We live in Michigan and while in Watertown for the holidays, our rear car window was smashed out. We were due to drive home just two days later. I called Pesicek just before 5pm, and they immediately went to work on handling the project. By the next morning, the glass was on order and our appointment was scheduled. Shortly after dropping the car at the shop, the manager called and explained that they weren't able to get the official Ford bolts, nuts, and socket for three or four days, but that he already had a workaround. I gave him the green light to do whatever he thought was best. We picked up our car at about 6:30pm, nine hours before we were due to return home. The glass and all electronics were perfect, the rear compartment was detailed to remove all of the glass shavings, and the exterior washed and dried. The guys had stayed late and handled everything perfectly. We are VERY thankful for their care, dedication, and quality work. Lunch is on us sometime soon. Keep an eye on the mailbox, fellas. read more