So I starting going to this place since March 2023 because it's close to my place. The optometrist Nguyen was very pleasant and attentive to my needs. I'm writing this review is for the 2 very unpleasant experiences I received the 2nd time I came to this establishment. I came back for a visit this past April because my vision seemed a little blurry, but I received a very unpleasant and upsetting experience. I came in to check my eyes and was notified that I will need a new pair of glasses due to an increased in my prescription, which I did. While waiting to finalize paperwork, I asked one of the girl employee if she can tighten my old glasses that I was using. Unfortunately, she broke the frame in the process but promised me that the store will replace a new pairs of glasses for me. I asked "are you sure?" and she said "yes". I asked "are you sure it's free because if it's not then it's ok". I asked this because I was afraid the insurance won't cover since I just got a new pairs of glasses while I didn't want to pay out of pocket. Fortunately, she reassured me that it's free because it's her fault and that I have nothing to worry about. So after finishing all the paperwork I went home. When I came back on Thursday (5/23) or Friday (5/24) to pick up my new glasses, the staff told me the replacement glasses are not ready yet. However, the new glasses's frame broke while I was driving on the freeway on my way to work. That scared me because my vision is 5.25/3.75 so I can't see clearly without my glasses and I was in the middle of the 710 freeway. I took a video and pictures after I exited the freeway then called them as soon as they opened to report the problem. I told them I can't come into the store until Tuesday since my work schedule from Saturday & Sunday was 7-7pm and Monday was Memorial holiday. Finally Tuesday came and I immediately went to the establishment to showed them the broken frame and they agreed to replace it. They also gave me my replacement glasses that their employee broke while adjusting my glasses. However, when I checked out the replacement glasses, I noticed that the replacement glasses does not have the thin lens and the anti-glare like the glasses their employee broke. When I complained, one of their employee said since I didn't do my old glasses from them, they're only responsible to replace a new frames and lens and not the cost to make the lens thin or for the anti-glare. I argued that it's their own fault since they broke my property and they need to replace it the same way as the old glasses. In addition, their girl employee that broke my glasses told me after she broke it that I will receive a new glasses like same as my old one "free of charge". However, they put in a prior authorization to my insurance to cover for the broken glasses so technically they didn't pay anything. The girl employee that refused me told me she is a professional whose cut and prepare glasses. I asked multiple times to speak to a manager but she told me she has the authority to handle my complain. I am tired of going back and forth with her so now I'm just writing this review while waiting for my glasses that has the frames broken. I have been wearing glasses for more than 30 years and this is the first time I have ever received such callous treatment from an optometrist office. I hope their "real" management read this and talk to their employees how to treat the customers respectfully. Also, if the establishment damage a person's property, they should replace it the same as the one that they damaged. I chose Carson Vision due to reading many positive reviews about the establishment comparing to many other different optometrist offices within the area. I only came here when I need a new pairs of glasses. But after this unpleasant experience, I will need to look for another optometrist office that has better customer service and does not show attitude while talking to their customer. read more