I bought a Casper mattress which was delivered today. My mattress is still in the box and I am already writing a review because I am so disappointed with the delivery process. I have recently moved and am in the market for buying a lot of new things. I recently bought a Sleep Number bed and mattress for myself. This Casper mattress is for my guest bedroom. I did not want to order online and went into the Casper store at The Westchester Mall just so that I would be able to order my mattress and have it safely delivered to my home, without my having to struggle with a huge mattress. I was told I would get free delivery through UPS and I would be getting a text on my phone. Yesterday I got an email and a text saying my mattress would be delivered today. Since 9am I have been expecting the delivery. At 6:21pm UPS left the mattress at my front door, WITHOUT texting or calling or informing me in any way. I was not given a delivery window and I waited all day only to find out it was left downstairs for me to drag up to my second-floor apartment! What was the point of going to the store to order the mattress? On a Saturday evening, with not a soul around, I had to push the mattress to the elevator. I am a senior citizen who has had shoulder surgery. This was not easy for me. On the second floor, as the doors opened, there was a nice young lady who offered to help me. At that point I was in so much pain, I could do nothing at all. She pushed and pulled and used all her strength to bring it to my apartment door. This was not pleasant at all. I am now applying ice packs to my shoulder. I hope the nice young lady did not hurt herself. Now is this the kind of service one expects to get after spending a thousand dollars on one mattress??? This is ridiculously bad customer service. By the way, nobody picks up at Casper Customer Service after 6pm on a Saturday. I heard so many good things about the Casper mattress and that is why I wanted to buy one. But if you are not strong and able-bodied, I suggest you buy from Sleep Number instead. Casper does not care about delivery. How could UPS have left such a huge package at my door and not called me? I would have paid for a delivery inside my home rather than accept free delivery of a mattress to the front door. The option is not offered by Casper. All other businesses are delivering to my home and setting up my furniture, other than Casper. I would happily have paid for in-home delivery over damaging my shoulder, my back and my health. I would have happily produced my Vaccine card to show I am fully vaccinated and there is really no threat of Covid from a maximum ten-minute delivery to my home. If all other businesses can do it, why can't Casper? How can they expect someone like me to buy from them again? read more