - not how I dropped it off. The third row was lowered to expand the trunk area - also not how I left it. There were dirty dust/scuff marks and drops of yellow paint. Some sort of sticky white residue on the interior panels, too. And "Juan" left his Starbucks drink in a cup holder in the back - which turned moldy. This was the first time I received a vehicle back in worse condition than I left it - and unfortunately, I did not realize it until my kids opened the door to hop into the back.
After my service, I received a generic email from Caliber inquiring about the quality of work and customer service. I left a description of the dirty condition and attached photos . I did not receive a response back. So, I've not returned. read more