In January of 2024, I picked up a beautiful Audi sedan which I love driving. A few months later, the day after we brought our second son home from the hospital, I was driving to the grocery store in Berkeley when a police cruiser sped through a red light at 50+mph. By the time I heard the siren, it was impossible to come to a stop and the front of my car hit the side of the police car. Thankfully my older son and I were safe and uninjured but this was a source of considerable stress to me. Geico contracts with Caliber Collision in Berkeley as a first party repair shop - which is literally a turnkey service - a blessing when you're wrangling two little kids at home. Geico arranged to transfer the car from the towyard to the shop, the shop provided an estimate and worked with Geico to get this approved. The repair took over a month, there was a lot of work to be done and a lot of parts to be replaced. Irene, my advisor at Caliber, did a fantastic job of keeping me informed of what was going on. There were a few false hopes towards the end as the car was close to being ready but quality issues were discovered and they had to replace them. When I first came to collect it, I was disappointed to notice several obviously wrong things (interior trim was incorrectly replaced, the Audi emblem they replaced was the wrong colour, there was some light paint damage from overspray). They corrected these and I came back to collect the car the following week. Unfortunately there were several follow ups - some of which were trivial things that should have been caught during the work itself, like the windscreen wipers not being correctly located and getting stuck on the edge of the windscreen. Others were harder, like a persistent warning message related to the left headlamp. Thankfully, Joanna, the manager, stepped in. If there is a single reason I would go back to this bodyshop, it is the quality of service she provided and the level of ownership she had for my car. She personally made sure to investigate each of the issues I raised, and followed up with Geico to ensure coverage. When our original rental coverage had ended, she worked with Geico to extend this. She also worked with Audi of Concord to get the more challenging headlamp issue resolved. Whilst I hope I don't have a reason to go back, I would heartily recommend this bodyshop if you ever have the misfortune to need it! read more