Today was my first, and last, visit. The Salon is decorated beautifully and the woman who greeted me was cheerful and welcoming. The location is convenient and it's surrounded by many other businesses allowing you to get many weekend errands done in the same spot. There was a 20 minute wait since I was a walk-in on a Saturday. That wasn't a huge deal because I didn't have an appointment and it was Saturday afternoon. The troubling part was that there were only two nail techs working . . . on a Saturday afternoon. The waiting area was comfortable so that helped. I really should have gone to the website before just stopping in. I requested a fill-in. The nail tech used a manual nail file to do the majority of the fill-in. Not only is this method considerably more time consuming, it's also a less effective way to achieve a smooth, even look to the nail. I understand that it's supposed to be more sanitary than other methods but not when the file is not new and not when my cuticles are scraped on two different nails. A mechanical file was used for a small portion of the process, however, it appeared to be old and/or defective. There was a considerable amount of vibration to the tool. So much so that it was extremely uncomfortable whenever it was used. I started the process by asking that my nails be cut down as short as possible. I had to repeat this request near the end of the process since it wasn't done. Additionally, when my nails were cut, they were cut with a toenail clipper that proved to be ineffective on gel powder (which the technician seemed not to be too familiar with). The nail polish used appeared to be extremely old. It was thick and gooey. The nail tech seemed to see nothing wrong with this. My nails are jagged, at least one is lumpy, there are some areas left without polish (near the edges) and I've spent part of the day peeling polish off of other edges. I will likely end up having to have my nails re-done next week, someplace else, and ahead of my usual every other week schedule. Lastly, while the salon is aesthetically pleasing, it would seem that it could benefit from additional ventilation. I experienced nose irritation approximately 15 minutes after walking in. By the time I left, I had a headache. After being out of the salon for 30 minutes all symptoms ceased. It could be a coincidence. However, it's something management might want to consider looking into. I would not recommend this salon to my friends. read more